Acorn TV Reviews - 197 Reviews of Acorn.tv

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How would you rate Acorn TV?

Top Positive Review

“Had no problems, decent shows”

Todd D.

1/20/20

I had signed on to Acorn TV for a month or two several times over the last few years. Never had a problem canceling when I wanted to switch to something else. They have some good shows that can keep you entertained for a while (Murdoch Mysteries, Midsummer Murders, Foyle's War, George Gently etc.)

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Top Critical Review

“Poor quality viewing and customer service”

V H.

5/14/20

Several shows have horrible quality picture. Customer service is non-existent. I contacted them several times with programming questions and after many weeks got an email stating that hopefully my problem was resolved by then, and if not, to open another ticket!! They charge me different amounts each month. I was finally able to get them on Facebook Messenger but they refused to answer my question about being charged inaccurate amounts. Cancelling my subscription. Too much good competition from which to choose.

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Reviews (197)

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customer service (48) credit card (17) apple tv (7) 2 months (5) british tv (9) tech support (7) email (47) amazon prime (5) samsung smart tv (4) good luck (4) 10 days (3) year subscription (3)

V H.

1 review

2 helpful votes

“Poor quality viewing and customer service”

May 14th, 2020

Helpful (2)

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Daniela A.

5 reviews

19 helpful votes

“Too many technical issues”

January 19th, 2020

Missing episodes (Episode 1 not available at this time, why don't you watch Episode 2 and figure it out on your own). CC constantly messed up, displaying CC from previous episodes. Customer service sends automatic emails every 48 hours asking the customer if their problem was solved without actually checking that it was, therefore using us, the paying customers, as free testing engines.

Helpful (7)

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S P.

1 review

2 helpful votes

“Lousy content and worse customer service”

July 27th, 2020

Was looking forward to a year of streaming British TV content and signed up. After browsing it found there is not enough to warrant a year subscription and sent an email requesting a refund.
It's now been 8 days and 5 emails with no response other than 'we see you've sent an email previously and are combining the tickets'.
Also note there is no phone number contact for customer service.

Helpful (2)

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Lynette H.

1 review

5 helpful votes

“Stole my money”

January 3rd, 2020

Cancelled a week before the renewal date.. crap content and can't be bothered.
Bought through Google play.
They tried to get me a refund.. apparently despite my cancellation.. which Google play logged.. acorn stole money from me
Now I have to access their help.. acorn doesn't help. They say they open a ticket then next day say rate their help in resolving my issue!!!
Eyeroll.
Do not get this app

Helpful (5)

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Susan H.

1 review

8 helpful votes

“Bait and Switch”

April 11th, 2020

Acorn offers an impressive selection of British tv series but only the current season is included in your subscription. Earlier seasons are available only through iTunes at $2.99 an episode or $14.99 per season, as we discovered in the series "Vera". The same proved to be true for other offerings. Decided to cancel after first viewing session and truly disappointed that iTunes is in on the deal. Now hoping the cancellation will actually go through without continued billing to my credit card, as has apparently happened with many other disappointed customers.

Helpful (8)

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Godfrey S.

2 reviews

2 helpful votes

“The worst”

July 28th, 2020

Warning - do not expose children to this horrific channel. It is horrifically violent and every second movie concerns a death. For example a movie starts quite peacefully, and within 5 minutes, a father is shot to death in front of his son on beach. There are also commercials. Let's run these people out of town.

Helpful (1)

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John W.

1 review

2 helpful votes

“Poor customer support!!!”

July 10th, 2020

I've been trying to reach Acorn TV support for over a week to do a simple subscription automated billing change and though offering repeated requests through their online "support" no response.

Because of it, I'm thinking of changing to Britbox to get a company that actually cares about having customers.

Helpful (2)

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Ron H.

1 review

1 helpful vote

“Quitting Acorn is frustrating and expensive”

August 2nd, 2020

I tried to quit Acorn starting in February and finally got some success in July. Even though we did not watch any shows during that time they 'agreed' to a refund and sent two months' worth but had already charged us again on June 29 in spite of my various emails and calls so in effect we got one refund. Acorn needs to get their people on the ball to respond quickly and effectively to customers' issues. This has soured our relationship with the company and though we enjoyed the site at the beginning we quickly ran out of good shows to watch. There are so many streaming sites to choose from — we won't be back.

Helpful (1)

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Rosie A.

