ADTReviews 802

Completely unreliable and shady company. Will lie about your system's capability to get a signature, then not reply once they get money. They overcharged for promised functionality that doesn't exist, quietly signed me up for a multi-year contract I didn't agree to, then promptly ignored me. Don't bother with contacting the email address in the reply to this review; they'll outright tell you they're fine with their representatives using these tactics, and you're out of luck. Go with anyone else.

Contracted with ADT because the new home had adt system and I felt it would be better to just update it. The Sales rep was the sellers agent for the home I bought and after a 12 hour install the rep told me that the agent no longer worked for the company. Once most everything was installed that I had asked for, the installer then told me that some of the equipment here was outdated and would not respond to the system so I added that for a charge of course. NOT BEFORE? The electronic lock on my door has malfunctioned since install. They told me how to reset. Reset most every day. The back of house camera is off the ground about 5 feet. It actually alerted me this am that a man was in the back yard. It was my grill. Not a good thing first thing the am. The time on the panel is off by an hour. My phone number was not linked to my account and after 5 to 6 calls for help I finally had to request that they take down and record my number so I could use that when they tried to confirm my account. No one asked or cared. Seems to be the ADT motto. To move the camera higher they want an additional $200 to send a tech out. I have to leave my system on stay and not away due to my small dogs. It does not recognize them. They told me today that they have ones I could upgrade to that does recognize dogs. If it thinks that my grill is a man I wonder what it is going to think my dogs are? I asked to get out of the contract and they want $3000 dollars to end it. One camera has been out of order since installed and does not work.in the Front yard. I could go on. This company seems it is only interested in money and lots of it and not in customer service. There is none by the way. It all costs you. CPI does not back up their system and products and is twice the cost and costs dearly for repairs. I requested help to fix the items mentioned and they set me up with an appointment. It was a remote technician and I was to be the repairman. I told them to cancel as I am not working for them. I have had this system less than 2 months. The only thing you receive for free is I'm sorry. GO ELSEWHERE They are still billing me and I was told they consider the equipment mine and I can throw it away. WOW WOW WOW. That is how much they value the equipment.

Did not get referral fee
I had ADT in a home that was in a trust that I was administering and was to be sold. When I signed up for the two year service I asked about canceling early and was told no problem, the contract can be transferred to the new owners. When the time came, I tried to transfer the balance of the contract to the new owners (6 months) and was unable to do so. I was told that the new people would have to get a new contract but I could get a referral fee if I registered their name on the referral website which I promptly did. I did not get my referral fee so I called to check on it. I was then told that the new buyers had to make two months payment on their contract. After two months when I still did not get a referral fee, I was then told another story. The story was that I had to register the new people on the referral page and then ADT had to call them and have them sign up at that time. ADT never called them and they got tired of waiting so they called in and signed up on their own. So, I provided the new buyers the equipment that could only be used with ADT and ADT refused to honor any of the commitments they had made. I will never use their service again and would recommend that no one else does either, there are better options out there. Date of experience: November 16,2024

DO NOT EVER DEAL WITH THIS COMPANY. When I signed up for service I was not told there was a 3 year commitment. We just kind of skipped over that part. I also did not get a contract until one month later, well after the initial 3 days. Now I'm going to have to pay an attorney to sue them. This is a scam organization, don't let them near your house

I signed a 3-year agreement with ADT. Monthly monitoring fee was twice what local companies charged, but I thought it would be worth it. I could not have been more wrong. Two years in I started having issues with sensors triggering in the middle of the night for no reason. I spent literally hours with customer service (mostly on hold). Had three technician visits. They kept replacing sensor and a few days later a different one would trigger. Basically the system was unusable. I cancelled and spent $2K to replace it. I only asked ADT to waive the early termination fee, to which they really had no entitlement anyway, and they refused.

I've been an ADT customer since March 2021, and my recent experience trying to cancel my service has solidified my decision to never deal with them again. After calling to cancel my service on a property that will close escrow on December 27, it took a staggering 46 minutes and being transferred 4 times to different representatives.

