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George M.

NE Colorado

Contributor Level

Total Points
80

1 Review by George

  • Acorn TV

1/16/24

CAUTION: very sketchy company.
I signed up in November in response to an ad that said 1 week free trial then $5.99 per month. I signed up watched a show then cancelled later that day.
Last week I checked my credit card statement and found out after a week they charged my credit card $74.82.
I tried 3 times to contact them using the "contact us" option on their website. I heard nothing. I don't think it is functional. Yesterday I used the chat option. After an hour or so of chatting there was no result. The agent,Jesus, said there was nothing he could do. He said he could offer me a 40% discount but he could not give a refund. I asked if he could transfer me to someone who could. He said he would refer it to billing and the would email me. Today I got two emails from billing. One said they were sorry to lose me and my subscription was canceled. The next email said there are no refunds. Their contention is I signed up for a monthly subscription and the. Also signed up for an annual subscription. When I pointed out that no one would do that Jesus said maybe I "accidentally " subscribed. Still no refund.

Please be very careful if you do business with this company.

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