they take your money and don't ship. I placed my order over a week ago now and still hasn't shipped. can't speak to anyone. they say ask our online support, so I ask they say they can't give me that information and I have to submit a ticket. Ok BS but I Submitted a ticket and the response is the general one I can find under shipping details on their website. on my ticket I specifically asked has my package gone out because per my tracking number it has not. they say if the ticket response didn't answer your question to reply to the website with my current ticket number, I enter the ticket number and no ticket found. I've been buying online for the better part of 15 years and this is by far the worst experience I've had and for what so I could save 2 dollars. I won't make that mistake again.