Review of Acorn TV
100 reviews with 1 star
1 review
4 helpful votes
11/18/19
We are a huge fan of British television, going way back to the 70s and Monty Python, the Goonies, Fawlty Towers, the Two Ronnies, etc. So we were excited to see that we could view again some of these shows on Britbox and Acorn TV through Amazon Prime Video. We did the free week with Britbox and then subscribed for two months until we had exhausted all the episodes of all the shows we wanted to watch. Next, we did the free week with Acorn and have now subscribed for a month to watch Vera, Foyle's War, and others not available on Britbox. The two services are night and day. We use new Roku's to stream. We never had one issue with Britbox. We have daily issues with Acorn. Buffering, choking, restarting, and when you finally are able to get through an episode, the app freezes and doesn't return to the menu. Not only that, you have to exit back to the main Roku home menu (top right button) to recover the device. I had read numerous complaints about Acorn and their buggy app. The same thing happens on Firestick which I have a new one installed. I sent an email to Acorn customer service but got no response, not even an email saying they received my email and are working on it. Also, not all of the Foyle's War episodes have closed captioning/subtitles even though they are ALL marked as having such. I am hearing impaired and the thick British accents make it impossible to understand. When these air on PBS or are played from our library's DVDs, they all have subtitles. I feel we are being cheated of the money we are spending. We will not be renewing the subscription. Britbox has it down and does it correctly. Acorn is a fail!
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1 review
12 helpful votes
11/6/19
We have been subscribers to Acorn for several years and enjoyed the all-English menu. However, when our interest turned elsewhere we found that the Acorn does not provide a mechanism to terminate the subscription and does not respond to request for help. As a result we continue to pay the monthly fee for a service we do not watch with the only alternative for relief being cancellation of the credit card. So, if you are thinking about subscribing to Acorn my advice is to not do it as it is essentially an internet scam.
- Helpful? Yes 12
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1 review
10 helpful votes
8/29/19
I took the trial but cancelled day before final date but monthly fee was deducted from my account anyway. I even received a confirmation email of the cancellation. I emailed the confirmation to them as they requested (shouldn't they have it? They sent it to me). Now they have deducted ANOTHER month. I honestly didn't find that much I wanted to watch.
- Helpful? Yes 10
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1 review
2 helpful votes
8/11/19
I really wanted to enjoy Acorn's options but after paying for a year's subscription I find that everything I try to watch is interrupted by buffering--sometimes for so long that I give up and move on. I don't understand why I'm able to access Netflix and Amazon Prime without encountering this problem. Wish I'd saved my money and stayed away from Acorn.
My Account
Account Status
Membership Type
Standard
Membership Status
ACTIVE
Membership Term
ANNUAL
Next Billing Date
03/08/2020
Subscription
NaN
Amount to be charged
NaN Plus taxes, where applicable
Name
Ruth Tobin
E-Mail
*****@bellsouth.net
Join Date
08/06/2014
Free Shipping ID
*******015
My Account
Account Status
Membership Type
Standard
Membership Status
ACTIVE
Membership Term
ANNUAL
Next Billing Date
03/08/2020
Subscription
NaN
Amount to be charged
NaN Plus taxes, where applicable
Name
Ruth Tobin
*****@bellsouth.net
Join Date
08/06/2014
Free Shipping ID
*******015
- Helpful? Yes 2
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1 review
4 helpful votes
8/2/19
Useless ultra slow streaming and quality. No response from the help desk. Don't waste your time with it
- Helpful? Yes 4
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1 review
6 helpful votes
6/25/19
How can I watch Accorn on my Samsaung Smart TV.It doesnt seem to be available :(
so basically i cant watch it on a samsung smart tv
so basically i cant watch it on a samsung smart tv
- Helpful? Yes 6
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1 review
6 helpful votes
6/20/19
I have had Acorn tv since it began streaming and loved it for several years but in the last year it has become worthless. Their programming director should be fired as they add 1 new program a week usually with 1 or maybe 2 episodes only, most are documentaries about WW2 or travel. The few British series they have added this last few years are 20 plus years old and the worst series I have ever seen "all in good faith" was not watchable nor is "straight forward" the newest Swedish series this week. I am cancelling Acorn but keeping BRITBOX as their programming is much superior to Acorn. I would recommend switching to BritBox if you love British TV as I do. Debra D
- Helpful? Yes 6
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1 review
4 helpful votes
6/11/19
They worked fine at first, but they no longer continue through out the program with out constant spinning. I is such a disappointment and a waste of money. I am afraid I will have to cancel. They are nothing but a fraud.
It would be a wonderful variety of shows if they were actually available. I wish there was a way to contact them, but once you have made your purchase, they are hard to locate.
It would be a wonderful variety of shows if they were actually available. I wish there was a way to contact them, but once you have made your purchase, they are hard to locate.
