ADT

I have had the worst experience with ADT. The sales rep lied to me about the services provided in the contract. I can't cancel it without a $700 termination fee even though the services were not provided. The technician did not show up for 3 appointments. When he finally did show up he said the sales rep told you incorrect information and we do not support the services needed. In order to try and resolve this I was online and on the phone for over 4 hours with no resolution. Then I found out that someone in their office signed the contract and misspelled my name. So illegal practice as well. If you want a horrible experience and absolutely terrible support services then ADT might be for you. I would recommend avoiding them at all costs.

Can't be a worse company. They continuously ripped us off and lied to us, I lost track how many times and server headache. Got to point where I would try and record phone conversations. They even deleted a doc using on their end because they messed up. I never leave bad reviews. Stay away. I promise nothing is worse then he'll I went through.

Terrible service! Reps transfer/dump calls when they don't have an answer or they simply drop off the call. I had set and confirmed an appointment to replace our smoke alarms for the sale of our home. Nobody showed on the date of install and when I called I was continuously transferred and/or dropped off. Horrible hiring, training and accountability issues. DO NOT USE ADT!

Worst company. Doorbell hasn't worked properly since I started the contract. I can't cancel because it's a 3 year contract. I spent countless hours on the phone with them to fix the problem and it was never fixed. Stay away from them if you don't want to waste your time and money.

Probably the worst customer service in all my 40 years of dealing with consumer products. The products received are low-par and a waste of money. Tried to return and that was an equal nightmare. This all being said, imagine the fail of securing my home and family. Stay away far away

I had a 4 to 5 month on going problem trying to get some one to fix the fire alarm part of my my equipment. They have set up two different appointments for me and never show. I have spent at least 10 hours on the phone talking to numerous people over the 4 months and still don't have a working system. I finally cancelled then they threaten me about my contract. They are the worse. I can't wait to see them in court.

The customer service is awful. I was on the phone for an hour, and they could not help me. They transferred me a few times, and nothing. This is ridiculous. The wait time is too long, and they don't know how to assist you when you do get through. The Business is awful. They make several mistakes with fees and services. It's all about the money. They take their money every month and don't care about your services. It is a hot mess! I have never in my life experienced this type of service.

I was an ADT customer for 9 years. Last year we decided to move and no longer wanted to continue the service. When I called ADT, the employees kept switching me from one department to another. After several calls later somebody accepted the contract cancellation, but in never was filed. ADT continued to withdraw money from my bank until I put a stop payment at my bank. I was then reported to a collection agency.

I really liked ADT. But when it came time to cancel after years of service, they simply won't let me. They insist it has to be a phone call, but I'm seldom able to get a person and when I do they just put me on hold. You will be stuck paying for them indefinitely. The only way to avoid this is not to allow them in your home in the first place.

So after years of service trying to cancel service with ADT. Service not working. Awaited someone to arrive after work was done in house and no show and then when called was told an amount for charge and was high. Have tried now call to cancel. Attempted twice and wait time greater than 40 minutes. Have an older system even and cost very high. Can get better service from Ring or personal cameras

I obtained an alarm with 2 cameras. Someone is constantly coming to my property. I called. Was told I would receive a call from supervisor. Never did. I called another day because the cameras didn't detect anything, as it is not relatable. Called again, was told they could service my camera for a fee, but was obligated to pay the contract. Never again! They were so comfortable telling me what I was going to do and my obligations; No real options from them. Save your money and time. Do not contract with them.

Some of the worst customer service and sales people I have encountered. Getting help is next to impossible. Called about an issue and to upgrade my service, but could not get anyone to help me and was passed back and forth between departments with zero communication between each department. If customer service and a quality product is important to you I suggest that you save your time and money and look elsewhere for home security.

We have been with ADT for almost 2 years, three months shy of our contract being up we did a relocation and it has been a disaster a complete nightmare. I've been on the phone with 15 different people over six hours on hold and on the phone with people and nobody knows how to do their job they ended up disconnecting both homes charging me $360, and now I have to start all over again with a service tech person coming out again, they were just out here two weeks ago to do my new home to install everything which they didn't have to install anything they just need to change codes from the past owners! Now to reactivate my account, they have to come back out some more time off work, and more time that I'm wasting on them! Definitely would seek other companies to do your service

Where to start... after 17 years of service under multiple properties from ADT, I can firmly attest to the continual degradation of their services. Waiting hours on hold and being passed from one technician to the next without resolution is common practice. Heaven forbid you have a technical or billing inquiry. Finally ending my service contract period, I still receive bills due to ADT representative failing to annotate ending services. DO NOT, let me repeat, DO NOT use their services. Just read the below reviews for overwhelming proof of their unethical practices.

It began when I was told I would not be put in a contract, but I have had to deal with this madness from ADT for 3 years. The cameras will catch a car coming past it would even catch trees moving but it will not catch a person taking something out of your yard. I have had over 9 technicians to come out to fix problems with their system. No matter how many complaints you give they will never let you out of the contract they will only try to offer you more things. Seriously this is no joke I would rather stay in a high crime area with no alarm system than to continue to deal with ADT.

On hold literally everytime there a problem. Then you get someone who can't speak English and put back on hold to the tune of 30 to 45 minutes or longer every single time. They want you to service any of their junk equipment. Literally use anybody else!

Like many of the complaints, I'm having the same problem getting my refund. Been with ADT for over 7 years. Finally decide to cancel. Called in early June to cancel and thought that was done. They charged me for July. Called ADT again, the agent said it was a mistake and my account will get cancelled this time. Now it's August and I am charged again. Absolutely frustrating having to deal with this shady tactic with a company of this caliber. Over $22 they have lost a customer for life.

We're having problems with our alarm that keep on beeping for 3 weeks. We requested for technician to fix it. They drag you around and guide for troubleshooting. When you talked to they're customer service they hang up. Looks like they don't have manner's. Is this a good security system that you have a problem they don't take care of their customers. Hope they don't get next month bill. That our system is no longer in our house.