ADT

My alarm went off while I was home on 6/18. No one from ADT called me. I had to walk around my house at night in the dark with mace looking for why my basement door was open. No one called me from ADT. I called them on 6/21 to ask why. Someone was suppose to get back to me within 24 hours and and didn't. I called again on 6/23 and relayed the same information and was transferred to another department where no one picked up. I think they have a staffing shortage so go elsewhere. I plan on finding another alarm company... BUYER BEWARE!

I had to have ADT come out on 5 separate occassions to look at my system. The system would not record and the ring door stop working. After the 5th time, I wanted to cancel my service. (Seems easy enough. If your equipment is not working as promised iI should be able to cancel) They told me, i would need to pay $2,700 the cost of the equipment that did not work, to get out of my contract. Beware of this company and i will NEVER use their system. I have already had 5 members of my family and friends cancel their service.

Do not fall for this trap of getting ADT Home Security. They have the worst customer service and you are locked into a service contract for 5 years without a way out! You will spend hours on the phone being transferred from person to person repeating yourself. Only to get someone who will then try and extort you by telling you they need your credit card number to pay for services that you are covered for in your service agreement! I had a sensor defect and the entire system stopped working, are you kidding, 1 window sensor failed in less than 30 days into my service agreement and the entire system fails to work?! I can't say it enough GO ELSEWHERE! You will regret being forced to stay with this company for 5 freaking years because you only have a 3-day cancellation period! I will also be filing a complaint with the BBB.

Adt system wasn't working. Adt was going to send tech and reinstate account. Tech came out. Entire time thought they were just fixing the issue. Was misled to open a new contract that resulted in me receiving a collection notice for equipment. (That's when I learned I had a second account). Called ADT numerous times, was led that it would be corrected have names and confirmation numbers. Spent over 10 hrs on the phone over a couple months with them. After seeing that it wasn't getting resolved. I asked to cancel service and I would pay equipment charges. I was told I would be charged for ending contract that I was misled to open a couple months prior when I thought there was just one account that was opened 9 yrs ago. Unethical business practice to look like a new sale that led to me spending a large amount at one time after being told it would be fixed each time I called them. Either way I was out and they had taken a large amount of time and money from a client of theirs going on 9

I regret getting involved with ADT. The customer service isn't very good, and you get bounced around and put on hold. The system itself is very basic and I feel I could have found a better system for much less. I am now in a 36-month contract with a company I would rather not deal with. The only way to get out of the contract is to pay them 75% of what is left on the contract. No question that one can find a better alarm system and get it monitored for much less. Do not sign a contract with ADT as you will be joining the thousands of folks who wish they hadn't. The six months guarantee does not have much value and is basically just a marketing tool. Read the reviews on Yelp and elsewhere. This is a one-star company and should be avoided.

I was an ADT customer for 4+ years. During the time I had service, it was was not good. I upgraded my internet to the best speed and still my cameras did not connect until after the person was gone. I tried a few times to get ADT to do something but they always blamed it on the connection. When I called to cancel the service due to moving with my partner and not needing it at his house, they not only charged me for an additional month, they also made me pay everything for the rest of my current contract! I am so upset over this and would never recommend getting stuck with this company.

BUYER BEWARE: the "early" cancellation fee is HUGE. If you need to end a contract early, you pay 75% of the contract balance. I cancelled my system 3 years early because I was relocating. I moved to an apartment building with keyed access. I was charged $1,200 for the cancellation!

Note: What's really upsetting is that I've been a customer for 15 years, at two different residences. ADT is *not* customer facing. They have a total disregard for customer loyalty. Had I ever needed an alarm system in the future, I would've gone with ADT. But now -- they've lost a customer for life.

So adt claims to be the top in home security. But since having this system I have had nothing but problems. This is the worst system ever. It only works half the time then I had the cams hard wired to my house and all of a sudden one cam disappeared and the others would not work. After calling customer support and they could not fix it I was charged 60$ foe a tech to come fix it and still they hardly work. My house has been broken into and never did I get a call. This is the worst ever mi d you I paid 800 for the cam. Then when installed I was charge 2500 not including the cams. Bull$#*! $#*! service

We're new homeowners and an ADT representative came up to us and convinced us to sign up. WORST MISTAKE. We pay 70 a month for a 2 year contract and the cameras have sucked from the start. Constantly going in and out the first month. They finally went completely out and they're telling us that we have to pay $60 for a guy to come fix it. Really? We have to pay because your equipment sucks? Please, please, please - RUN away from this company and go with something more simple like a ring camera. Totally not worth the hassle.