1 review

1 helpful vote

“Terrible customer service”

August 2nd, 2020

I purchased a year's subscription to Acorn in March 2020 directly from Acorn--big mistake. They are very difficult to reach. First of all, the year's
subscription was a mistake because most of the programming isn't that good. But on 7/1 my access stopped and my message says I have to subscribe in order to see programming. I've sent 2 emails, both times I just got a we'll get back with you email. No other way to contact them. Had I gone thru Amazon, Amazon CS said they would have dealt with the problem on the phone. There's no way that I've found to just go into my account and input my password to get it going again.

8/3 I just got an email asking me to let them know if the problem has resolved itself! Now I have to wait again!

Helpful (1)

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Ralph C.

1 review

2 helpful votes

“A LOT to be desired”

June 11th, 2020

This is an App that has been used in the USA and it shows. Around 70% of the programmes I chose to watch informed me that they were only available in the US thus wasting my time. When I queried this with Customer Support, I got neither acknowledgement nor an answer. I discontinued my trial and would advise others to do the same.

Helpful (2)

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Jennifer H.

1 review

1 helpful vote

“Rip off and a scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

June 12th, 2020

l believe that this app is a con and is a cheap copy of the real shows. Maybe from Asia like the fake copies of DVDs. Shocking blurred pictures and stops and starts all the time. lt even caused my Netflix and Stan not to play!!!!!!! Do not connect this piece of trash!

Helpful (1)

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Joe D.

3 reviews

9 helpful votes

“Don't Give Them Your Bank Account Informaqtion”

January 19th, 2020

Three months after canceling this service, (they require you to insure they did it after receiving and confirming your email to cancel), they are again charging my bank account for the service I don't have. This is after they confirmed they canceled my account three months ago. Unless they offer you an option like Paypal don't give them your bank account info or you will be sorry. Then again just don't get IT since I cancelled it because except for a handful of exceptions everything is just very old repeats.

Helpful (9)

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Tess H.

1 review

3 helpful votes

“Fraud- Save Yourself The Headache of Disputing Bogus Charges”

May 13th, 2020

The site has now charged my credit card three months in a row. However, when I log in, I am told my account has expired and I must purchase a membership. After repeated attempts to resolve with Acorn's "customer service," I filed a fraudulent charge complaint with Master Card. Save yourself the headache!

Helpful (3)

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Candace D.

5 reviews

8 helpful votes

“DOUBLE BILLED ME AND THEN REFUSED TO REFUND”

June 19th, 2020

THIS MEDIOCRE OUTFIT HAS OLD OLD PROGRAMS AND STINKS. CUSTOMER SERVICE DOUBLE BILLED ME FOR ABOUT 8 MONTHS. WOULD ONLY REFUND 3 MONTHS PAYMENTS. THEY SUCK YOU DRY AND GIVE YOU $#*! TV. AVOID AT ALL COSTS. BRITBOX IS BETTER.

Helpful (1)

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Lenora G.

1 review

3 helpful votes

“A little acorn will grow into a giant ache”

May 1st, 2020

A friend gave me a gift subscription to Acorn. Beyond the free week, after which I was required to subscribe (I didn't) I can't tell you how I liked the channel. But I can tell you how I dislike the Customer UnService. It's pitiful. It's nonexistent. When someone would respond to an email, their help was to call me a valued customer, send me to a subscription site, and not answer my question. I was able to talk to a human once, who also gave me no help. I have repeatedly asked them to refund the money to my friend, which they have not done. Recommend Acorn TV? Not just no, but no way!

Helpful (3)

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Brenda N.

3 reviews

5 helpful votes

“Free Trial Scam”

May 26th, 2020

Do not sign up for the free trial. It may not work. I could not access any Acorn tv shows after signing up. I tried to cancel...they make it SUPER HARD. I got charged. Now finally after much searching believe I have managed to cancel. Now to get a refund.

Helpful (4)

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Lorraine H.

1 review

2 helpful votes

“Don't subscribe”

July 10th, 2020

Acorn advertised a number of series that I wanted to see. When I paid they told me they didn't have them. When I wanted to cancel they wouldn't give me my money back. But they cancelled my subscription. It is way too expensive for the limited shows they have. Better off with BritBox.

Helpful (2)

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Osiana F.

