I had a email or password problem while setting up an additional Roku in another room. When I tried to sign into Acorn it would not recognize my email and or password. There is no customer service number on the website and you can only email them. Also, it seems that they do not work weekends since I have had no response to my email. Maybe i"ll switch to BritBox. I did request an reset link be sent to my email on file, but no reset email was ever sent.