AdventureRV.net

They sent me the wrong product and said "Pictures are generic." Really.? That would have been nice to know what I was paying for was not what's in the picture. Maybe "Buyer Beware" would be a better motto for them.? Also, the product they sent me had been repackaged many times and was either used before or other buyers got the wrong product like it did. And then they had the nerve to tell me "It better not look like it was USED or no refund" Oh my... Avoid this place at all costs - they will waste your time and try to get out of refunding your money.

Ordered a part that was the wrong one for the application. Part was still in original packaging. In the return policy info on their website there is a laundry list of non-returnable/refundable parts and if you do qualify for a return you pay to send it back to be restocked.
I will never purchase from them again. That's why Amazon is taking over small businesses, because of customer service.

Do not do business with this company-I purchased a part for my RV from Adventurerv.net on 28 December 2020. 2 1/2 weeks later and I still don't have any information on when it will get here or why it is lost in space. Each time I contact them, via email, I am told to log into my account. When I attempt to log into my account, it says it does not recognize my email and will not allow me to reset my account. When I attempt to call them, the message says you can ONLY contact them via text or email. NON-existent customer service... Do not bring your business here. You will spend your money and never receive the product. I will now have to pursue this with my credit card company. Be aware and do not do business with this company.

I ordered a microwave that came with scratches. I ordered a Magic Chef RV Microwave on 11/09/2020 for $149.99. When I received the microwave it had scratches on the key panel and the button to open the door. There was not plastic film covering the panel or the button. See attached pictures and you can see that there are not plastic film edges that can be removed. The scratches were on the panel and button itself. I asked to return the microwave and was sent a FedEx. I was refunded only $127.92 because the company stated that there was nothing wrong with the microwave. The stated that unless it was defective there would be a 15% restocking fee. When I was discussing this return the company never stated the restocking fee, it is hidden on their website not not even on the order confirmation. I would consider this a defective microwave because it was sent with scratches and looked like it had been opened before, even though the website is selling it as new.

This site is the worst site I have ever bought from. No phone, No return policy (won't let you return the brand new heater) even if they say they have a 30 Day Money Back Guarantee: Won't confirm purchase don't send ship receipt poor company. Now have a huge heater that is total useless Won't send purchase reciept

It is impossible to speak with anyone at this business, no one answers the phone number and return tickets are unanswered. Do not buy from them! Wrong items sent and no way to get issues addressed

Liars and thieves.
Tried to purchase a water heater but they could not process my ccard. I tried twice on 3/10 and 3/11.

With no customer service, no answer to phone, no response to email... Finally an unintelligible 3-word response to email... we decided NOT to do business with these Rip-Off Artists!

So, Imagine my surprise 2 weeks later when they charged my card $858.22 out of the blue! No order, no invoice, no records, no explanation and NO CUSTOMER SERVICE.

I have been calling and emailing this company all week and TODAY i started the dispute with my bank. THEN i got a call from Supervisor Sherry who was RUDE AS ALL HELL on the phone. When I asked to speak to someone else or the owner, she told me "It's none of your GODDAMN BUSINESS?" and she hung up.
SCAM company... I see 1,000's of complaints since 2018 and increasing exponentially in 2020 and 2021.

What a bunch of clowns masquerading as an RV outlet store. It's a drop ship warehouse with a website. There's only a recorded message when you call. It says their best customer service is chat or email. Neither are quick or helpful. Expect to wait days to get a response. I'm returning an item soon so well see if I get a refund or have to hire an attorney to get something done. Basically just stay away from this group they're bad news and have no idea about any item they sell, they just tell you to refer to the manufacturer's site and they will make no recommendation or help with any technical info. It's a joke and you're the punchline.

Better read the fine print! We purchased an air conditioner for our camper. When we opened the box we realized it wasn't the right one. We asked to return. Customer Support said it was a special order item and they don't accept returns on special order items. What a way to make a quick $1,000! If you read waaaaayyyy down their return policy it states that Dometic (most popular A/C brand for RV's) is a "special order item" and returns are not accepted. Never heard of such a thing in my life! They did say we could return the $118 insallation kit... at our own expense AND within 5 days. Big woop! We did not send anything back, BUT we learned a valuable lesson - never order from them again! I have added them to my "NEVER ORDER FROM THEM AGAIN" list!

I had to call six times to get through to customer service and then was cut off. Called again and got representative that was very rude. I needed to have the country of origin of the parts I ordered for customs broker to apply proper taxes. I was told (1) I don't need it (2) no way to know (3) it is all USA because that's where it's shipped from (4) parts geek never ships to Canada (true as we used custom broker based in US to forward for us). After a very unsatisfactory call I waited n did receive my parts. Upon opening the parts the first thing I see on the outside of packing is "made in China". How hard is it to know when it's labeled.

We bought our brand new rig Grand design 247 VH from adventure from start to finish it was an amazing process everybody was so nice not to mention the customer service aspect we had a problem with our RV and adventure took care of it right away I can't see enough about their customer service Kathleen was amazing and the entire service staffing sales staff I definitely recommend if you get a purchase a new rig you buy it from them they will not ignore you just because you bought a rig from them and they're great at answering questions even if they're stupid like I ask