100 reviews with 1 star
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- Helpful? Yes 12
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- Helpful? Yes 10
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My Account
Account Status
Membership Type
Standard
Membership Status
ACTIVE
Membership Term
ANNUAL
Next Billing Date
03/08/2020
Subscription
NaN
Amount to be charged
NaN Plus taxes, where applicable
Name
Ruth Tobin
*****@bellsouth.net
Join Date
08/06/2014
Free Shipping ID
*******015
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so basically i cant watch it on a samsung smart tv
- Helpful? Yes 6
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- Helpful? Yes 6
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It would be a wonderful variety of shows if they were actually available. I wish there was a way to contact them, but once you have made your purchase, they are hard to locate.
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- Helpful? Yes 14
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What infuriated me was that I had been paying $4.99 a month when I received an email from Roku stating PayPal had denied my payment and they my service might be interrupted with Acorn TV. I called PayPal and they report Acorn never trying to make a draft for the current month.
I logged on and discovered they had raised their prices $1.00/month to $5.99/month, same as Britbox. What a crappy way to reward loyal customers -- don't inform them there is a pay hike coming but just cancel their service and make them renew at the higher price.
I'm switching to Britbox for sheer principles of nothing more. To bad because I like Acorn better and used to sing their praises to anyone who asked. No more.
I hope Acorn drops from the tree due to poor customer service and deceptive practices with pricing.
- Helpful? Yes 12
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I fell into that syndrome and because they do not give a cancellation number the credit card company will not go after them for the funds
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- Helpful? Yes 8
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- Helpful? Yes 12
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- Helpful? Yes 8
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- Helpful? Yes 4
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- Helpful? Yes 11
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- Helpful? Yes 10
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It appears that no one at Acorn TV is monitoring online comments. Perhaps they simply don't care that their company is becoming a laughingstock.
- Helpful? Yes 9
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- Helpful? Yes 11
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- Helpful? Yes 10
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- Helpful? Yes 10
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and the billing seems very stealthy so you don't really see it easily.
the content isn't even that good.
Don't fall for the free preview
- Helpful? Yes 9
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Customer Questions & Answers
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The best way to get Acorn is to subscribe through Amazon Prime, if you have that. Streaming is immeasurably better and you don't have to deal with Acorn's dishonest business practices.
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I don't think they want you to contact them. I've tried by phone and email and get nothing but unreturned calls. As for email, forget about getting any help there. They never answer them. The phone number I have found on their website is 888-870-8047, but I have never been able to reach an agent. I have only been able to leave messages which I don't think they listen to. Sorry I don't have something more positive to say.
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I can't answer re the prime way. I had free prime for a short time and when I checked out their acorntv service I saw that in addition to the monthly payment there are certain series that charge extra for episodes. That is the main reason I don't have prime, all the extra charges. I have acorn on my roku, don't really have streaming issues with that. Sometimes the cc when going back to a paused episode. Only issue is their idiotic new format. But learned to deal. Basically, I recommend roku, not prime.
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A truly worthless service! Unless you have a recently made Smart Samsung TV - the app is not in the Samsung Apps!!! So, unless you want to spend $2,000 on a new Smart Samsung TV - just to get Acorn TV...forget about it!!! There really is not good way to watch British television shows. Period.
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This will be your experience with Acorn for at least half the time you try to use it. They will not help you in any way, or respond to you except with automated forms. Get out now before they overcharge you. This problem does not occur if you sign up for Acorn as an Amazon Prime video Add-on.
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There's a way to contact support through the Apple app store. If you can, and haven't already, download the app and use it to put in a support request. I think they might be more likely to respond because they don't want trouble with Apple; if they ignore Apple customers, they risk having their app pulled from the app store. It's worth a shot. If your Acorn password is fixed in one place, it should work wherever you log in from.
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About Acorn TV (from the business)

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