Brooke C.

The place I rented did not have the amenities it promised (heated pool) and was dirty. Also the host showed up in our backyard in the dark with a flashlight unannounced during our stay and it made us feel extremely unsafe. So, there is the component of having a host that is dodgy. But the component that compelled me to write this review is the way airbnb handled my concern. They sided with the host based on his rating overall rather than my individual experience. My experience was uniquely bad but because his reviews were ok from other guests my concern were not addressed and was minimized. There is not direct number to contact airbnb and so all complaints are logged in an e-mail process. They called me back and that's when I got their number. By the way, it's *******262 if anyone is looking to call them directly.