So, yesterday I went through and picked out my items online and proceeded to the checkout. Entered my cc info and it went through giving me an order number and said my confirmation email would be sent with the order number as well. I did a pdf of the screen, checked my email and NO confirmation. So I called their hotline and entered that number. It did NOT match my order at all! I called AE they said glitch in the system and to call my bank etc. My cc company said the charge was trying to go through and they were blocking it. I called ae back. The girl was nice but could NOT find MY order number at all. So I ordered online placed an order that apparently did NOT exist yet they tried to bill my cc. She had me on hold for 5 minutes then their system sent me to a survey so I was never informed what happened. I called my cc company again and explained my second attempt to try and find out WHAT happened. She made sure the payment was blocked. So do NOT use your bank card and use a cc that you can call and actually get a situation rectified by your cc company. Had I used my bank card I would have been screwed. How can they process a payment and have no record of your order? My items were still sitting in the the online checkout too. There's something sketchy going on with their website etc. I think its been hacked or something. So be careful ordering online and make sure you print or do a screenshot of your order and check it immediately for accuracy. If they screw it up call your cc company immediately and have them block payment asap. Because if you don't, the charge will eventually go through and you will not get your stuff with no proof of an actual order. So always check right away. I like their jeans but, I don't think I will order from them again because something has been compromised. My cc company has a watch on my card now. Best of luck!

Bought a pair of button up shirts. They are of very good quality and got them at very good discounted price. Arrived at the given time.

The return policy and customer service are just hideous. The communication is extremely poor and slow.

I had called customer service three times on hold was on the phone for over 25 minutes the first time second time 1 hour got nowhere talking to someone overseas who you cannot understand I kept telling him I want to speak to someone in the USA and asking for supervisor in the US he said they didn't have any nor did he have any where he was located this is having to do with a purchase I made online last year during covid I had tried to contact him last year I got nowhere I got hung up on or no one answered and regarding three pairs of shorts that are too big in the hips and leg. Previous call I made she told me to give them to Goodwill and they would send me out three pairs of shorts men's 12 inch inseam shorts and blue khaki and gray we got disconnected call back I have gotten nowhere this is got to be the worst company ever who hires people overseas when people in our country needs jobs for one thing I can't speak to a US citizen when calling in when you ask for one I've had it they better do something about there so I'm going to post everything I have online. Then he was trying to speak to me and all the sudden it just started making all kinds of funny noises to where you could not understand a word he was saying previously I couldn't understand them as well I called back again asking for US citizen for customer service he told me that was not available. This tells me I'm not ever shopping at American Eagle ever again. I have purchased from American Eagle 4 years no longer also had credits they said they didn't have them any longer. Beware

Ordered only 1 thing, "shipped out" 3 days ago. Keep checking the tracking and says there's no details available...

I've shopped at AEO for a long time! I can't tell you how many times I've ordered products from their website and I've almost always loved what I've received. Overall, the experience is pretty positive in terms of shipping. I always get my order on time. I do think that shipping items separately is a bit odd, I would prefer to have all of my items all at once as opposed to one or two things at a time but it's no biggie. As a 5'9 woman, it is difficult finding a decent pair of jeans that actually fit but at AEO there are so many different options to chose from and I absolutely adore their mom jeans.

One thing to note, if you aren't familiar with your jean sizing my advice is always measure yourself and compare those measurements to the measurements listed for the item because oftentimes their jeans all fit differently. Another thing to note is just how large everything runs. I'm more thick on the bottom so I typically wear an M/L on the top but I don't ever usually buy a large in anything AEO because almost all of their tops run really big, especially Aerie items.

I've heard/read mixed reviews when it comes to the quality of their jeans. I will admit their stretchy jeans aren't made of the most amazing-gonna-last-you-a-million-years type material but I don't mind because at least they're stretchy! I've purchased mom jeans that are just regular denim and I've had no issues with tearing or anything like that. The color of black jeans does fade over time but I think that's inevitable.

I will continue to purchase AEO jeans as they're the only ones that fit me well! I love their products and have never had a negative experience shopping with them.

I'll buy from their competitors from now on. Horrible "customer service" online and by phone. If you buy from them online GOOD LUCK. They are not trustworthy and don't care about you as a customer, they only want your money. We ordered a pair of jeans. Instead we were shipped a hoodie! How can these 2 items be confused by their employees?!

So I called and was told I'd have to print a return label (at my cost, rinter ink and paper wise, plus cost of my time to do it), and repackage the item (at my cost for a mailing envelope and the time costs to do this shopping and packaging), then take the package to the post office (wasting more of my time and the gas costs), then to go back on their website and place another order for the jeans!, same as I already did, but they screwed up (requiring even more of my time and energy, not to mention trusting they'd not screw up the order again). They refused to even offer me any compensation for all of this work on my part, just to correct the mistakes on their part; no discount was offered to me, I had to argue and plead my case and demand a discount to compensate me for all of this hassle which was due to THEIR MISTAKE. I was as polite as could be, and respectful yet assertive. And yet their male employees are obviously encouraged to be misogynistic due to his extremely patronizing attitude in response, including chastising me for my detailed honest experience with their company in this regard. Telling me the email communications on their end would be "terminated if I continued to be 'emotional" which is insulting and unacceptable.

A letter to their CEO, Mr Jay Schottenstein has been sent. The company produces good clothing but its the people who work there that make or destroy the company's brand. I will never again invest my time or money in this company and its products. I'm willing to pay more via buying from a more honorable and responsible retailer such as their competitors.