Acorn TV

Like many other reviewers, I have had terrible service from Acorn. They continued to bill my credit card for five months after I cancelled. I have had no responses from their customer service department, except one email that said "we hope your issue has been resolved". WHAT? I have all the documentation and hopefully will be able to get the charges reversed through my bank.

I am scratching my head wondering if the company is deliberately fraudulent, or if they just have really bad administrative systems. Considering that the mistakes are always in their favour, I sadly have to conclude that it's the former. I wish I had checked out reviews before subscribing.

I previously wrote a 1-star review of Acorn TV and would like to comment. I mentioned before that I enjoyed watching the series/movies that Acorn has to offer, but the service and streaming were a big minus. I subscribed for a year but could no longer view anything after 3 months. Customer service didn't respond. I have since subscribed to the Acorn TV Channel through Amazon Prime Video and am pleased to say there are no service issues. I would not recommend subscribing to Acorn directly. Acorn has a lot of series/movies worth watching. I plan to switch to another channel, like PBS, at some point. Switching channels back and forth offers plenty of viewing enjoyment. Acorn is now one of my favorite channels, as long as the subscription is through Prime Video. Oh, and eventually Acorn did issue me a full refund.

Watching tv should relaxing, but it is NOT with Acorn. Besides it being unreliable, causing you to repeatedly search for and restart series episodes multiple times before it continues, they advertise programming that is not actually available. Good luck getting a refund!

I have been trying to ditch Acorn for 2 years now, they keep sending irrelevant form emails back in light of an explanation and pulling out another years subscription out of my bank and there is nothing I can do about it short of shutting down my bank account! Acorn sent me an email in January this year to say that they have cancelled my subscription but still they keep hauling the money out! I am beyond angry! Do not, I repeat, do not give these clowns your account number, you will live to regret it! PS,, my real rating of this business is minus 5!

We tried over several days to use a gift certificate for Acorn. The links they gave us were looped so we always came back to the same page. It seems they wanted our credit card info before letting us use the gift certificate. We never did manage to get our connection. Don't bother trying it...we cancelled it all. I would like to give it less than one star.

I was given a gift subscription through AcornTV this past fall. My smart TV can not access the service.

After several months of communications with Acorn customer service, I still do not have access and have been denied a refund. I was told to access it from my cell phone or a computer.

Meanwhile, I tried a seven day trial subscription on my TV through Amazon Prime and had no problem gaining access. Still, there is no way to transfer this gift through Amazon and Acorn says to sit on this though the billing cycle. It was a year pre-paid.

Any suggestions on how to get AcornTV to stand behind their service?

We cancelled our subscription on Nov 11 and got a confirmation.
On Dec. 1st they charged our credit card.
So far I have made 3 requests to have the erroneous charge reversed - NO RESPONSE.
If not resolved by Dec 8, I will dispute the charge as fraudulent.

I have an email from Acorn confirming my cancellation, but unbeknownst to me, Acorn started my account up again, and over years took hundreds of dollars from my account. When I threatened to call the police, someone contacted me and agreed I should get the money back, but it never happened.

The billing service that is used by acorn TV is obviously a scam billing service. You may have to go to your bank and change your debit card account. They even are used to people flooding The zone with requests and they won't get back to you. They'll just ask you why you want to cancel. Right now I'm looking for the president of acorn TV and I'm going to start emailing his office.

If you get on at all, the videos stream through in seconds. Totally impossible to watch. Constantly does beyond video you want to watch to the next in the series with no way to go to the one you want. Doesn't matter though since plays in a couple of seconds instead of the 90 minute episode length. Then it says can't play videos because there are too many people using account, when there is only one person using one device.

We received an amex offer to see acorn, amex would reimburse $3 a month for so many months then would be $6,99 i believe, my wife and i are seniors, i got acorn for her, when my wife was asked to login she thought service was discontinued, we didnt look at our amex bills, we just paid them, turned out we were billed for 3 or 4 months, when i asked customer service for a credit, lady said waited too long, we have apple tv and paramount courtesy of tmobile, different level of customer satisfaction

Manhunt also was good, but got too "R" for us sometimes, but we watched to the end. George Gently was good. We watched Madam Blanc which was cute until the woke sexuality indoctrination Episode 4, then we shut it off. Similar with Larkins which was ok at first, until I realized that it glorified a criminal family who didn't pay taxes, and used their daughter sexually to corrupt male tax collectors. More woke, society-destroying garbage. Heartguy, we didn't bother as it's about a egomaniacal doctor's drug and sex life. We're shutting down tv more every day since there are few morally decent and creative writers. Just vulgarity and easily dicerned "plots" throughout all tv broadcasting today. It's basically syonymous with the moral corruption of society. Need to get back to God and decency.

My husband bought me a year's subscription a week ago- Thank you for your Acorn TV Gift Membership purchase on November 29,2022. You'll receive an email shortly with more details on how to deliver your gift(s).---NEVER RECEIVED THAT EMAIL & THE COMPANY IS UNRESPONSIVE.

Received a year's subscription to Acorn as a gift. It worked great for the first month. Shows we watched were excellent. Second month Acorn stopped loading on our PC to stream to the TV. Emailed Acorn support, they sent instructions that we followed. After those scripted responses failed, they continued sending the same instructions even though we told them nothing they suggested were working.

Since we cannot view anything anymore, we were going to cancel, but found "no refunds allowed". So, we're stuck with having a loved one waste their money on a subscription we can't use.

Reading other reviews, we're afraid that even when we cancel near the end of the year, Acorn will still automatically charge for another year of non-service.

We have absolutely no problems streaming other videos or streaming services. After being really happy with the quality of programming and quality streaming at the beginning; now my advice, steer clear of this rip-off.

Thank You

Several shows have horrible quality picture. Customer service is non-existent. I contacted them several times with programming questions and after many weeks got an email stating that hopefully my problem was resolved by then, and if not, to open another ticket! They charge me different amounts each month. I was finally able to get them on Facebook Messenger but they refused to answer my question about being charged inaccurate amounts. Cancelling my subscription. Too much good competition from which to choose.

These people have been charging my mother twice for service (which she assumed cancelled at the end of the year). They had absolutely no interest in help[ing her despite it being an obvious mistake. They are rubbish.