Can't imagine how Acorn can increase its membership with the total disregard they have for their customers. Lack of response to customers queries, programs that don't start, or don't fill the screen. Some stop in the middle of a program. Are you there? You offer good British programs, but seem completely unaware of your programs that fail time and time again.
I got a whole year for under $50. That's like $4 per month, an unbeatable deal for classy, quality content, most of which you can't find anywhere else! Even better, when I gave my mom a gift of a year for Christmas, they gave me another month free. Now I just need more time to watch it all.
The buffering is so annoying that in the past 7 months I've watched the channel less than the fingers on my hand. I paid 50 bucks for nothing. And, I get all my other channels with no problem, Netflix, Hulu, Prime, so please don't tell me that it's my Wi-Fi speed. I won't be renewing...
The content looks great, if you can get it to work, but it doesn't. Trying to get customer support will enrage you. I've tried email and phone calls multiple times. You get no response by email and the run-around by phone. What you will get, months later, is an automated email saying your ticket was closed, just to rub your nose in it. Just awful. I'm cancelling after my subscription has ended and I anticipate a billing problem at that time, based on the other reviews. Avoid this company at all costs. It's a honey pot.
I signed up for this as I wanted to watch A Place to Call Home. I'd watched seasons 1-2 on Amazon Prime and signed up to acorn as it offered the whole series. Watched season 3 and then... you have to pay to watch the rest on top of your subscription. Toal rip off. Lousy customer experience - and the picture quality was poor. Shame on you!
I had the service for two months and had no issues at all, until my first bill. I was supposed to pay $4.99 per month and I was billed $6.60. Not a big deal, but I wanted to know why there was a difference, so I sent an E mail and after five days I didn't get an answer, so I ended the relationship. Meanwhile I get lots of unwanted E mails offering all kinds of useless merchandise. They should make up their mind, are they going to be a video content streamer or are they going to try to flog useless stuff,
I had a email or password problem while setting up an additional Roku in another room. When I tried to sign into Acorn it would not recognize my email and or password. There is no customer service number on the website and you can only email them. Also, it seems that they do not work weekends since I have had no response to my email. Maybe i"ll switch to BritBox. I did request an reset link be sent to my email on file, but no reset email was ever sent.
For 1 year i subscribed to acorn tv and was pretty good but after i renewed it all went to hell. Had to subscribe twice and still waiting for refund. Also while waiting tried to watch programs and screen would freeze every time i wanted to watch. So besides having two paid year subs. I still not able to watch. Every time a called tech support they put me on hold forever or told to leave message and they didn't ever get back to me. Wrote company and still no satisfaction. If not resolved in next two weeks will go to small claims court in ohio.
After 2 months where everything worked fine, the service stopped working. Sent 5 emails. No response. Googled phone number and spoke to a company totally unrelated and he said they had been getting countless calls for Acorn TV and they had absolutely nothing to do with Acorn TV. Had to contact credit card company to cease payments. Customer service: non-existent. Stay away.
We got a 30 day trial via Amazon Prime and enjoyed watching several series start to finish. We were surprised that some episodes were not available to us, but thought that was because it was a trial. We started paying monthly, but discovered that many shows are not available to us "at this time". I don't know why Acorn would list shows on their guide, but not allow us access!
We have now unsubscribed, and strongly recommend to anyone who asks to avoid Acorn TV.
I have tried twice to get this going. The trailers work, so you sign up and pay your money. The the videos do not load. They never respond to service requests but rest assured you will get regular emails promoting their so called service. This is a seriously rubbish company and web site.
This is not a streaming service. Showing one episode per week forever is not what I signed up for. Plus the offerings of supposed best British shows is a joke. There are a few that are good. Get rid of the rest. If I could find shows like Murdoch Mysteries somewhere else, I would. Once my subscription nears expiration I may not renew.
They worked fine at first, but they no longer continue through out the program with out constant spinning. I is such a disappointment and a waste of money. I am afraid I will have to cancel. They are nothing but a fraud.
It would be a wonderful variety of shows if they were actually available. I wish there was a way to contact them, but once you have made your purchase, they are hard to locate.
This company has the worst customer service EVER. You can't call in the early evening and speak to a human being. What is this, 1960? They tell you to go online, but I am having a login problem. When you use the standard "I forgot my password" function, so common today, it DOES NOT WORK. They send you a new password, and it is not recognized on the website. I tried it twice. What is with these people?
Be very weary touching the button that says free trial because you are then locked in for $6 us a month and it almost needs a Philadelphia lawyer to get them to stop charging you that.
I fell into that syndrome and because they do not give a cancellation number the credit card company will not go after them for the funds
Just cancelled my acorn tv membership, if they wanted you to renew and valued your business they would set up there websites to reflect that. When i finally got through the maze of trying to renew my membership, could'nt even access the app, change my password to sign on again or play anything through the site. Seriously?
In ordering this Item a Christmas Bulb, I experienced the worst service. The bulbs light only stayed on for 30 minutes. The batteries I went to change and the instructions were so horribly child like in its description that I called the customer service number for help. The customer service agent was very nice and stated, "I'm looking at these instructions as well and the they don't make sense, so I will reach out to the warehouse. He did and stated, we will send you another one for this inconvenience".
The next day, I received a phone call from a women to my *******715 number and she was so nasty stating that these instructions are clear and all we got and that basically I was an idiot. I cancelled the order. You have some horrible women working at this place.
I love the shows, but most of the time I am unable to watch them. As with other customers, I can watch Netflix, amazon, Hulu, etc. with no problem. Acorn will buffer, stop author no restart. My internet speed is fine for streaming. Not sure what to do because I really like the shows.
I've been trying to reach Acorn TV support for over a week to do a simple subscription automated billing change and though offering repeated requests through their online "support" no response.
Because of it, I'm thinking of changing to Britbox to get a company that actually cares about having customers.
I love Acorn and have no problems streaming on my computer. My only complaint is that I don't seem to be able to view any program more than once. Not everyone in the family wants to watch a program at the same time and this limitation (or bug) is annoying. Am I the only one having trouble with this?
Overview
Acorn TV has a rating of 1.7 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Acorn TV most frequently mention customer service, credit card and free trial. Acorn TV ranks 327th among TV Shows sites.
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