Acorn TV

I really like the Brit TV and movies. However, I'm amazed at what terrible service, and what a chaotic website Acorn TV offers. As for service, don't expect to ever get a response from any email you send them on the Contact Us page. In the rare instance of getting a response days or weeks later, it will have nothing to do with what you asked.
As for the website, they continually put up selections that they don't have--click on it to watch it and you get "you must have typed it in wrong, no such page." Or the other frequent one--that it's available only it's not. It's coming, only it's not.
Amazing how little they care about decent customer service!

I have been wanting to unsubscribe since last summer. After three tries to get a response via the contact-us form on their site, I finally told them I was starting a screen-shot trail of my contacts to them, so I can document their non-responsiveness for my credit card company. That got them to finally email me that they had "started a support ticket" and would get back to me. Based on these reviews, I won't hold my breath. But now I have a documentation trail, which I will be using with my cc company to get them to refuse Acorn's charges (unless they miraculously actually do engage with me). Awful company.

we subscribed to the service but could no get it to work on Apple TV so canceled almost immediately. Acorn continues to bill each month. As other users have noted, customer service is appalling. I would say that it is set up deliberately not to help; I have called multiple times and one of two things happen: 1) the customer service rep claims she/he cannot hear you and hangs up 2) you get transferred to voice mail, and are promised a call back. Never happens. My cc company now automatically credits the charge - don't understand why they cannot block the charge altogether, but seems like they cannot.

The new update is awful. You've taken an excellent service and have made it hard to enjoy any more. Your shows are fine - but it's impossible to navigate the new interface. It's busy, kludgy, and sloppy. Why did you take the Watch List away? Often that was the easiest and most efficient way to continue watching a set of shows. Was Acorn sold to someone else - who's now working on the cheap? Something really bad happened. Get your act together.

Exceptionally bad video replay (with continuous stalling) which was not in line with YouTube performance at the same time so no a network issue. Low quality picture definition, and very [poor audio quality (Pie in the Sky), poor selection of shows "above Harlequin" grade. Oldenheim 12 was a great series, pity there are not more like it available on a performing delivery platform. Customer service response very poor. Not a streaming service to be recommended in any way.

What idiots designed the UI? No one with 1/2 a clue that's for sure. Playback REGULARLY (4-6 times in an hour episode) jumps to the end and you need to restart the program then fast forward to where it failed. It doesn't remember where you were and FF is unreliable. Sometimes it jumps a few seconds, sometimes 30 seconds, other times it'll jump to the end.

No preview window when fast forwarding so you have no clue where you are. Recently watched list does not populate.

Emailed them with my concerns (we are on our week free trial). ZERO response. So what will their service be like if we're paying? Well, guess it couldn't get worse!

Absolute rubbish!

We just love British comedy and detective stories. With grate anticipation we bought our year subscription just to be absolutely disgusted at what they provide for South africans. We can not find any of the classics- midsummer murder or Hercules Piorot Agatha Christy. After watching Foyle's war and seeing the Indian doctor and a mini series, i am yet to find any entertainment. It absolutely leaves a bad taste in my mouth! What a waste of money. They paint a lovely picture. Advertising all of their stunning series just to leave as SA out in the cold.

As other reviewers have stated, the content offered by Acorn TV is excellent but the streaming service is highly unreliable. Constant loading, buffering and crashing issues. Plus, their customer service is just awful. When I contacted them with a problem it took them a month to respond by email and the solution wasn't even for the problem/question I had. They also do NOT refund their annual membership fee when you try to cancel. They also don't contact you when it's time to renew your membership (it lasts only the year and doesn't auto-renew). When my membership is up, I'll give this a pass and access some of the Acorn content thru Amazon's subscription service.

CAUTION: very sketchy company.
I signed up in November in response to an ad that said 1 week free trial then $5.99 per month. I signed up watched a show then cancelled later that day.
Last week I checked my credit card statement and found out after a week they charged my credit card $74.82.
I tried 3 times to contact them using the "contact us" option on their website. I heard nothing. I don't think it is functional. Yesterday I used the chat option. After an hour or so of chatting there was no result. The agent,Jesus, said there was nothing he could do. He said he could offer me a 40% discount but he could not give a refund. I asked if he could transfer me to someone who could. He said he would refer it to billing and the would email me. Today I got two emails from billing. One said they were sorry to lose me and my subscription was canceled. The next email said there are no refunds. Their contention is I signed up for a monthly subscription and the. Also signed up for an annual subscription. When I pointed out that no one would do that Jesus said maybe I "accidentally " subscribed. Still no refund.

Please be very careful if you do business with this company.

Love the shows. Love them.

However, there are consistent problems with programs buffering and stuttering. I have very fast wi-fi and a fast, powerful computer. But still the problems.

I have to wonder why I have no problems of this kind at all with Amazon Prime or even YouTube. Just Acorn TV.

Tried contacting customer service. Two weeks later I got an email back that had nothing to do with the problem. So whoever wrote it hadn't even read my email.

This service is cheap for a reason.

I see that they finally marked the episodes watched but why couldn't they do that before releasing the new version. I still prefer the previous version, it was so much easier to deal with. Still a big problem with the closed caption. When i stop watching in the middle of an episode and then go back to it, 9 times out of 10 the CC is way off.
This company has to be the most unprofessional of the streaming channels.
Agree re bad customer service.

The programming is great - if I could watch an entire episode without it freezing in the frame and restarting. Continual issue. And you have to find the program each tome and find where you left off. Ridiculous waste of time. And good luck getting any customer service whatsoever. Canceling my subscription, which is a shame because I like the shows... well, I did until it got to where I can only watch about ten minutes max at a time before it resets itself- and then back to finding the episode I was watching. Don't bother. Horrible service

The newest upgrade really messed up AcornTV taking away all of the wonderful things that made Acorn one of the best for streaming. They went backward instead of forward. If that wasn't bad enough, the past two days Acorn will not play any videos on our Roku devices. Customer service must be non-existent because they never write back. We have had AcornTV for years and until this latest upgrade, I would have easily given them 5 stars. Now that I can't play any of their videos and customer service ignores me, it's down to 2 stars. I went with 2 because they used to be great, and I'm hoping they get their act together. If not, we won't renew and will take our business to Britbox.

A couple of months ago I took out an annual subscription to Acorn. I find I can't watch it on either my TV or via my Apple TV. I tried to contact Acorn for either a refund or help. They don't refund. Their service is hopeless - eg they gave me an American phone number to contact: I can't access that number from Australia. Their replies to my emails take days to arrive. I am very disappointed - what a waste of money.