Mobile Home Parts StoreReviews 458

Before you purchase from this store be sure to review the return policy carefully. I purchased a door knob which simply does not fit, despite my best attempt to measure. However, and this is a big however: (1) you cannot return items that have opened (without opening I couldn't determine whether it fit) (2) many items you cannot return for *any* reason. (3) They direct you to review the product prior to signing a "receipt;" if you sign the "receipt" you are deemed to have accepted it. (I'm sure the post office would love this, plus, it is now opened.)

Item was exactly as described, thanks for selling a Made in USA product! Arrived really fast and with a coupon to top it off! We WILL shop again!

In 2015 my wife and I purchased a manufactured house. I'm uncomfortable when plumbing issues arise. After 8 years, the drops began falling in the 2nd bathroom's shower. Our Manufactured house was built in the 1990's and I wasn't sure I would be able to find an exact replacement for the shower faucet that was guilty of causing the drips. I had shopped with Mobile Home Parts Store previously. Mostly for window shades and hardware for our breezeway crank windows. While looking at the website, I came across the StoneCrest 4" Chrome Shower Faucet (we bought 2). It was an exact size fit for the Phoenix RV unit it replaced. In shopping for the Shower Faucet I came across the Design House Satin Nickel Exterior Coach Lantern (we bought 2). One of the previous light fixtures' decorative porcelain caps fell off and broke. The chances of me looking to replace that piece were zero, and we like the Satin Nickel finish on the new fixtures. We also replaced 2 indoor lighting fixtures with the Satin Nickel finish. One above the kitchen sink, and the other is a ceiling light fixture mounted on a slopping ceiling. I installed all of the items I ordered (except the 2nd Shower Faucet). They all work as expected. None of the lighting fixtures came with light bulbs. Once I got access to the back of the old shower faucet, I was able to replace the old faucet without using hand tools. The transaction itself was a breeze. The real kicker was that all these items were part of a Super Saver Free Shipping promotion. Did that cause us to order more than we had originally intended? Honestly, yes. I needed to stop a dripping shower. A lot of value was in this order, and didn't have to pay extra for shipping. The items were securely packed and there was no damage during shipping. The order was delivered very quickly. I would recommend Mobile Home Parts Store if you own a manufactured home or RV, and need replacement parts.

Run! Buy from anywhere but here. At least check BBB rating 1st. Complete disregard for customer and self defeating business practices.

I rated them one star only because no stars was not an option. I ordered fiberglass stairs; my payment cleared my bank the next day. Their website states that they ship within 4-5 days. After NOT receiving my stairs two weeks later, I called and was told that they didn't even have the stairs; that they were waiting for a shipment from the manufacturer. Okay, understandable, but why hadn't they notified me of the delay? I waited another 7-8 days and called again. Still did not have my stairs. I demanded a refund. This company does not care about the customer. I will never order from them again.

Bought the sink they showed off the image of Sharpe sloped sides an teo over flow holes to match my other sink in bathroom they sent me one with one overflow hole an no slope an say they sent the correct one. So I'm stuck with a sink I can't use since it don't match. Attached is two pictures one of what they said it was the other of what they shipped.

I called 16 days after receiving an email that there shipping was three weeks out and they couldn't even give a tracking date not realizing that they were three weeks out on receiving the product and not getting it shipped straight to me when ask to speak to the manager she canceled my order and hung up on me garbage company do not use

I ordered 3 replacement sinks for a mobile home, they arrived smaller than the actual measurements stated on the site. They told me I could return them and pay for the shipping myself. I paid $20.99 for THEM to ship to begin with, but to ship back I'm getting quotes all over $70! The company refused to just charge me their shipping rates and email a return label, etc. The rep I chatted with online just ended the chat when I said this would motivate me to never order from them again.

Ordered parts online, user friendly. Although I did order a wrong part. The company did call me to tell, I appreciate that. Called to have the part switch and the first lady to help me said ok call me back when you know what you want. Uh ok you can't just help me while I'm on the phone with you? She said no! So I got off the phone looked up the part number that I needed and called back. I got someone else this time, she took care of me but then asked me if I heard the tub was on back order, I said no I didn't hear that. She literally talked to me like I was stupid and argued with me that she heard the other lady tell me that moments earlier! The hospitality SUCKS!

Purchased over $800 order on 5/25. Shown on site to ship in a few days... Received damaged 6/23 so we refused the order and was ALL sent back (receipts to show). Then Replacement order arrived 7/22 but they only gave us half the order. Contacted to ask where the rest of the order was only to be told they had already gave it to us and their receipt shows we only returned one box and lied saying they spoke with us on the phone to confirm. 100% false. Filing dispute with BBB, and looking into other avenues to ensure my products or money is returned. Very bad for business and I recommend anyone planning to purchase here do yourself a favor and shop elsewhere

I ordered an item from them and received an email saying the order has been cancelled due to out of stock... I contacted them and said the website says it is in stock, the woman said the website is wrong you would need to place a new order. I went online and accidentally placed an order for the same item contacted them immediately and was told that the order will be cancelled again and to place an order for a different item. Went over the list of items with the representative to make sure o order something that actually WAS in the stock. Found an item, placed an order, (remember; I have already addressed the matter of the cancellation of the order for the second item which they said is out of stock at this point) for the item present in the inventory. They sent me the item that THEY SAID, was out of stock, charged me for it, and when I said I need to return it, they said I am responsible for the shipping cost for THEIR ERROR, to send me the item after telling me it is out of stock. Hung up on me 9 times... I have the screen shot of how many times I called them to resolve this. I read them THEIR return and refund policy. Which clearly states upon shipper's error, customer is NOT responsible for the return shipping, and the woman said " if you want to send the item back you can do it on your dime..." asked for the manager and was told "she is busy" and was hung up on again... then the woman Sierra came on the line and said we are not going to accept the return at this point and hung up on me... I have NEVER... I MEAN EVER, have experienced such an unprofessional behavior from a vendor or a seller... now I am stuck with the item that I DON'T NEED with the money wasted on top of it. I WILL NEVER EVER EVER EVER EVER do business with these people ever again...