Daniela A.

Their published policy shows free shipping from $99 to most states, when you try to check out the limit is $110. I deleted my order and won't shop again at Beall's.

Today I had to deal with a customer service representative and a supervisor who never heard of their own Clip coupon function. The supervisor refused to make any attempts to solve the problem (the coupon wasn't going through at checkout) and kept responding with irrelevant scripts. In addition to that I received no request for feedback like I used to, which shows how much the company cares (plenty of options for feedback on products and third party sellers, but not their own service). This is just another symptom in the long list of bad changes at Amazon: no more free returns pick up, charity donations canceled, massive layoffs (presumably of the competent agents), abandoning their headquarters, and all this despite increased fees.

I was lucky enough to bump into problems BEFORE spending money. I wanted to order a watch and was offered $25 discount, on the website and via email (multiple codes). None of them worked, customer service ignored my inquiry and they keep sending emails with the same false discount. All in line with the other customers' experience.

I reported an obvious scam from a seller in Turkey and my multiple reports were ignored. Two customer support representatives basically hung up on me, and my request to be transferred to a supervisor was answered with "a supervisor will email you", which was a lie. All they do is placate with canned replies. Nobody cares about the honest sellers, the crooks are not vetted and even when discovered and reported by buyers (who have no interest since they don't compete) nobody cares. Too bad, I used to love this company but it's going down the drain.
I am attaching the evidence of my order, that was never delivered (refunded by Etsy, not the seller), and 2 screenshots of the same item being advertised by 2 sellers, both from Turkey (like my original order, from yet a third seller from Turkey). Etsy doesn't even care about their own money, let alone ours.

They promised a free report but when I tried to download it they asked for a registration fee. When I contacted them about it they asked again for a registration fee and pretended not to understand my question. Blatant lies. Obviously I didn't pay anything and never will but wanted to share the experience.

I needed to replace my range hood and scheduled an appointment with them. Due to some special requirements (fitting a 6 inch into the existing 8 inch vent) I wanted to make sure I buy the correct reducer, so I asked them to have the contractor call me. After 2 days of calls (and refusal to transfer me to a supervisor) I cancelled the appointment. As a note there seems to be only ONE person answering the phone, the same female voice with a Chinese accent, which I found very strange. She claimed she had not spoken to me before. I already hired a local contractor who is also charging me less.

I can't believe that these people are still in business. I've had packages left in the dirt, watered by the sprinklers, on the street, in the middle of the driveway (I almost drove over it), anywhere except where they should be delivered, on my porch. The porch is another 6-7 steps from where they left it, but they are too lazy to walk them. The drivers are either irresponsible or criminal (how else can I qualify a box left in the middle of my driveway)? Obviously I am not the one who chose them, I am the recipient of a Walmart delivery this time. Complaints fall on deaf ears, they don't care.

I've been a JC Penney customer for 30 years; I used to love their stores, merchandise and customer service, but that's all gone.
I ordered some products on line; the products are poor quality and the return policy does not specify that the customer has to pay for shipping if they return anything. With a lot of store closed, it's inconvenient to make a trip to return items due to the distance. They fail to understand that their only hope to survive is to improve their on-line presence and this is not the way to do it. Good bye, JC Penney, never again!

I have been a faithful customer of BBB for over 20 years and used to give them 5 stars gladly. Not any more. They now use COVID as an excuse for poor customer service and poor quality products. I purchased a vacuum robot from them which was defective, another defective one was sent as a replacement (or maybe the same one, it displayed the same problem) and now I have been waiting for another replacement and instead I received a refund without any explanation. If you try to call/chat the waiting time is over an hour (70 minutes is now their "standard", in reality it can be more). The email option seems available on their website but if you email you get a response that email is not monitored because of COVID, so you've just wasted your time. So Customer Service is practically non-existent. BBB has become a source of frustration, they will lose their customer base with this attitude. I know I am one of them, I'm done dealing with BBB.

I ordered some tile samples on 5/21; about a week later I received a message that the items were on back order, so I waited. Today, 7/1, Build sent me an email that the products I ordered have been discontinued. Glad I hadn't started demolishing my shower.

Missing episodes (Episode 1 not available at this time, why don't you watch Episode 2 and figure it out on your own). CC constantly messed up, displaying CC from previous episodes. Customer service sends automatic emails every 48 hours asking the customer if their problem was solved without actually checking that it was, therefore using us, the paying customers, as free testing engines.

Horrible site, basic functionality missing, customer support non-responsive.
1. No search engine (probably unique on the world wide web)
2. Close captioning missing for some movies
3. Close captioning not in sync with the movie
4. Random episodes from various series missing

1. You can't figure out the correct size; for the same posted size and type of outfit the posted measurement varies wildly, over 10" (!); and in reality you can add another 4-6" (I measured a couple of tops I ordered).
2. You can't contact them and talk to a person; the so-called Chat leads to FAQs and no phone number or email address are available.
The only "good" thing is a ONE TIME free return. Considering the sizing mess they should have free returns all the time.