I had to authenticate myself multiple times with verbal passwords and account information, only to be passed around from account management to billing, then to a relocation specialist (which I didn't even need, as I clearly explained that the property was being sold). The entire process felt like no one listened to my request, and it's nearly impossible to handle this kind of simple task without endless delays and frustration.

To make matters worse, you can't cancel online, so you're forced into this frustrating, time-wasting cycle. If there were zero stars, I would give it to this poorly run company.

Save yourself the headache and avoid ADT at all costs.

All I am going to say is they are liars, thiefs and none of the technicians know what they are doing! 6 times I have had technicians to my house to either install or fix faulty equipment. Wasn't able to use alarm for months and was charged and told once all my equipment got installed I could get the refund. It has taken 6 months to get it all installed because they are liars and don't know what they are doing! Called to get refund for the months I couldn't use system and the travel charges for all the times they came out and didn't have all my equipment ordered in May. Was told they would give me 1 month refund! I am so irate after the horrible experiences I have had the last 6 months and promises to refund the months I couldn't use the system because they didn't fix it and they offer me $40 refund. Thief's and liars. BEWARE. I am filing with the BBB tomorrow like the other 10,000 + customers in the past 3 years.

ADT is so unprofessional I thought for a job that I was just curious about something that I was interested a few years ago had a recommendation from my friend to look into this company started doing my research and I was disappointed looking at all the several one star reviews something in my gut told me not to do the interview but I gave it a shot anyways with interview and maybe they have something great to offer I was going to having an interview with Wynn, Baracus we set a date and time for them to call me over the phone. They text me 30 minutes prior before the interview saying they can't wait to meet me or hear from me. Had me waiting all day for over 24 hours with no response or courtesy to ever reach out to me at all I had to be the one to reach out to them and asked them what happened. Wynn, Baracus I hope you're reading this message. Please take your job seriously next time because you are not representing your company at the highest level for wasting peoples time out of their day peace. Please follow through of your commitments and I can see why ADT has bad customer service in bad reviews it all explains because the leaders are not leading by example and that means they're technicians or salesman do not have any structure or any care in this world for the people that they serve not a good look ADT

The ADT System is fairly reliable. But their Customer Service is HORRIBLE! And if you purchase their Closed Circuit System in addition to the standard service, good luck. You can't call them directly. You need to wait in the queue, explain it to the agent and then wait in another queue as it's a separate company within ADT with NO DIRECT ACCESS. And if you need a tech, good luck getting one in less than a week.

I went all the way up to their leadership team (for levels up), and after all the complaints they did not honor their warranty. They told me the only way to get any refund was to keep their terrible, undependable service. They don't care! How can they stay in business. Read their reviews. Go else where.

I signed up for services and the work order was not completed. The field manager came and he couldn't fix the problem either. The field manager said he was going to make an appointment in which he never did so not only did I miss a day of work for nothing but they want to schedule another appointment in which I'm scared they won't show for that either, I WILL NEVER REFER ANYONE TO THIS COMPANY EVER, And when I called to speak to a manager the agent said there was no manager available so that would be part of the issue that they don't have enough help as well.

I HAD BEEN AN ADT CUSTOMER FOR YEARS. I WANTED TO CANCEL MY SERVICE. I CALLED IN MAY, JULY, AUGUST AND COULD NEVER GET THEM TO CANCEL IT. THEY TURNED ME OVER TO A COLLECTION AGENCY BECAUSE OF THE LAST BILL OF 77.58...WHICH OF COURSE I SHOULD NOT HAVE HAD BECAUSE THEY SHOULD CANCELLED MY SERVICE. DO NOT USE THEM!

