Acorn TVReviews 259

If you get on at all, the videos stream through in seconds. Totally impossible to watch. Constantly does beyond video you want to watch to the next in the series with no way to go to the one you want. Doesn't matter though since plays in a couple of seconds instead of the 90 minute episode length. Then it says can't play videos because there are too many people using account, when there is only one person using one device.

CAUTION: very sketchy company.
I signed up in November in response to an ad that said 1 week free trial then $5.99 per month. I signed up watched a show then cancelled later that day.
Last week I checked my credit card statement and found out after a week they charged my credit card $74.82.
I tried 3 times to contact them using the "contact us" option on their website. I heard nothing. I don't think it is functional. Yesterday I used the chat option. After an hour or so of chatting there was no result. The agent,Jesus, said there was nothing he could do. He said he could offer me a 40% discount but he could not give a refund. I asked if he could transfer me to someone who could. He said he would refer it to billing and the would email me. Today I got two emails from billing. One said they were sorry to lose me and my subscription was canceled. The next email said there are no refunds. Their contention is I signed up for a monthly subscription and the. Also signed up for an annual subscription. When I pointed out that no one would do that Jesus said maybe I "accidentally " subscribed. Still no refund.

Please be very careful if you do business with this company.

I have an email from Acorn confirming my cancellation, but unbeknownst to me, Acorn started my account up again, and over years took hundreds of dollars from my account. When I threatened to call the police, someone contacted me and agreed I should get the money back, but it never happened.

I have been trying to ditch Acorn for 2 years now, they keep sending irrelevant form emails back in light of an explanation and pulling out another years subscription out of my bank and there is nothing I can do about it short of shutting down my bank account! Acorn sent me an email in January this year to say that they have cancelled my subscription but still they keep hauling the money out! I am beyond angry! Do not, I repeat, do not give these clowns your account number, you will live to regret it! PS,, my real rating of this business is minus 5!

Diabolic and shambolic service who fleece customers it lets customers down without a support mechanism not to its credit

My wife and I are retired and I am disabled. We enjoy a lot of British shows so we signed up for a "free" trial week of Acorn TV. We discovered that the app barely functions. An hour to download a show, multiple times attempting to start watching while it glitched out, shows blinking off in the middle and being unable to start them again.

We also discovered Acorn didn't have much content that we cared to watch or that we didn't have access to a different way.

So we canceled our Acorn the day before it was set to renew (for what they said would result in a charge of $7.99 per month.) We took a screenshot of the confirmation stating it would not renew and we would not be charged.

We also received two emails from Acorn stating our subscription was canceled, would not renew and we would not be charged.

The following day (the renewal date) Acorn took not just the $7.99 for the first month out of our bank account, but rather over $75 for an entire year!

I immediately called Acorn's customer service and was told their system showed we had NOT canceled even though we had multiple email confirmations FROM ACORN TV stating we had canceled.

They assured us they would cancel it right then and escalate a ticket to their business department for a refund, which they told us would be refunded that day. They also said we'd get an email confirming the refund.

You guessed it-- no email and no refund.

As far as we're concerned they are thieves and liars.

We tried over several days to use a gift certificate for Acorn. The links they gave us were looped so we always came back to the same page. It seems they wanted our credit card info before letting us use the gift certificate. We never did manage to get our connection. Don't bother trying it...we cancelled it all. I would like to give it less than one star.

The billing service that is used by acorn TV is obviously a scam billing service. You may have to go to your bank and change your debit card account. They even are used to people flooding The zone with requests and they won't get back to you. They'll just ask you why you want to cancel. Right now I'm looking for the president of acorn TV and I'm going to start emailing his office.

Manhunt also was good, but got too "R" for us sometimes, but we watched to the end. George Gently was good. We watched Madam Blanc which was cute until the woke sexuality indoctrination Episode 4, then we shut it off. Similar with Larkins which was ok at first, until I realized that it glorified a criminal family who didn't pay taxes, and used their daughter sexually to corrupt male tax collectors. More woke, society-destroying garbage. Heartguy, we didn't bother as it's about a egomaniacal doctor's drug and sex life. We're shutting down tv more every day since there are few morally decent and creative writers. Just vulgarity and easily dicerned "plots" throughout all tv broadcasting today. It's basically syonymous with the moral corruption of society. Need to get back to God and decency.

Too bad a lot of great shows but constant streaming problems. Constant buffering, all of sudden kicks me out of my account and tells me too many people watching on this account. No one else is watching. If you want to watch a program you have already watched to the end it is almost impossible. Contacting Customer service is a waste of time initial response is they received your message and will get right back to you. They never do.

Like many other reviewers, I have had terrible service from Acorn. They continued to bill my credit card for five months after I cancelled. I have had no responses from their customer service department, except one email that said "we hope your issue has been resolved". WHAT? I have all the documentation and hopefully will be able to get the charges reversed through my bank.

I am scratching my head wondering if the company is deliberately fraudulent, or if they just have really bad administrative systems. Considering that the mistakes are always in their favour, I sadly have to conclude that it's the former. I wish I had checked out reviews before subscribing.

I previously wrote a 1-star review of Acorn TV and would like to comment. I mentioned before that I enjoyed watching the series/movies that Acorn has to offer, but the service and streaming were a big minus. I subscribed for a year but could no longer view anything after 3 months. Customer service didn't respond. I have since subscribed to the Acorn TV Channel through Amazon Prime Video and am pleased to say there are no service issues. I would not recommend subscribing to Acorn directly. Acorn has a lot of series/movies worth watching. I plan to switch to another channel, like PBS, at some point. Switching channels back and forth offers plenty of viewing enjoyment. Acorn is now one of my favorite channels, as long as the subscription is through Prime Video. Oh, and eventually Acorn did issue me a full refund.

We received an amex offer to see acorn, amex would reimburse $3 a month for so many months then would be $6,99 i believe, my wife and i are seniors, i got acorn for her, when my wife was asked to login she thought service was discontinued, we didnt look at our amex bills, we just paid them, turned out we were billed for 3 or 4 months, when i asked customer service for a credit, lady said waited too long, we have apple tv and paramount courtesy of tmobile, different level of customer satisfaction

I was given a gift subscription through AcornTV this past fall. My smart TV can not access the service.

After several months of communications with Acorn customer service, I still do not have access and have been denied a refund. I was told to access it from my cell phone or a computer.

Meanwhile, I tried a seven day trial subscription on my TV through Amazon Prime and had no problem gaining access. Still, there is no way to transfer this gift through Amazon and Acorn says to sit on this though the billing cycle. It was a year pre-paid.

Any suggestions on how to get AcornTV to stand behind their service?

My husband bought me a year's subscription a week ago- Thank you for your Acorn TV Gift Membership purchase on November 29,2022. You'll receive an email shortly with more details on how to deliver your gift(s).---NEVER RECEIVED THAT EMAIL & THE COMPANY IS UNRESPONSIVE.

We cancelled our subscription on Nov 11 and got a confirmation.
On Dec. 1st they charged our credit card.
So far I have made 3 requests to have the erroneous charge reversed - NO RESPONSE.
If not resolved by Dec 8, I will dispute the charge as fraudulent.

Watching tv should relaxing, but it is NOT with Acorn. Besides it being unreliable, causing you to repeatedly search for and restart series episodes multiple times before it continues, they advertise programming that is not actually available. Good luck getting a refund!