ADT

I had ADT for 6 years. Earlier this year my living room camera stopped working. I called ADT, I was informed that I have to pay for some to come and fix the problem. I immediately wanted to cancel my subscription, I was told that I will have to continue paying till 11/24/23. So I continued to pay. On 9/25/23@ 455pm I called spoke to Jackie who informed me that I have to call on 11/24/23, that is when my contract expires. I called on Black Friday was informed that the billing office is closed. I called on the morning Monday spoke to Sofie, then supervisor and canceled my account. Today I received a bill for December. Santiago hung the phone on me. After requesting to speak to a supervisor. He tells me it's unnecessary for me to talk to a supervisor. Very RUDE CUSTOMER SERVICE. They don't listen but they want you to pay no questions asked. ADT please be careful. They will not protect your security. NOTHING BUT SCAMMERS! Buyer BEWARE!

They sell components. Your security "expert"? He's a salesman. ONLY a salesman. They don't make money following up on your concerns or problems with the system. Just say no to ADT.

Impressive expertise and customer service during system conversion and new installation from Jermone Hawk. This is my 3rd ADT Security System. Jermone is an outstanding reflection of ADT and is to be commended as such.

Customer service will talk to you like you are stupid and expect you to pay for equipment that doesn't work and will turn you into collections for not paying for their junk

On the phone for almost 2 hours spoke with six different people I kept getting transferred all I needed was an appointment because my smoke detector wasn't working and my panel this is a safety issue shame on Adt for such horrible customer service shame on the property brothers for supporting this Business and for falsifying the claim that they are here to help quickly and they care after all this they are going to charge me for a technician to come out because they changed their policy last year to add a fuel service charge I'm going to get a lawyer and start a class action suit against Adt at the property brothers For making false statements

Camera never works, I had to sign a contract for 3 years with them and my time is about up. I cannot wait to tell them I am done! My camera did not work since Halloween when I had to get a new router for my wifi. Because of this the Wifi password changed and my camera couldn't connect. They came to fix it and charged me a trip charge of $59 that no one mentioned at all and $139 for labor, to reset the camera pw! Apparently it is not possible to change your own pw yourself. Then mysteriously 3 days later the camera would not connect at all. Walked through customer service call to no avail, walked through a tech call to no avail and then they said they had to send someone out. I told them someone was just at my house and charged me almost $200 to reset a pw. They assured me there would be no charge for this second trip. And guess what, the tech came, fixed the camera and left. Looked at my credit card a few days later and there was another $59 trip charge. The equipment is crap, and they nickel and dime you for not much service as near as I can tell. I have read a lot of reviews and it seems ADT used to be decent 3-5 years ago but something has definitely changed! Save your money and go with Vivint for security and Ring for cameras, even Amazon sells some pretty decent cameras for less than $100.

I am so disgusted by this company. They are smart they have you go through a 3 party contract WATCH THAT! The company is called Defenders and they don't want to defend you they want to defend ADT! After our alarm went off in the middle of the night, we jump out of bed and one of ADT call center ladies called my husbands phone. You can clearly hear our alarm going off and we are panicked! The lady on the phone proceeds to argue with my husband that she can't tell where the alarm is triggered at. I grab my phone to pull up the app and see that it is our downstairs garage door. He proceeds to argue with her and she never once told us she would call the police. My husband gets so angry with her that he hangs up the phone. He gets dressed and proceeds to take matters into his own hands. When he opened our front door two police yelled at him. Now I have called ADT and Defenders about this for months and gotten NO WHERE! ADT tells you to call Defenders and Defenders tells you to call ADT! Trust me when I tell you these people don't care about customers concerns. I even asked if my husband would of gotten shot would that get us out of the contract... the reply was no... Even after reaching out to the owner and CEO of defenders I got nowhere! It is SAD that companies no longer care about customers...

Re: ADT customer service!
I signed the contract with ADT on November 29 with the intent to purchase a good service, a piece of mind of security for my family, not this: the tech threw the pad on my kitchen counter top and left it there. Never use it since, an agent from ADT called me yesterday and told me the service is there and use it?
ADT schedule a tech to come out and secure the display, twice I have to sit around and wait, no show no call. If the tech can not make the appointment, at least to have the courtesy to call me and let me know, so I don't have to waste my time. I am a working man, don't have time to sit around and wait.
I email ADT to cancel the contract, the reason because ADT didn't full fill the contract, not provide me the service, the security that I should have, and they charged me $99 deposit, $51.47 the first month for this so call "service".
ADT agent told me I have to pay penalty to cancel the contract?
Pay money monthly for nothing?
Is this the kind of contract I should have?

If I can leave -5 (minus) stars I will, I had a contract with them, then I sold my apartment and they told me to avoid the cancellation fee is better to go with Blue By ADT for my rental, that what I did, after calling ******* times to make sure everything is good and they confirmed it.
A year later I am receiving calls and mails from these companies that collect payments saying that I have a balance with ADT and I have to pay it if I don't want get in trouble!
I called a*******000 times giving them my client number with Blue By ADT, the date of activation of the new service but nothing, I am still receiving mails from asking for payment.
The worst company on this planet, the worst service and don't control with them!

Called to canceled my account and was blasted with numerous questions. I told the rep several times to "Please just cancel my account" but she kept speaking over my statements and even told me I was rude for not letting her talk. NEVER AGAIN will I use ADT

Camers don't work, windward break sensors bulky and break or fall off everytime we open windows
Customer service not responsive or show responsibility for their work

I hope a few people read this and heed my warning as I wish I would have read the reviews, horrible company and their cancelation policy is just WRONG in my book, I paid all this money for their overpriced equipment and now they want me to pay them over $2000 to cancel, what a scam!

