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Daniela A.

2 Level 2 Contributor
  • 5 Reviews
  • 18 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Entertainment, Clothing & Fashion

Member since August 2019

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5 Reviews by Daniela

I have been a faithful customer of BBB for over 20 years and used to give them 5 stars gladly. Not any more. They now use COVID as an excuse for poor customer service and poor quality products. I purchased a vacuum robot from them which was defective, another defective one was sent as a replacement (or maybe the same one, it displayed the same problem) and now I have been waiting for another replacement and instead I received a refund without any explanation. If you try to call/chat the waiting time is over an hour (70 minutes is now their "standard", in reality it can be more). The email option seems available on their website but if you email you get a response that email is not monitored because of COVID, so you've just wasted your time. So Customer Service is practically non-existent. BBB has become a source of frustration, they will lose their customer base with this attitude. I know I am one of them, I'm done dealing with BBB.
I ordered some tile samples on 5/21; about a week later I received a message that the items were on back order, so I waited. Today, 7/1, Build sent me an email that the products I ordered have been discontinued. Glad I hadn't started demolishing my shower.
Missing episodes (Episode 1 not available at this time, why don't you watch Episode 2 and figure it out on your own). CC constantly messed up, displaying CC from previous episodes. Customer service sends automatic emails every 48 hours asking the customer if their problem was solved without actually checking that it was, therefore using us, the paying customers, as free testing engines.
Horrible site, basic functionality missing, customer support non-responsive.
1. No search engine (probably unique on the world wide web)
2. Close captioning missing for some movies
3. Close captioning not in sync with the movie
4. Random episodes from various series missing
1. You can't figure out the correct size; for the same posted size and type of outfit the posted measurement varies wildly, over 10" (!!!); and in reality you can add another 4-6" (I measured a couple of tops I ordered).
2. You can't contact them and talk to a person; the so-called Chat leads to FAQs and no phone number or email address are available.
The only "good" thing is a ONE TIME free return. Considering the sizing mess they should have free returns all the time.

SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

molly m. – SHEIN Rep
The customer was contacted and the issue was fully resolved to the customers satisfaction.

Daniela Has Earned 18 Votes

Daniela A.'s review of Acorn TV earned 6 Very Helpful votes

Daniela A.'s review of Britbox earned 7 Very Helpful votes

Daniela A.'s review of SHEIN earned 5 Very Helpful votes

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