- Helpful? Yes 4
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1 review
14 helpful votes
5/15/19
The streaming service over all is ok if you don't mind a very limited number of episodes per program. The biggest issue I had was with their customer service. I was billed twice last month for my subscription. After over 40 emails back and forth with Robert A., their customer service professional, and having him tell me I was only billed once even though I submitted images of my bank account which clearly showed 2 charges back to back, then him telling me to check my account for a refund. 10 days later I still have not gotten a refund. Robert A. then told me to go through my financial institution to get the refund. That would have cost me $50.00. Supposedly my issue was "escalated" to a higher authority twice, each time that authority told me I had only been billed once. This back and forth continued for, as I stated above, 40 plus emails over 10 days. The last email they sent was asking for the last 4 digits of my debit card. That was on May 13. I have heard nothing from them since. I have not received a refund for the double billing. I have canceled my subscription with them and told them I would be placing negative reviews wherever I can.
- Helpful? Yes 14
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1 review
9 helpful votes
4/25/19
I don't know what's worse--a rude person on the other end of a phone or email or no person at all. I've sent numerous email messages; no response. I have no other choice that to stop payment via my bank, unless someone comes up with a better idea.
- Helpful? Yes 9
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5 reviews
16 helpful votes
4/21/19
I've been a loyal fan of Acorn since they launched. I was happy to pay $4.99/mo as this is my TV of choice. They have a great selection of BBC and world shows.
What infuriated me was that I had been paying $4.99 a month when I received an email from Roku stating PayPal had denied my payment and they my service might be interrupted with Acorn TV. I called PayPal and they report Acorn never trying to make a draft for the current month.
I logged on and discovered they had raised their prices $1.00/month to $5.99/month, same as Britbox. What a crappy way to reward loyal customers -- don't inform them there is a pay hike coming but just cancel their service and make them renew at the higher price.
I'm switching to Britbox for sheer principles of nothing more. To bad because I like Acorn better and used to sing their praises to anyone who asked. No more.
I hope Acorn drops from the tree due to poor customer service and deceptive practices with pricing.
What infuriated me was that I had been paying $4.99 a month when I received an email from Roku stating PayPal had denied my payment and they my service might be interrupted with Acorn TV. I called PayPal and they report Acorn never trying to make a draft for the current month.
I logged on and discovered they had raised their prices $1.00/month to $5.99/month, same as Britbox. What a crappy way to reward loyal customers -- don't inform them there is a pay hike coming but just cancel their service and make them renew at the higher price.
I'm switching to Britbox for sheer principles of nothing more. To bad because I like Acorn better and used to sing their praises to anyone who asked. No more.
I hope Acorn drops from the tree due to poor customer service and deceptive practices with pricing.
- Helpful? Yes 12
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1 review
17 helpful votes
3/22/19
Be very weary touching the button that says free trial because you are then locked in for $6 us a month and it almost needs a Philadelphia lawyer to get them to stop charging you that.
I fell into that syndrome and because they do not give a cancellation number the credit card company will not go after them for the funds
I fell into that syndrome and because they do not give a cancellation number the credit card company will not go after them for the funds
- Helpful? Yes 17
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1 review
8 helpful votes
3/15/19
After 2 months where everything worked fine, the service stopped working. Sent 5 emails. No response. Googled phone number and spoke to a company totally unrelated and he said they had been getting countless calls for Acorn TV and they had absolutely nothing to do with Acorn TV. Had to contact credit card company to cease payments. Customer service: non-existent. Stay away.
- Helpful? Yes 8
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1 review
12 helpful votes
3/1/19
I signed up for a trial period through Amazon. I cancelled October 20, 2018. They continue to charge my credit card each month for $4.99. Amazon says they have no record of the charges. My credit card company is now involved. Still no resolution. I would advise anyone who is thinking of signing up. Don't! This is a ripoff.
- Helpful? Yes 12
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1 review
8 helpful votes
2/15/19
Acorn tv does not have the option to stream in SD, it uses 3gb per HOUR. No option to change it. If your internet has a cap on usage amount DON'T subscribe. If you have questions about anything, you have to email them and wait for a reply.
- Helpful? Yes 8
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1 review
4 helpful votes
1/25/19
I purchased mainly to watch new series Agatha Raisin...but even Series One not available. Give it a few months but expire my card if refund is nor available. Mostly old hat shows.
- Helpful? Yes 4
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1 review
11 helpful votes
11/29/18
If you sign up, DO NOT pay them annually. Their App no longer works with Samsung and I only received a refund upon noticing I had not received one and contacting them to ask about it. 2 months after cancellation, I have received a refund.
- Helpful? Yes 11
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6 reviews
22 helpful votes
11/20/18
I have been lied to so many times today that I have lost track. This used to be my favorite. Something happened in July. The app ceased to work with Apple. The company lied and said they just learned about it. I was told this TODAY, in NOVEMBER. The app store reviews back me up. They don't answer their emails. NONE OF THE ONLINE NUMBERS WORK. Everything connects to Totes, who are the US company. AGAIN, NONE OF THE PHONE NUMBERS WORK. I finally got a Totes employee who told me to call *******466. You will not find this number connected to this company. Sometimes employees will lie and say it is a wrong number. Sometimes it will just not connect. Keep calling. Eventually it will work. They will say this is a recent problem that they just learned about TODAY. LIE. They will tell you you must cancel thru Apple. LIE. Something has gone very wrong at this company. RUN AWAY.
