I had to have ADT come out on 5 separate occassions to look at my system. The system would not record and the ring door stop working. After the 5th time, I wanted to cancel my service. (Seems easy enough. If your equipment is not working as promised iI should be able to cancel) They told me, i would need to pay $2,700 the cost of the equipment that did not work, to get out of my contract. Beware of this company and i will NEVER use their system. I have already had 5 members of my family and friends cancel their service.