I purchased3500 do Lars cameras the broke they made 2 appoimemts I left work earlier I lost money and time they never showed up I called again the lady must be a Hollywood academy award of acting and lies playing games about my husband passed away this B don't care at all second time ADT NEVER SHOWED UP! I spoke over 7 hours with different idiots who lie and asked for 2000$ in front can't wait to find another company! I recommend this place for my enemy

First I would like to say that I never written a poor review for a company. But, here it goes. We had an ADT security system installed 9 days ago, in July 2020. The first day after the installation the security system malfunctioned. ADT sent someone out the next day to correct the problem. A few days later I performed the weekly test of the system as recommended by ADT. In doing so I realized that the motion sensors were not working. I called in for service and was told someone would come to my home the next day between the hours of 11:00 am and 3:00 pm. The service tech never showed, never called to tell me he wasn't coming. So, I called ADT and was assured someone would be out the next day between the same hours. Again, no one showed up and no one called. This is the absolute worst customer service experience I have ever had. It amazes me that a company with such poor service survives in today's environment. If you ever have to call in for a service request be prepared to wait for up to 30 minutes to speak to a real person. Finally, when the tech came to install the system he told me that the total cost would be over $3,000. After I declined he made a few phone calls, the price dropped to just over $500. He then told me that the monthly monitoring service would be over $50. I again declined so he dropped the price to $27.99 per month. I feel sorry for those people who don't think they can negotiate ADT's pricing because they are paying a vastly inflated price.

If I could rate ADT as negative 100 stars I would. This is literally the worst company I have ever worked with. We have two houses with ADT alarms and on the two recent occasions (in the past 3 months) where we have had to get an engineer to come in as the alarm repeatedly kept ringing at 3am the response was appalling. It took them over 2 months to sort out the first occasion and we are still waiting for an engineer for the second occasion and it has already been over a week. You wait for hours on the phone to speak to someone who promises you someone will come and sort out the issue at a specific time. You wait inside all day and no one ever turns up. You call them and they say that the engineer cancelled (but they never bother to let you know). You book in again... they promise you the same again... no one turns up again. Only when you write in to complain do they give you a £30 voucher with M&S... what a total joke. I would NEVER recommend this company and as soon as we are in a position to change companies I will do so without hesitation. Anyone would be better than ADT.

The customer service is the worst I…
The customer service is the worst I have experienced. I have been a customer for many years, and they have never been about to sort anything out. It takes forever to speak to someone, and when you do, they are rude and unhelpful. My last and final (I am cancelling my account) problem was that I asked for an engineer to change the batteries, and I have been charged £268 for that call out. Joshua Green, who is the only helpful person, has informed me that the charge should not have been sent, but the company are still saying I have to pay it. I cancelled my account before and then reinstated it, and the batteries should have all been changed then. Still, they were not, and this was why Joshua Green has been helpful, but unfortunately, departments Dont speak to each other and nothing is happening. DO NOT USE ADT! They are a big name but you won't be looked after. Lots of other great companies out there that do the same alarms and better for less money m. I am currently looking into having my ADT alarm system removed and a new installation from a different company. It's got that bad that I feel this is my only option. They are and should be ashamed of how they treat their customers

Whatever you do…do not use ADT as security. They are a COMPLETE joke and they just scam you out of more and more money for a system that never works and always has issues. Yet they can send someone out to help for another $67 but the system will work for maybe a day and you'll have to send someone out again for another $67….on top of $69 a month for it. Not to mention we paid over $1700 at the day of installation and they never tell you that you have a 3 YEAR contract and if you try to cancel before 3 years youll owe them $900 more…they are a joke, they want more and more money. We've had issues with the system since day one…so now they lowered it to $48 a month that we have to pay for 3 dang years unless we decide to cancel it which will require $900 upfront. NEVER AGAIN! It took me DAYS to even get ahold of then to cancel too I wouldn't even give them one stars but you had to pick one.

I have been trying since yesterday (10 calls?) to cancel my service. The bill just keeps going up so we decided to go with a local company instead. You can't get a live person on the phone, in any dept. The recording offers to call you back within a certain time frame; when they didn't, I called yet again. Mid call, they call me and both lines get disconnected. Live person called me back today; she spoke very fast and I told her twice I couldn't understand her. She just disappeared...didn't hang up, just disappeared. Went online and got a bot; no, bot can't help me, I need a person. What seemed to be a person gets on. It's going well, then suddenly alert comes up saying something isn't authorized and chat screen is gone. Called again and waited for rep to answer instead of call back. While waiting, adt phones me. I answer and they can't hear me (?). If I had any doubt about canceling, I don't now. I don't k now what is going on over there...maybe they can use the rate increase to hire actual humans and improve their customer service. Twenty four hours and I still haven't been able to cancel service. Do better, adt.

Was told by ADT customer service that even though I cancelled my service after 7+ years I need to pay for another month because it takes THEM 30 days to take my billing away! They offered me a 25% discount, I AM NOT PAYING THEM for their inability to promptly cancel my service! I canceled 10 days before payment was due and unplugged my box per their instructions!
They turned my account over to a collection agency! I told them to stop calling me because I have no intention of paying. Filed a complaint with BBB.

My neighbor is using ADT camera for his criminal activity. Camera is pointed at my back door aprox 40ft away, ADT, police Dept, state police or sheriff department can't do a damn thing about it. Michigan has NO LAW pertaining to this. This person is a known thief of Mancelona, Mi. I personally know. NO moral values, he's trying to railroad me into moving.
ADT IS NOW ENJOYING THIS NEW EXPANSION OF THEIR BUSINESS. THIEVING BY PROXY.
NASTY PARASITE!
This don't include my front door, picture of camera is at top of corner post.