- Helpful? Yes 10
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1 review
9 helpful votes
11/20/18
I don't understand why this company cannot solve the problems in its app which have garnered Acorn TV uniformly terrible reviews in the online reviewer community. I am constantly calling Customer Service (human being -- 888/370-2597). In contrast, I have NEVER had to call Netflix Customer Service.
It appears that no one at Acorn TV is monitoring online comments. Perhaps they simply don't care that their company is becoming a laughingstock.
It appears that no one at Acorn TV is monitoring online comments. Perhaps they simply don't care that their company is becoming a laughingstock.
- Helpful? Yes 9
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1 review
11 helpful votes
11/12/18
I have enjoyed programs on Acorn TV--I'm a great fan of British TV. After about a month I have gone through most of the programs that I wanted to see. I assumed that new programs would be forthcoming. NONE HAVE. I have tried to communicate with Acorn for about two weeks: getting the royal run around. I suggest trying Acorn until you have seen what you want and then going to other British sites like BritBox.
- Helpful? Yes 11
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1 review
10 helpful votes
10/29/18
I signed up for the free trial demo for the week. 2 days before it was up, I sent written notice. These A**holes still charged me and no matter how often I ask for a refund, they give some f-ing excuse like I need to deal with I-tunes which I don't even have or belong to. Don't sign on to these A**holes. Nothing but a bunch of crooks probably based in Nigeria or other country known for ripping people off.
- Helpful? Yes 10
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1 review
10 helpful votes
10/8/18
Acorn TV was my go-to for watching British TV. Watch for years using a Amazon Firestick. Now it just crashes out of the app. Speed test shows more than adequate bandwidth. Firestick attached via Cat5e to switch. The ability to use Apple devices to Chromecast is gone as the Chromecast icon in the app is no longer present. Trouble tickets appeared to be automated with no one doing anything. Something bad is going on with Acorn TV.
- Helpful? Yes 10
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1 review
7 helpful votes
9/30/18
The programming is great - if I could watch an entire episode without it freezing in the frame and restarting. Continual issue. And you have to find the program each tome and find where you left off. Ridiculous waste of time. And good luck getting any customer service whatsoever. Canceling my subscription, which is a shame because I like the shows... well, I did until it got to where I can only watch about ten minutes max at a time before it resets itself- and then back to finding the episode I was watching. Don't bother. Horrible service
- Helpful? Yes 7
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1 review
9 helpful votes
8/22/18
once you do the trial, they make it nearly impossible to remove it.
and the billing seems very stealthy so you don't really see it easily.
the content isn't even that good.
Don't fall for the free preview
and the billing seems very stealthy so you don't really see it easily.
the content isn't even that good.
Don't fall for the free preview
- Helpful? Yes 9
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1 review
2 helpful votes
8/13/18
Could only watch about 5 minutes of new show Murder Investigation Team because filming technique of ?handheld? camera to jerky giving me nausea and a headache.
- Helpful? Yes 2
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Customer Questions & Answers
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The best way to get Acorn is to subscribe through Amazon Prime, if you have that. Streaming is immeasurably better and you don't have to deal with Acorn's dishonest business practices.
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I don't think they want you to contact them. I've tried by phone and email and get nothing but unreturned calls. As for email, forget about getting any help there. They never answer them. The phone number I have found on their website is 888-870-8047, but I have never been able to reach an agent. I have only been able to leave messages which I don't think they listen to. Sorry I don't have something more positive to say.
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I can't answer re the prime way. I had free prime for a short time and when I checked out their acorntv service I saw that in addition to the monthly payment there are certain series that charge extra for episodes. That is the main reason I don't have prime, all the extra charges. I have acorn on my roku, don't really have streaming issues with that. Sometimes the cc when going back to a paused episode. Only issue is their idiotic new format. But learned to deal. Basically, I recommend roku, not prime.
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A truly worthless service! Unless you have a recently made Smart Samsung TV - the app is not in the Samsung Apps!!! So, unless you want to spend $2,000 on a new Smart Samsung TV - just to get Acorn TV...forget about it!!! There really is not good way to watch British television shows. Period.
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This will be your experience with Acorn for at least half the time you try to use it. They will not help you in any way, or respond to you except with automated forms. Get out now before they overcharge you. This problem does not occur if you sign up for Acorn as an Amazon Prime video Add-on.
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There's a way to contact support through the Apple app store. If you can, and haven't already, download the app and use it to put in a support request. I think they might be more likely to respond because they don't want trouble with Apple; if they ignore Apple customers, they risk having their app pulled from the app store. It's worth a shot. If your Acorn password is fixed in one place, it should work wherever you log in from.
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About Acorn TV (from the business)
Description
Acorn TV is a subscription streaming service offering the best British TV on-demand, commercial free. Shows include favorites like Poirot, Marple, Midsomer Murders, Vera, Foyle's War, Doc Martin, Jack Irish, Agatha Raisin, The Level, and many more. Fre...
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