ADT

Ordered a security system that went to the wrong house. Called 3 times to speak to people to have it picked up and cancelled and none of them were ever able to help me saying I'd have to call back. This last call I get a call back an hour later. I answer the phone only to be put on hold and then once someone answers told they are as you guessed it not the person to help me and put me on hold to speak with someone else. Honestly a joke at customer service.

They are the worst! Take no responsibility for their mistakes, refuse to reimburse after they were in error, and have caused many issues with my services. Customer service has a "we cant do anything about that" approach once services have been rendered, billing included. Read your contracts, I added a lock to our system, and the phone agent said I would be charged in three installments. They charged me the FULL amount, which really set me back (as you know it is not cheap), and when I called to dispute, they had no contracts, agreements, or conversations stating they had agreed to that. Also, make sure you ask for an actual ADT tech. Mine was a third party tech, who really jacked up the system, on top of everything else. Very bad customer services, and very bad treatment of clients. If I didnt owe on equipment, I would look elsewhere. Sad.

Out of business? No customer service. Called 36 times spent over 10 hours in 3 weeks still couldn't Get a Technichian come to fix sensor problems that cause alarm went off in the middle of nights sometimes and disrupted daily life. ADT has no protection but disturbing system at this point. I screen shot and saved last few times my calling records.

I finally had someone here to fix it this morning, they left assuring me they had, and it proceeded to go off for several minutes and wouldn't allow me to disable it. I am a single working parent so I've now lost income over this, spent hours combined waiting on hold, missed children's events, cleaned up loads of puppy pee due to a panicky puppy, and had a visit from the fire dept. What was supposed to bring me peace of mind has totally disrupted my life. Apparently no one can disable my system for me remotely so I'm having my handyman do it, and because of predatory contract terms I'll be stuck with the remainder of the contract and paying more than I can afford for a service I can't use. The worst.

Even the ADT tech had a hard time fixing my camera! And they expected me to fix it through the "help page" and/or "videos" He had to use his 2 cell phones & mine while calling someone for assistance. Thank God hewas a very nice and patient young man!

ADT is a scam and ripoff. Their customer service people are trained to give customers the run-a-round and avoid telling clients about hidden charges and fees. Your bill will increase unless you keep calling for promotions which only knock off a few dollars. ANY alternative is better than ADT!

Our cameras frequently disconnect and you are only given a 90 warranty. After that you pay service calls and equipment or parts replacement or you fix your cameras yourself as instructed via phone calls. At 81 years old it is unsafe for anyone to have to climb a 12ft ladder to reset their cameras on a concrete driveway. There are no exceptions for their service fees. We occasionally set our alarm off accidentally and maybe twice in 18 months have received a call inquiring about the alarm. You cannot get out of your contract without paying the initial 36 month contract total in full even though you did not get a quality piece of equipment. Just dont!

I have finally switched out of ADT after 9 dreadful years of service. I don't know why I waited so long.
Probably because anytime I've called to cancel, there has been, at least, a 90-minute wait. Well, I finally did get through and terminated ADT. I am furious to learn that they have a 30 day termination notice policy. How they could have the nerve to ask be if I would reconsider tells me just how clueless they are.
All I can is I'm happy I'm done with them and I truly wouldn't recommend using them.
Ralph Cottiers

Had adt installed in our previous home. From the very beginning the system never worked correctly. Censors kept falling off Dora and windows. They sent a home repair kit but never a technician to fix the issue. Paid the high monthly payments on something we could not use. Contract makes canceling something you don't want to do. Finally took the system out and tossed it in a box. We sold our home and moved. Even after having the system for over a year we were hit with an almost $1000. 00 cancel fee. They would not budge on the price either. For the money there are a lot better and less costly systems on the market. Take it from me. The contract is there because the service isn't

I reside in Augusta, GA and I have an ADT Alarm system with cameras and monitoring included. Biggest mistake the cameras do not record events in real time as advertised. Customer service is not helpful at all. I am also being charged undisclosed fees so the monthly rate keeps increasing but the system performance is inadequate. I am very disappointed with this system

We purchased a house with an existing ADT security system. Called customer service for help to disable the chime. After following their instructions to unplug the main power unit and the battery, the alarm was still active, in addition, fire alarm started to go off. They were not willing to help however recommended to start a new service/new account. Basically they will trick you into opening an account vs helping to disable one silly chime sound. We ended up yanking out the keypads ourselves and cutting the main wire. Worst experience ever, slimy business model, lost customers for life.

