I got sick year ago with cancer and almost died. Because of this I had to cancel some reservations, in which I called the people and airbnb to explain the situation. I finally got better recently and started doing it again, a year later, and they want to penalize me by stealing $200 from my payout. Even after contacting them again and explaining it all over again, they refused to waive this penalty. So now my already paycheck to paycheck income is reduced even more this month. Thieves. Terrible experience.