ADT

Signed up for ADT and never saw that it was a contract for 3 years and has a early termination fee of the entire term. Service has been very poor. Many alarms and no call from them except for a few times. Motion sensors go off with the smallest animal and no adjustment available. Does not connect to home integration very well either. IFTTT does not function. So much to say. DO NOT SIGN UP for their service.

I stopped my service with ADT 4 months ago after about 6 years and spent over two hours on the phone trying to cancel my service. I kept been transferred from one department to another and after hours of waiting to resolve the issue, I hung up. I do not have a contract with you and do not owe you any money. You ought to know if you have an effective monitoring service, you'd know that my property is been monitored by a different provider. Your customer service team needs more training. I'll never use ADT service again.

Had equipment installed about a month ago. Every night at 11pm it goes of saying the panel is being tampered with cops come out I tell them it's a faulty system it's getting old fast. Customers support is not helpful at all it a loop of questions.

Wait time is unacceptable and when finally get someone they don't have the knowledge to assist, therefore, you're transferred to another no knowledge. When wait time exceeds and your asked for a call back, the return call takes longer than the original call made to speak with someone. When a tech comes out he doesn't know why he's here. No correct communication was made regarding the problem. The call center wants you to do all the problem solving virtually plus pay the monthly fee. Unsatisfactory service.

Absolutely hands down the worst company to ever have to deal with other than Safe Streets their authorized dealer. Almost 2 months of trying to get a refund and my account closed. Then being told oh you didn't try to close your account. Requesting a copy of the phone calls that I made to shut the account down and have the money refunded was met with you'll have to get a court order. We can't refund you the money even though the request to close the account was in less than 24 hrs. Go to Amazon buy your own system and save yourself for the complete incompetence of both companies.

Our original system that was already installed when we bought our house is not getting signals, our alarm has been down for a week, I have made over 30 calls, on hold sometimes up to 40 minutes and they always want you to unplug and plug back in, never works, last night as has been for the last week, when I set my alarm, it started making strange beeping noises same as the entire last week, I was told a "tower" is down, so they can't get my signals. No idea when this will be "fixed".
Do not use ADT, ever since they were bought by Google they have become worthless.

I had a number of low battery messages but I did not know which monitors were malfunctioning. I called and was told we can do this virtually and batteries would be mailed to me (free under my plan) or for $59 someone can come out and put the batteries in. No mention of a charge for labor.

I chose the $59 to save me the trouble of going up a ladder at my age. The bill comes and it is for more than $200, batteries plus labor.

I have now spent three hours bouncing from one department to another, long wait times. And no one seems able to resolve this. I have asked them to listen to the original phone call to no avail.

The equipment broke completely in 3 months. Customer service never answers the phone. They said it would cost me $60 for a service call to fix their own faulty stuff. They told me to " read the fine print". A fraudulent, unreliable company. Do not get this service unless you are completely insane.

I became a customer of adt nearly 6 years ago and twice they upgraded their system to where the equipment they sold me is so out dated that it is no longer compatible with their system. Instead of upgrading my equipment they've told me I have to pay $800 to get the new equipment. I had a 5 year contract with them that I still had 2 years left on. I refuse to spend another dollar on their terrible service and terrible equipment-especially since there's no guarantee that it will work for the duration of my contract. Terrible customer service as well. I've spent countless hours on hold trying to get help with their faulty equipment. I cancelled my contract and they send me a bill for $800 due to cancellation. Seriously…avoid this company at all cost.

Cannot get one English speaking person on the phone. It's ridiculous me and my wife are both been trying to call to get customer support and technical support and no one can understand a word we're saying and we speak perfect English and then we've been hung up on twice. Is there anyone that knows how to reach them in the United States

The service is poor. They had someone who was not qualified to install the alarm system. The gentleman bent up my vinyl siding lon come my house. I refuse to pay them until they fix everything damaged. They just continue sending me bills. I would not recommend this company to no one. I will take them to court. I'm tire of calling them to fix everything. It's. Been over a year & they have not sent anyone to fix anything. My son car was hit in front of my door and the car did not work & the person kept going. What good for was the camera, not working as always. I s go pulse never be sent a bill. I'm not paying them anything. Like or or not. They are a terrible company use another company.

I've been a customer since 2010, nothing but long wait times and inconvenience when trying to contact them. I was having an issue with my back door sensor I called for service but instead of sending someone out. They charged me $53 for a new sensor and told me I'd have to install it. Before the sensor came I discovered the only thing wrong was that the battery needed changing son once the new sensor came I returned it back to adt. I called a few days later to check the status of my and I've been getting the run around every since today is August 8th it has now been a month and one day. I believe it's time for a new alarm company this is not the first time I've had issues getting a refund.

Their system breaks all the time, u ll need a technician to repair the issue, cuz they can't charge u for the service as u it's included in your monthly bill 65$, they ll charge u "trip charge" 60$ for MA residents. Totally ridiculous company and I can't wait to be done with them.
I ll make sure to spread the word so that others won't fall for their fraud sales pitch.

Customer service guy was nice. When I had system installed originally the guy did not finish the job. Before he left that day he demanded payment. Never returned to finish. Now I have error codes that guy cannot fix on phone. I asked to just have a human come fix and was told 135.00 for 30 minutes. I haven't called or asked anything for 16 years. Now this. Looking for a new alarm company

Spoke with 6 different representatives, none of them were able to help me, they kept transferring me and after an hour and half waiting to be attended they hang up on me. They did not proceed my cancelation 2 months ago when I requested it, they did charge me the equipment back then, but 2 month later I received another bill that I was late for my monthly payments... now they want me to pay for a service that I never used because the person that supposed to process the cancelation never did it. And they simply don't care to help me.

My alarm went off while I was home on 6/18. No one from ADT called me. I had to walk around my house at night in the dark with mace looking for why my basement door was open. No one called me from ADT. I called them on 6/21 to ask why. Someone was suppose to get back to me within 24 hours and and didn't. I called again on 6/23 and relayed the same information and was transferred to another department where no one picked up. I think they have a staffing shortage so go elsewhere. I plan on finding another alarm company... BUYER BEWARE!