1 review

2 helpful votes

“The only reason I gave it a 1 is because I had to to be able to write this”

June 29th, 2020

KEEPS STEALING MY MONEY OUT OF MY ACCOUNT! This has caused my mental health the skyrocket as well. It keeps trying to take 5 pounds out my account EVERY OTHER DAY even though I have cancelled my Subscription. I have proof of EVERYTHING. I don't even know how to fix it.

Helpful (2)

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Dennis B.

1 review

27 helpful votes

“Don't do it!”

November 6th, 2019

We have been subscribers to Acorn for several years and enjoyed the all-English menu. However, when our interest turned elsewhere we found that the Acorn does not provide a mechanism to terminate the subscription and does not respond to request for help. As a result we continue to pay the monthly fee for a service we do not watch with the only alternative for relief being cancellation of the credit card. So, if you are thinking about subscribing to Acorn my advice is to not do it as it is essentially an internet scam.

Helpful (27)

Thank you

Linda N.

1 review

1 helpful vote

“Bait and switch”

April 14th, 2020

Used to watch shows for free. Now 2.99 and more to watch. Miss Marple and Hercule Poirot. Why?? Ready to cancel

Helpful (1)

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M C.

1 review

7 helpful votes

“Acorn is a ripoff”

January 26th, 2020

You watch a few shows in a series and then to continue watching the series they charge you $4.99 PER EPISODE!!! What a ripoff. Cancelling my subscription.

Helpful (7)

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C W.

1 review

0 helpful votes

“Poor Quality”

April 26th, 2020

I have browsed a few of the series and I find the visiual quality very poor. very dissapointing, a lot of very old shows and I prefer more uo to date. Cancelled within 3 days of free trial.

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Lydia S.

1 review

12 helpful votes

“Terrible customer service”

March 15th, 2019

After 2 months where everything worked fine, the service stopped working. Sent 5 emails. No response. Googled phone number and spoke to a company totally unrelated and he said they had been getting countless calls for Acorn TV and they had absolutely nothing to do with Acorn TV. Had to contact credit card company to cease payments. Customer service: non-existent. Stay away.

Helpful (12)

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Ken K.

1 review

19 helpful votes

“Get your money no refunfd”

March 22nd, 2019

Be very weary touching the button that says free trial because you are then locked in for $6 us a month and it almost needs a Philadelphia lawyer to get them to stop charging you that.
I fell into that syndrome and because they do not give a cancellation number the credit card company will not go after them for the funds

Helpful (19)

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R W.

1 review

11 helpful votes

“Terrible App, Even Through Prime TV”

November 18th, 2019

We are a huge fan of British television, going way back to the 70s and Monty Python, the Goonies, Fawlty Towers, the Two Ronnies, etc. So we were excited to see that we could view again some of these shows on Britbox and Acorn TV through Amazon Prime Video. We did the free week with Britbox and then subscribed for two months until we had exhausted all the episodes of all the shows we wanted to watch. Next, we did the free week with Acorn and have now subscribed for a month to watch Vera, Foyle's War, and others not available on Britbox. The two services are night and day. We use new Roku's to stream. We never had one issue with Britbox. We have daily issues with Acorn. Buffering, choking, restarting, and when you finally are able to get through an episode, the app freezes and doesn't return to the menu. Not only that, you have to exit back to the main Roku home menu (top right button) to recover the device. I had read numerous complaints about Acorn and their buggy app. The same thing happens on Firestick which I have a new one installed. I sent an email to Acorn customer service but got no response, not even an email saying they received my email and are working on it. Also, not all of the Foyle's War episodes have closed captioning/subtitles even though they are ALL marked as having such. I am hearing impaired and the thick British accents make it impossible to understand. When these air on PBS or are played from our library's DVDs, they all have subtitles. I feel we are being cheated of the money we are spending. We will not be renewing the subscription. Britbox has it down and does it correctly. Acorn is a fail!

Helpful (11)

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Q&A (74)

Question:

I am having streaming problems. i like the acorn shows but every few minutes i have to skip ahead a bit to keep it streaming. any suggestions? i have no such problems with netflix or amazon prime, and i may have to cancel my acorn subscription if the service doesn't improve.

Answer:

The best way to get Acorn is to subscribe through Amazon Prime, if you have that. Streaming is immeasurably better and you don't have to deal with Acorn's dishonest business practices.

By Bes B. over a year old

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Question:

What is a phone number i can use for direct customer service. i have put a trouble ticket in and no response and it is about 30 days later just put another request and got a trouble ticket input on my first trouble ticket??? no one seems to care about wanting my business..

