Just landed for a road scholar trip, in a strange city, running late and worried you'll miss your transfer shuttle?
Who ya gonna call?
Not Road Scholar! They place no importance on this important aspect of customer service. At least they didn't when I took my trip to Santa Fe. The "emergency" call center didn't know who was supposed to meet us at the airport-didn't have any names-didn't know if they were still there or when they were leaving.
Really? I think that is what technology is for. Unforgivable, Road scholar. You can do better.