I called ADT two times to speak to a CSA. At first I wanted To cancel service but when she told me I'd owe over 1,000 due to the contract terms, I said, forget it I'll just keep the service for now, pay monthly and thought I was fine. I've then received a bill for the amount of over $1000 and they said they were going to take it out of my account in five days. I then called another customer service rep who assured me that the service had not been canceled and that the $1000 would not be deducted automatically from my checking account. Well, of course, one week later, the money was automatically taken out of my checking account which means that two customer service associate were directly lying to me. When I called to try and resolve this matter, I got absolutely nowhere speaking with CSAs who didn't understand the problem and had to go from department department. I finally got to management and they offered to extend the contract for two more years, which was the exact opposite of what I was trying to do.
I think I'm more mad about the fact that the customer service associate lied to me. Funny -I just bought a new home I was going to install the ADT service in my new home as well, but I will never use them again, nor will I ever recommend them again. Not trustworthy at all!

I have had an ADT system in my home for over 30 years. Moved 3 1/2 months ago into new house and of course we went with ADT. BIG MISTAKE. It has been one problem after another. Most recently one of the camera stopped working. The camera worked just fine after it was installed. (BTW system was upwards of $6k). I called ADT, some kid comes out and wants to sell me another piece of equipment blaming it on the WiFi, which was same system in place 3 months and 1 week earlier. I say that because after this kid did nothing to fix the problem i get a service bill for $59.00. When i complained, my ADT Custom home Solutions Advisor, Robert Cogan says that there is only a 90 day warranty and the service call was "about a week past the 90 days" ( a quote from his text). How far customer service has come. I will now raise this issue to senior management, it will take significant time and effort and eventually they will waive the $59. And come fix the system, but thats what it takes these days. ADT use to be the gold standard in customer service, now its not even Bronze.

We have been with ADT for over 34 years. We are a retired couple on a fixed income. I recently installed an alarm system to try and save some money. I called to cancel, and they say I am under contract until June of next year and that we owe close to $300. Last time was talked to ADT we thought we were month to month contract. I talked to several people in billing, and none of them said they could do anything to forgive the charge. In the last 34 years, we've paid ADT over $20,000. I am amazed at how heartless this company is. I would strongly recommend using a different company when it comes to security.

Very scam people telling you one price and charge you different you have to be very careful with them! If you call to straight out problem people very rude on the phone and keep transferring you from person to person for hours and no one help you

As a property manager, I've had my fair share of experiences with various service providers, but my recent dealings with ADT have been particularly frustrating and disappointing. My client signed up for ADT Home Security in 2013, providing the service as an amenity to a tenant. The same tenant remained in the property until 2022, and upon their move-out, my client (the landlord) decided not to continue the service with ADT. After faithfully paying for ADT's service for nearly a decade, my client has been trying to cancel the service for two years, which has gone unused for two years.

Despite multiple attempts, ADT has refused to cancel the service, citing the need for a PIN code that they claim is being sent to the subject property. The new tenant said they had not received any mail from ADT. We have repeatedly requested that the PIN code be sent to our property management office, which is the mailing address for the account, yet absolutely no PIN has been mailed to us. After exhausting all reasonable options, my client decided to stop paying the bill recently. Now, ADT is threatening collections and adverse credit reporting. This is a concern as the landlord has the bill coming to my address with my name on the mailing.

I have called ADT and asked to speak with a manager to resolve this issue, but to no avail. The lack of resolution and the runaround we've experienced highlight what I believe to be unfair business practices. ADT appears to be holding my client hostage, forcing payments for a service that is no longer used or needed. ADT appears to be holding my client hostage, forcing payments for a service that is no longer used or needed. If you're considering ADT, beware: canceling the service could be a nightmare. My client has not used the service for two years and is still being forced to pay. RUN!

My mother had ADT and passed away. I sold her house and canceled the service by phone with ADT. They continue to send text and mail about late payments. I have spoke to them on the phone to make sure it was canceled and they said that it was. Guess what, the geniuses at ADT continue to mail and text about late payments. I have never dealt with a company so STUPID in my life. I am not sure if there customer service people are from another country or another planet. American companies need to bring customer service back to the USA. I pay in US dollars and expect service in the US.