I am familiar with alarm systems from my previous employment.

1. Mysteriously, one particular door alarm would alert anytime we were on a RV trip. Cost me $60 to have a tech tell me nothing was wrong and I am sure the Sheriff wasn't happy.

2. The system only alerts you that a sensor requires a battery or a new sensor only at 3:00 am. Never did I receive, beep, beep… during normal waking hours.

3. The straw that broke the camel's back was that a smoke detector kept alerting, at 3:00 am, that the battery was low after being replaced twice. ADT advised that they had to send a "Specialist" ($250) in about 2 weeks to replaced the flawed detector.

I just discontinued my account and ordered consumer reports pick of do it yourself systems.

Customer beware-ensure that you read everything that your salesman writes in the contract. I had ADT in my prior home and decided to get it in my new home. However, this new salesman was aggressive and added a 5 year agreement, overpriced equipment, and other fees that I did not notice until selling my house. The will charge 75% of the monitoring fees for the remainder of the contract to disconnect, even if you sell your house and don't have another house to transfer to. Essentially, you will pay for service despite not getting any service after you move from your house. How this is legal, I don't know. This company is predatory and will take advantage of you if you trust them and don't read the fine print in the contract. I highly suggest locating another security company for your needs.

If you like being transfer around and lied too, then you might like adt.

They are a bunch of jokers running the service departments. There are like 10 departments that don't know left from right

The sales department is full of liars and once you catch them lying, they disconnect on you.

Don't waste your time, money, energy..

They constantly try to charge more (or do charge you more) for services that are already included in your plan. It's a very gimicky bait and switch company. Has cost me many hours and dollars unnecessarily.

ADT exterior camera service is spotty at best. The cameras rarely work when you need them to. I really don't care about the bugs crawling around the camera, I want to see who's at my porch door, who's near my buildings, who's at the front door, who's coming up the driveway. Whenever I get an alarm that the cameras have detected movement and it's actually a person there, the camera feed doesn't work consistently. But they'll work if a bird is flying around the camera. Do not waste your money on such an inferior system

I signed a contract with ADT thinking it was a good deal since I was living outside the city. They were promptly when signing and getting the basic equipment at my place. After that I almost had a fire in the kitchen. My dogs were my alarm. ADT equipment did not even go off or did I get a call. It's been two years and I am stuck with this service until February 2022. Good way of guaranteeing they have money coming in. They never checked again to see if their equipment was working... they did a call maybe 6 months after the contract was sign and that was the end of feeling someone had my back in case of an emergency. I called to share my experience and I was scolded by their representative. Good luck to me for the rest of the contract. Donating Money to ADT.

BS installation, you would think they would install with professional installation. I had to take off of work 6 times because they couldn't install the alarms correctly nor could they fix the problem. I complained that this is unacceptable and wanted to stop the service but their answer over and over was you signed a 3 year contract. So I'm out 20 some hours of work to deal with these $#*! clowns,numerous dealings with the police and tickets. I still got numerous false alarms so I shut the alarm off. They don't care and I'm paying a monthly fee for nothing. Their installers suck,and are not trained properly. I would have been better off robbed than using ADT.

I have had countless issues with the adt app and the system itself. When you can find someone to fix it they're usually very helpful. However, it can take hours to get to the right place to help you. I'm exhausted from dealing with this company. You would expect more considering their prices.

Since the first time the seller person lied to me saying there was NO Contract! And then pummm! He made a 2 year contract only because I trust him instead Of reading the small letters in the signing sheet. They tell you one thing right in front of you and it turns out to be another when you sign. Also They kept charging me even Though I had already canceled 3 months ago and no matter how much you call to get a refund they lie to you saying a refund is in process. Worse company ever! I don't recommend any business with them.