AdventureRV.net

Oredered the item on a Tuesday and paid 68 dollars for 2 day shipping and 7 dollars for "Rush Processing". Ordered early in the day to make sure the product would ship for a Thursday delivery. Did not hear from them until Wednesday and apparently that is when the item shipped as I was given a tracking number shortly thereafter. Now if someone pays extra for rush processing they are asking for a rush to be placed on the order. And 2 day delivery, to me, means 2 days from when you order not from when the seller decides to ship it other than that they were friendly on the phone (they called because my shipping and billing addresses were different which is awesome) and the product was exactly as described. Work on processing your orders faster and I am sure no one will ever have an issue with your process.

Purchase has gone well so far.

Updated 3/17/15: I received 4 items in three packages. One item had been put inside another manufacturer's box, so I thought it was missing at first until I actually opened the boxes. The electrical services center I ordered came damaged. Either from the manufacturer or from that fact that adventureRV shipped it without any additional packaging materials except those provided by the OEM. Whatever the reason for the damage adventureRV responded promptly, sent me a return address label and I'm sure they'll send out another unit once they receive the damaged one.

Your pre-sale customer service isn't weak. It's non-existent. And your post-sale service is similarly poor. I received absolutely no shipping confirmation or shipping details from Adventurerv.net, but rather had to pry them from you using your rather shoddy online help feature which given to operational fits and hiccups. Overall, I'd say that you sell merchandise at an attractive price, but make the buyer suffer through a total lack of support and normal communication courtesy. I would rather pay a bit more in the future for an expensive item than worry about deliveries, purchase options and so forth.

Better read the fine print! We purchased an air conditioner for our camper. When we opened the box we realized it wasn't the right one. We asked to return. Customer Support said it was a special order item and they don't accept returns on special order items. What a way to make a quick $1,000! If you read waaaaayyyy down their return policy it states that Dometic (most popular A/C brand for RV's) is a "special order item" and returns are not accepted. Never heard of such a thing in my life! They did say we could return the $118 insallation kit... at our own expense AND within 5 days. Big woop! We did not send anything back, BUT we learned a valuable lesson - never order from them again! I have added them to my "NEVER ORDER FROM THEM AGAIN" list!

Purchased an air conditioner unit for a camper a few weeks ago. Installed it recently and found that is does not work. Called number on website and was advised that they only will talk to you if you are buying an item, you need to use chat or email for problems with orders already placed. Chatted online with a person by the name of Macy, very rude and not helpful at all. She advied me to contact the manufacturer for assistance as the item has a warranty. She would do absolutely nothing. Finally disputed the charge with American Express. Stay away from this company, service sucks.

Prior to purchased of a weight distribution hitch, I asked if I could replace the stock shank with a drop shank for an additional fee. They said they couldn't since the packages were sealed from manufacture. That was fine and I understood. Then they opened the sealed packaging anyways to place another part inside the box. Annoying, but no big deal. Then, after manufacturer recommendation of using a 9" drop shank, it was too low to the ground and had to use the standard shank. I asked if I could return the additional drop shank and they said no. Now I'm out $127 with a drop shank I can't use, and after following manufacture recommendations. Great prices, poor customer service.

They take your money and don't ship. I placed my order over a week ago now and still hasn't shipped. Can't speak to anyone. They say ask our online support, so I ask they say they can't give me that information and I have to submit a ticket. Ok BS but I Submitted a ticket and the response is the general one I can find under shipping details on their website. On my ticket I specifically asked has my package gone out because per my tracking number it has not. They say if the ticket response didn't answer your question to reply to the website with my current ticket number, I enter the ticket number and no ticket found. I've been buying online for the better part of 15 years and this is by far the worst experience I've had and for what so I could save 2 dollars. I won't make that mistake again.

These guys are jokes. I've been restoring an old camper and buying parts and trying to find the best place to continue to buy my parts. Well, ITS NOT GONNA BE THESE GUYS! I tried to live chat them for help on buying a water heater. The gentleman or lady said I would have to contact a technician. I said that's fine, do you at least have them in stock. They said they have no way of checking. I thought it was phony then, but I went ahead and bought it. I got it, it doesn''t work, I called to return and then it tells me they don't take phone calls. I had to live chat again and they wouldn't take it back because I opened the box. It doesn't say this anywhere in the return policy. Will not be buying here anymore.