Airbnb

All you have to do is search YouTube for Airbnb horror stories to see how little they care for they're customers. My family experience our own horror story with a dirty, misleading and vacation-ruining Airbnb. They allow owners to continue to scam people. They were of absolutely no help for our bad experience without the amenities that were promised and with dirty towels and sheets and old food left in the fridge and cabinets. I'd heard good things so I encouraged using their service for our large family gathering and to arrive to a place that was so dirty and truly disgusting was a disappointment for our trip. I know there are good owners but Airbnb's customer service makes it hard to trust this company.

In the past I used Airbnb to rent out my property and to book many vacation rentals for my travels. Last week I spent hours combing over their site, booked a house, paid the deposit, and within minutes the booking was cancelled by the owner. Airbnb DID however keep my deposit and I will not get it refund for at least 15 days. So I started over and found another house to rent. Same exact thing happened. Book, pay, cancelled, another 15 day hold on the funds. NEVER AGAIN

I used Airbnb for the first time instead of going for my trusted Booking, and TripAdvisor. The host was listed as a female, and ended up being some sketchy dude that wanted me to come get the keys from him and leave my boyfriend in the airport because he had a delay of one hour in his flight. After he bullied us for check out time, and harassed us, he left me a terrible 1 star review. I will never use Airbnb again, in fact I cancelled my account and will continue with Booking form now on.

I had a good experience with Airbnb. My stay was cheap and convenient, but I stayed at a house with zero security and the owner was never home. I kept thinking there could be a fire, a robbery or something worse, and no one would ever know until it's too late. The only line of defense was to basically lock your door. Airbnb needs to work on security guidelines.

* Their customer service was quick and helpful. I had to cancel my first booking and they refunded the money. For my second booking I chose the place with the best ratings.

The place we paid for had someone else still there when we tried to checkin. Airbnb told us they'd give us a coupon for $101. Then told us to book somewhere else and they'd take care of things. So now I'm in a dump, 30 miles from where I want to be, stuck in Myrtle Beach, and have paid $600 more than my original place. I can't stay in this dump. And Airbnb will not respond. It's been seven hours since we first notified them.

The host Amy a registered nurse rented me her property and it had rats living inside the basement. One night I ran across the rat as I was coming home from work shortly after 8 p. M I asked for a refund and cancelation and the host said know because I didn't give her a chance to assess the situation. Please beware and do not rent from this property. The host Amy is a light skin African American and she does not believe in doing what's right in my opinion. Please do not be a victim she took $1771 from me.

The place I rented did not have the amenities it promised (heated pool) and was dirty. Also the host showed up in our backyard in the dark with a flashlight unannounced during our stay and it made us feel extremely unsafe. So, there is the component of having a host that is dodgy. But the component that compelled me to write this review is the way airbnb handled my concern. They sided with the host based on his rating overall rather than my individual experience. My experience was uniquely bad but because his reviews were ok from other guests my concern were not addressed and was minimized. There is not direct number to contact airbnb and so all complaints are logged in an e-mail process. They called me back and that's when I got their number. By the way, it's *******262 if anyone is looking to call them directly.

One week out from a trip, I reserved a wing of a house that was supposed to have two private bedrooms. They booked it incorrectly and only gave us one room. Less than 12 hours later I found the mistake when the emailed me the itinerary. Now the refuse to give me a full refund. I paid close to 800 for two nights and they are giving me 150 back. Do not book with them. This company is complete garbage and they are impossible to get a hold of.

1) The owners descriptions are misleading to the point of being fraudulent. A "Home" is whatever they choose to define. I wanted an entire home, as advertised along with pics and a full description of all the rooms. Turned out the "Home" was a single bedroom and bath adjoined to another "Home".
2) Dealing with Airbnb is the absolute pits. Nothing get's done, no responses, just nothing.
3) Home owners don't let you off the hook. There's no way I could find to cancel a Request. Its up to the owner of the property. If they do nothing, you're stuck as you can't make another Request for the same time period. I spent 3 days waiting for the owner to Decline. After that I tracked them down and, still, nothing has been done.

Given the amount of funds involved in any single transaction, Airbnb has a very long way to go before it could be considered a useful service. As it stands it appears the property owners are annoyed at the fees charged and the users with the service provided.

I recently used AIRBNB to be a host for one of my small bedroom. The platform treats the host very nasty. They adjust my room's price by giving a huge discount over the service fee. You, as a host, almost have to unconditionally host a stranger and do their room service for free. If you don't accept their discounted price on you, your listing will not be recommended so you won't get a book. And also if you are not happy with just one-night booking because it doesn't even set off your cost, so wanna cancel the booking, guest what, they will deduct $50 from the paycheck you earned from your previous hosting. It SUCKS. Some people paid $10 per night expected a hotel service plus a luxury room and kitchen. You never know what kind of ridiculous expectation they will have over a $10 bill and you cannot even justify that through that platform. For sure, as a host, really think about it before you post your place. It was really an unpleasant experience for me.

Airbnb has no customer support when it comes to issues. I am a host, and although they have cheated me out of tax money that I am required to collect, whenever a reservation changes I am left with no resolution. You cannot get anyone on the phone who can help. When they say someone will call you back no one ever does. They also do not respond to chat. So although they easily collect money from both the host and the guest, they expect you to handle all issues without bothering them. Every other booking engine has an easy way to contact them and discuss your issue, and seem to want to help. Also, the other engines do not charge the guest any fee.

Airbnb,
Am disappointed with airbnb, that a host can write a racist review and you don't see anything wrong with it.

I will never use Airbnb, your customers services is bad.

This show you take anybody who comes wanting to host their house without, careful educating them.

If I can give more less than 1 star, I would have. I don't recommend anybody to book from you guys, because you don't care about guest only what they can offer you.

I´ve been renting out our holiday cottage over Airbnb for a couple of years now, and everything worked out fine. Until this week. I´ve been trying to contact their customer service for two days, and it is well nigh impossible. They have given a guest who wants to stay for a week in August - a week in September, and no matter how many times I email them, nothing happens.
Unfortunately, we have no telephone number, so have to rely on emails.
Shoddy service, and have lost the customer too. He of course didn´t take the week in September.

I booked a honeymoon for my son through this company and just wanted to add an additional day. The female customer service representative was unfriendly, not accommodating, unprofessional, and rude. She had no skills to communicate with a customer. She never let me finish telling her why I called and in the end, she hung up. Looking at all the negative reviews, I would never have this company representing my property or refer this business to any of my friends.

I got sick year ago with cancer and almost died. Because of this I had to cancel some reservations, in which I called the people and airbnb to explain the situation. I finally got better recently and started doing it again, a year later, and they want to penalize me by stealing $200 from my payout. Even after contacting them again and explaining it all over again, they refused to waive this penalty. So now my already paycheck to paycheck income is reduced even more this month. Thieves. Terrible experience.

This is outrageous. For company valued at 10 billion dollars, I would think that they would care for their customer and acknowledge the obvious programming error that your computer system doesn't accept the coupon on your booking site. Also, that no one has the power to over ride "the system" to credit my coupon is not credible. Someone has that ability, who is that person?
I am no longer in your "community", as it is clear that your company's objective is purely monetary and takes no heed at all to valid complaints.
I intend to take my complaint further.