ADT

When we bought our house, there was an existing ADT system. The system had failures causing ADT to call us often. This was annoying. After several attempts, ADT was unable to repair the system. David Trax, ADT representative told us that we could cancel and get our money back if we were dissatisfied for any reason. ADT sent out technicians several times to fix the system. It was never fixed. Today, I received a cancellation invoice for $928.66. ADT does not keep its promises. In addition, they never gave me a copy of the contract. Do not use ADT.

If I could give zero stars I would. You will be on hold for hours with different phone numbers that go to the same place, no one will respond, and if they do, you still have to contact another person. Do NOT sign up for a long term contract! Sensors will fail and you have to pay to have someone come fix them on top of what you already pay, and if you cancel before the contract is done, fork over your money. NOT worth the headache and automated bots and holds.

We had adt at our first house great experience… we moved and adt can't get anything right. The new system uses cheap products and breaks and you have to pay for a replacement even though it's their product. Billing messed up for over a year, sent our bill to the wrong address? How is that possible considering they are supposed to be servicing our house? Took a year to fix but in that time the billing was so messed up… fixed it but when trying to get a new sensor after just replacing it and calling for months after it was so called fixed… I have to pay to get them to come out to fix a product that broke within 2 weeks! Wow so disappointed in adt. I thought they were in the business of keeping families safe it turns out they don't care. Only one good service rep who helped us finally after hours and months… the kicker is she couldn't help with another sensor though… that department could care less about people. Used to speak highly of adt… still waiting to get my sensors fixed.

I joined ADT when I got my first house. The salesman didn't educate me on important issues. Such as the police won't be called out if someone is actually breaking in your home. I have to pay an additional cost to the city that I reside in. Also the camera that was put in only would stay charged for 4 hours out the day. The installation guys have cancelled multiple times. What's the point of having the system? When I tried to cancel a week shy of 6 months due to the continued issues they tell me no! They had the audacity to say they get three attempts to fix the issue. By this point I'm over ADT. Of course they are trying to keep me in a three year contract. So now I have a system that is pretty much no good.

My 89 year old mother called ADT to cancel her account because she has terminal cancer. After 35 minutes, explaining over & over again why she needs to cancel, the 4th person she talks to says "Can you hold on, I need a minute, my mother died of cancer", put her on hold again! Forty five minutes of BS while my mother is sitting here dying. And they have the audacity to say there is a 30 day cancellation policy. She will be dead: good luck with that.

They do not stand by their word. The 6 month satisfaction money back guarantee is a joke and a big lie! I have been told by the sales rep and a manager they require 3 attempts to resolve any problems then the money back guarantee is an option. They have attempted 3 te to fix our system with no success and now will not stand behind their word. SURPRISE! Not to mention I have to take off work for their tech to come to my house and charge a service fee plus a trip free to work on their faulty equipment! ADT services has cost my family far more than what they are worth! Save your self the headache and stress and find another system to install.

I have spent two months, countless phone calls (including irritating "hold" music) and talked to approximately 12 people in Customer Service and Account Management, only to continue to have the same problem. I have sold my home and requested service cancellation. No one seems capable of closing out my account. The last phone call resulted in me being out on hold for 30 minutes and then getting only dead air.
Do not use this company. The employees are clueless and inept.

We were sold a system and encouraged to sign in short time. Realised it was too expensive and tried to cancel. When finally getting through on the telephone numerous times and being assured that our deposit would be returned nothing happened. How many times do I have to telephone or will I have to take matters further. Don't buy it.

I have been in contact with A.D.T. For about week now. Each time I call I get a new installer. I have been through two in just the one week I started contacting them about sn installation. Their communication is terrible. They change the story/package and rate every time you call. Their answer to any problem is to start over with a new installer. No one calls you back and the lady that came to install an outside camera did not offer wireless installation. What a mess! Glad I learned about how they treat their customers before I signed anything. The last guy I spike to hung up on me! Terrible customer care!

I have a problem with my bill, called customer service to find out the problem. The customer service rep. Lisa could not help in any way and refused to let me speak to a manager. She kept cutting me off. I asked her did you send me notification of the changes she said we assume you know that. SO SO RUDE.
I will start shopping around for another company. I have been a customer for ADT for 13 years. If they don't care about their customers why should we care.

We decided to get ADT after 2 of our neighbors kids broke into our house and we chased them out, the cancellation process says 60 days money back guarantee they've been leading us on for a month now and instead of giving us our money back they're still billing us and mailing us and leaving us on hold for hours on end instead of fixing it. They've officially given us more trouble than people literally breaking into our home and trying to steal $#*!

Horrible customer service. I called with a complaint about my bill and the agent kept putting me on hold. I timed them, and each hold time was at least 5 min. Very rude individuals! The first call I got a dial tone after waiting 10 min for him to return. I keep asking for someone in charge, but all I get is put on hold. I need an issue resolved. Since no one is in charge, what do I do?

Don't even think of using this business because if you try to cancel with them they will make your life hell. What company makes it so hard for a customer to cancel? I have never seen such difficult people. Why would I want to do business with this kind of mentality?. They tried to steal my daughters identity and credit card information as well so they are just bad on many levels. Do your homework before you call them. They have a million bad reviews and I can see why.

I will admit that I did not read the entire 10 page small print contract before I signed. But you would think a sales rep would mention a 3 YEAR contract agreement when speaking to them. Not once was it mentioned that the terms contained the 3 year term. I thought it was 36 months for financing the equipment that was being installed if I so chose. What a dishonest, unethical company. I could even get my cancellation charge of $1500 waived if the people who bought our home would continue with ADT, but I will do everything I can to steer them to ANY other security company! I would rather pay the money, than see another family screwed!

Don't do it! The customer service is horrible. The 30 day moneyback guarantee is a lie. They're here to steal your money. They do not to care about you at all. Do not sign up. Signing up with ADT was the stupidest move iv made as a home owner. Find somebody else, any other company what do you a better job, an old dog that's blind will protect your house better than ADT ever will.

I used ADT for few years and their customer service is really bad. When I called a month ago to cancel my service, they offered me an upgrade to keep me as a customer. Then I got the contract to sign and the price per month was different than what was quoted. When I refused to sign the new contract and requested to cancel my services they didn't cancel my services and still charged my credit card on file that I will dispute. I would not recommend this company at all. The customer service is really bad. They put me on hold for over an hour.

We signed up for ADT and have had nothing but issues and problems from doorbell not working and representatives getting overly friendly with my wife, and so inconsistent with their so called promises of free equipment and having things fixed properly which hasn't happened.
If you're thinking about getting security in your home avoid ADT at all costs.
This company Is a joke, no wonder there's a class action lawsuit against them.

I've been a customer for more than 15 years. Never late on a payment. Recently one of their wires shorted out. I had a Tech come out and fix it. After 20 minutes of his time and I'm sure less than a dollar worth of wiring, I was charged $169. Ridiculous! I guess they feel like they got you by the shorts so too bad for you.