Answer:

I don't think they want you to contact them. I've tried by phone and email and get nothing but unreturned calls. As for email, forget about getting any help there. They never answer them. The phone number I have found on their website is 888-870-8047, but I have never been able to reach an agent. I have only been able to leave messages which I don't think they listen to. Sorry I don't have something more positive to say.

By Colleen A. over a year old

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Question:

Is the streaming service better through amazon prime or does it still freeze?

Answer:

I can't answer re the prime way. I had free prime for a short time and when I checked out their acorntv service I saw that in addition to the monthly payment there are certain series that charge extra for episodes. That is the main reason I don't have prime, all the extra charges. I have acorn on my roku, don't really have streaming issues with that. Sometimes the cc when going back to a paused episode. Only issue is their idiotic new format. But learned to deal. Basically, I recommend roku, not prime.

By lin g. over a year old

Question:

If i set up acorntv on one isp, can i still sign in on another? i set up on my sister's isp in georgia, but i live in tennessee.

Answer:

I was able to set up acorntv on a friend's roku.

By lin g. over a year old

Question:

Do you have a customer service number?

Answer:

A truly worthless service! Unless you have a recently made Smart Samsung TV - the app is not in the Samsung Apps!!! So, unless you want to spend $2,000 on a new Smart Samsung TV - just to get Acorn TV...forget about it!!! There really is not good way to watch British television shows. Period.

By Doug S. over a year old

Question:

Have just signed up. cant watch anything. when i click play it says....no video has been loaded error code: player_err_no_src

Answer:

This will be your experience with Acorn for at least half the time you try to use it. They will not help you in any way, or respond to you except with automated forms. Get out now before they overcharge you. This problem does not occur if you sign up for Acorn as an Amazon Prime video Add-on.

By Bes B. over a year old

Question:

I have been trying, unsuccessfully, to cancel my acorn tv trial membership but cannot log into my account. they keep telling me my password is wrong, then they email me a new one which doesn't work either. have sent them emails that are never answered, and left phone messages that are never returned. from reviews i've read many customers have had the same problem when it comes to getting answers. any advice on how to get logged into your account? my trial membership is up in a couple of days and i don't want them to start automatically charging me each month. it's the worst customer service ever!

Answer:

There's a way to contact support through the Apple app store. If you can, and haven't already, download the app and use it to put in a support request. I think they might be more likely to respond because they don't want trouble with Apple; if they ignore Apple customers, they risk having their app pulled from the app store. It's worth a shot. If your Acorn password is fixed in one place, it should work wherever you log in from.

By Cate S. over a year old

Question:

Tried to solve my subscription problem yesterday and today they credited my paypal with another subscription - i did not authorize this

Question:

Bought annual subscription $64.34 on 02/04/20 - never got credited - where is it?

Question:

At certain times of day, usually early evening asdt, buffering is terrible with shows pausing to buffer every few minutes.

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About the business

Acorn TV is a subscription streaming service offering the best British TV on-demand, commercial free. Shows include favorites like Poirot, Marple, Midsomer Murders, Vera, Foyle's War, Doc Martin, Jack Irish, Agatha Raisin, The Level, and many more. Fre...

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“Had no problems, decent shows”

“Poor quality viewing and customer service”

Reviews (197)

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Q&A (74)

I am having streaming problems. i like the acorn shows but every few minutes i have to skip ahead a bit to keep it streaming. any suggestions? i have no such problems with netflix or amazon prime, and i may have to cancel my acorn subscription if the service doesn't improve.

What is a phone number i can use for direct customer service. i have put a trouble ticket in and no response and it is about 30 days later just put another request and got a trouble ticket input on my first trouble ticket??? no one seems to care about wanting my business..

Is the streaming service better through amazon prime or does it still freeze?

If i set up acorntv on one isp, can i still sign in on another? i set up on my sister's isp in georgia, but i live in tennessee.

Do you have a customer service number?

Have just signed up. cant watch anything. when i click play it says....no video has been loaded error code: player_err_no_src

Tried to solve my subscription problem yesterday and today they credited my paypal with another subscription - i did not authorize this

Bought annual subscription $64.34 on 02/04/20 - never got credited - where is it?

At certain times of day, usually early evening asdt, buffering is terrible with shows pausing to buffer every few minutes.

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