Waited a year to get google camera for the front of house. Was told that the price was 293.00 (2 Apr 24) Then was sold a nest to go inside for 49.00. Really thought this was a win-win. Camera worked for 5 hours, then read low battery. Called and Tech came out found that the electrician never turned the switch on (23 Apr 24) So, the camera was placed on charge for 2 days, that's when the Tech came back. Hooked back up, worked great. Check account 95.00 (25 Apr 24) was drafted from account. Called Tech he said that he would take care of it. Check account (4 Apr 24) now pending 244.00. Called ADT they say that the Google nest is 850.00. Explained that I was not told this. They say someone will call you next week. The WORST...

I am a business that was affected by the pandemic and we had to close our doors. I called to cancel service, and was told I had to pay $563.00 to finish out contract, then ADT submitted a bill request for $695.31 from my bank account! When I called they could not tell me why the increase and offered a refund of the difference. So they were going to steal from someone when they are already at their low. I did not receive any financial assistance for my business failing but they have the nerve to try and take more from my family. So very sad that a company feels they need to take advantage of others. Want to add I paid my bill on time for the 2 years of services I already received. Will not recommend them to others.

I sold my business and had service transferred to the new owner. ADT continued to charge both me and the new owner for a full year. Even though I've been promised a refund several times over, after several calls and tens of hours on the phone, I've never received a dime. This company is a scam operation! Stay clear!

Ended Adt after contract was done. Called to verify operators confirmed and three months later a collections agency sent notice to pay 399. ADT did not send any bills in mail form or email form before sending to collections. ADT are a POS. Would not recommend even for a dog house.

I've had ADT for about a year. I have problems with a security company that sends me an email asking if I accidentally set off the alarm or do I need help. And every time I call they cant find my account. But every time they fix that. When I call because something doesn't work, they can only fix it for a fee. Or remote call repairs, if I was 20 that might work for me. I had a door bell camera installed for my mothers security, it cost me a fortune and rarely works always going down. And no they will not refund your money that you had to pay to have it installed. And will let you know you have a contract and they will hold you to it. If the come knocking on your door, slam it in there face and lock the door. If you have ADT get a lawyer, because they will not honor anything they tell you. A one star rating is very high for the service you get.

First of all l had ADT for 27 years. Their response to an alarm is excellent. However, their customer service is horrible. I gave them 2 stars because of their response time. And there is no star for customer service. I held on phone for 42 minutes and had to hang up because l got tired of waiting. Then l called back and asked for installation and someone picked up right away! I asked why and he said we are not as busy as the other departments! Then he said l can help you. So l gave him the information. He said hold on and Never came back! What? I finally contacted them on another day and the young lady offered me an upgrade for reduced costs and l Refused that and said Please just cancel this service. Why? Because after 27 years and paying on time they still wanted to charge me $105.00 for the first 1/2 hour for Service and $25.00 for every 15 mins after that. So, no. I'd rather cancel, ma'am. Please read reviews for any type of contractual service they definitely are helpful.

Real simple. The ADT system for our business was never set up correctly. With that, we had constant problems. False alarms, difficulties arming and disarming. Etc. The salesman said if we had troubles, call him. We did. He never returned calls. He turned into a ghost. We called customer service. They want to charge us a fee to fix what was never set up correctly in the first place. We stopped paying the monthly payment hoping to get someone's attention. They do call to collect. We express the issue we have. The callers don't know how to address our grievance. Thry just gonthrough a script. It is just a mess. I would love to talk to anyone at ADT who has any authority.

This company is the most dishonest absolute worst. Looking forward to canceling A. S.A. P. Did not receive our free doorbell cam that was promised then offended by customer service. A regional manager even completely flaked on a home appointment. After more unfulfilled promises.