ADT

Horrible company. They don't call you back to help like they should and let you get past the 1 month period for refund. Then you're locked in to owing them thousands of dollars. I wasted hours on the phone trying to get my system set up. Never using adt again

Every time you call ADT there is a nasty person on the line waiting to be an idiot. There fees keep going up and the service is horrible. They treat Veterans and minorities particularly bad. Run don't walk from this company as I plan to do soon as possible.

Once they install your system-good luck getting any type of assistance by phone. Wait times exceed 1 hour and they always find a way to BLAME YOU for the problem. Remotes are your responsibility and getting appointment costs $59 no matter what the reason is for visit to your home. 10 more months and I am dropping this crappy service.

As I'm sitting here writing this, I've been on hold for 57 minutes and 11 seconds. I'm being charged for services that I did not sign up for. Whenever I call someone, it just gets to run around to the next person.
Sales people, promise one thing, then deliver another. 58 minutes and 22 seconds ATT.

I received a rev call from ADT the women on the phone told me about a bill that I owed. The lady that I talked toeither shannon or Sharon was amazing. She had a southern accent and she was truly helpful funny and friendly. What an amazing person.

From Mrs.Dessert

This is by far the worst company I have ever dealt with in my entire life. The Tech people are incompetent. Nor to mention rude. They have no idea what they are doing. These people come to your house n sell u a dream of being safe and its all a lie...

I've been an ADT customer since 2020. During that time my doorbell and back yard cameras have rarely worked. Repeated calls to customer support to get the cameras back online has been a time consuming and frustrating experience. I've spent hours on hold, only to have the problem persist. Requests for onsite troubleshooting costs $169, with ADT telling me that network connectivity problems are beyond the scope of its support responsibilities.

ADT customer support is abysmal! Avoid this dinosaur like the antiquated relic it is.

ADT is horrible. They have the worst customer service and are way more expensive than other home security companies. Their system are complicated and you can't get anything fix without them charging you a lot of money. You can even cancel your service on line and you are always on hold waiting to speak with someone. I wish I could rate them a zero

The customer service representatives are absolutely terrible. They are unprofessional and incompetent. I've been a customer for 3 years and the two times that I've called for assistance I have waited on hold for almost an hour for the rep to be completely unhelpful, incompetent, rude and unprofessional. Both times my calls were miraculously ended without a returned call from ADT. Needless to say, my issue has not been resolved and I will need to spend additional time on hold in hopes to speak with someone who can actually assist. I am saddened I extended my contract but it was prior to having these experiences and disappointed I will have to continue with such an incompetent company until my contract is complete.

This company lied about their money back guarantee. They promised a deal with app access. It's been 2 months with no app access (they want to charge more) and two technicians have came. When I asked to speak to the manager to cancel she lied and said I only have one technician visit scheduled. When I offered to show proof of the emails and text she refused to look at it and said, "I am going by my system." She wanted to charge $700 to cancel. This is the most unprofessional company I've ever experienced in my life. Please take caution when joining ADT. They will scam you

I had their service {ADT) for over 7 years. And slowly but consistently it got worse. Ppl coming and not knowing how to fix my problem. But when I called to cancel? They called me real quick and Said now? They can fix it.I was livid. And asked why did I have to go thru all this? He had no answer. So I said no cancel me. And he asked again I said NO it's garbage. Cancel my account now! Well I had to call and literally wait 40 minutes to get someone that tells me their canceling me. But really? Didn't. I wouldn't use them if they were the only choice out there. The service went from good to absolute garbage in a few years.the only way to get their attention? Is to cancel! How ridiculous. Beware. Look at all the 1-Star reviews before considering these idiots. Good luck everyone.

If you have any issues with your system after the techs have installed it, ADT charges their customers $59 or more for a tech come out and visit. This goes for ANY issues-- changing battery, resetting your camera, fixing a sensor that was sloppily installed.
The only other option is for them to walk you through the steps to do it yourself. Which is not support in my opinion. So if you have any disability that would prevent you from reading text, using tools, glue, and/or getting on a step ladder, then you are out of luck. If you have a tech that comes out and does a sloppy job installing the sensors and system, you are out of luck. Last summer, I was on a step ladder drenched in sweat while a tech walked me through resetting the security camera. I would not recommend this system to anyone. This company should be ashamed of themselves for that.

I'm paying for a service that isn't even working correctly and after 4 technicians and MANY hours on the phone no result. Worst customer service and you can never talk yo anyone who doesn't read a script or can help you. Had to retain a lawyer. Of I could give a zero rating I would and they don't even deserve that. Negative 1000

I do not recommend them! They are trash! I've been trying for 3 days to cancel my service after not being a satisfied customer, the so called department I need to speak with will not return my phone calls… Do not use them. It's a scam. This is my first time leaving a bad review on anything in my adult life… Trust me!

I put in a work order for $600. While I was at work, the tech got my family member, who let him in, to install additional equipment. My bill was $1,400. Numerous calls, hours on the phone... only led to them threatening to charge me over $2,000 for a contract I didn't even sign. They also billed me for two addresses instead of one because they failed to transfer the service.

They're ‘new' wireless system I believe can be disabled, I was burgled on Saturday and they managed to get passed four sensors! How is that possible? One maybe but not four. ADT refuse to send an engineer to the property to check the system, they tell me the can do that remotely, yet they're unable to reset the system remotely… avoid this company as they simply don't care at their customers.

I was on hold tonight and just gave up in the end.

The worst security. They continue to bill after I cancelled for months of my control panel becoming inoperable. I was a customer for almost 20 years. Anything is better then ADT! I have attempted to cancel for months and now I've got Amex going after them.