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Acorn TV

How would you rate Acorn TV?
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Oregon
1 review
8 helpful votes
Follow Moriah A.
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Avoid!
March 18, 2018

BAD Customer Service. Limited choices. Older shows need remastering. Price is good. I mistakenly registered for one year. 48 hours later I tried to correct this. They would not give me a refund. All I received was a pre-written form email. Two days of unused access should not cost me a full year subscription.

Date of experience: March 18, 2018
Florida
1 review
12 helpful votes
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Love the shows available on the site. Works pretty much seamlessly on multiple devices such as windows machines and ROKU. Painless to set up. However, 10 days ago my login password stopped working on all devices except my windows machine. DOn't know if I forgot the PW or what. I use the reset password function on the sign in screen but never get the password reset email. I do know my email is the correct email for this Acorn account since at least that is acknowledged as valid. Tried their tech service number, but all I get is VM. Good luck getting help if you ever need it. Their support sucks the big one...

Date of experience: January 14, 2016
Australia
2 reviews
0 helpful votes
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It is one year since I wrote my review of Acorn TV, I see from recent reviews that this company is still stealing money from people by advertising it's donation as a subscription. How long can this be allowed to go on. They should be in jail. One good thing, I discovered Brit Box.

Date of experience: October 25, 2020
North Carolina
6 reviews
19 helpful votes
Follow G C.
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My wife and I watch Acorn presentations via our Roku device. I seem to recall paying something like $50 for an annual subscription which is excellent value when we factor in the number of shows we have watched and enjoyed. In fact, a few of our very favorite shows are only available on Acorn. We did have a concurrent subscription to Britbox but didn't find any added value so we decided to drop Britbox. I see folks have complained about the application but as we use Roku we can't comment. Certainly we have never experienced freezing, downtime, etc. We would rate content as an 8 on a 10 point scale. Just don't have any notable complaints. Just want more as we are consuming content faster than it is available!

Date of experience: January 28, 2019
Canada
1 review
12 helpful votes
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Bunch of crooks
October 29, 2018

I signed up for the free trial demo for the week. 2 days before it was up, I sent written notice. These A**holes still charged me and no matter how often I ask for a refund, they give some f-ing excuse like I need to deal with I-tunes which I don't even have or belong to. Don't sign on to these A**holes. Nothing but a bunch of crooks probably based in Nigeria or other country known for ripping people off.

Date of experience: October 29, 2018
Illinois
1 review
4 helpful votes
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Great!
January 8, 2018

Really? I can't believe some of these reviews. We love ACORN. The acting is overall very good. There are plenty of great shows to watch. But I have to admit to being disappointed in the writing on The Indian Doctor. It started with great promise and the acting was terrific with initial story lines engaging. It seemed that it got more farcical as it went on - until the ending was totally ludicrous! Sorry to see this show go down in flames. Though we are new to this service - we like it so far. And Foyle's War is always a plus -- consistently brilliant!

Date of experience: January 7, 2018
New Jersey
1 review
12 helpful votes
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Lousy Service
January 31, 2016

Constant problems, both on-line and on Smart TV. Have repeatedly reported problems, received one ineffective response, around 5 responses have been ignored. On-line, lets me sign in then only lets me view trailers. On smart TV (Samsung) picture freezes, jumps/skips every minute or so... impossible to watch a program. I have asked, twice, if they are having a problem with their App written for Samsung TV, no response. I have Netflix, Amazon Prime, Hulu, Direct TV and all work fine. Have told Customer Service this several times. Their response? No answer.

Date of experience: January 31, 2016
Maryland
1 review
14 helpful votes
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Terrible customer service
February 22, 2016

We have had Acorn TV for several years and noticed about nine months ago that we were being double billed each month. Contacted customer service who stated they would take care of issue. To date, not only are they continuing to double bill each month but also we were never refunded our money from monthly errors.

Date of experience: February 22, 2016
Indiana
2 reviews
32 helpful votes
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I love the things that are listed on Acorn TV. The service just doesn't work. Videos freeze. I have Netflix and can play other video services just fine. It is too frustrating to try to watch things that freeze, need to be restarted, etc. I can see by other sites that I'm not the only one with this problem. Tech support seems to tell most people it isn't Acorn's issue, but I don't have problems on other services... just theirs. If these issues are addressed and fixed, I'd sign up again in a heartbeat.

Date of experience: August 24, 2016
Pennsylvania
1 review
11 helpful votes
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Was looking forward to a year of streaming British TV content and signed up. After browsing it found there is not enough to warrant a year subscription and sent an email requesting a refund.
It's now been 8 days and 5 emails with no response other than 'we see you've sent an email previously and are combining the tickets'.
Also note there is no phone number contact for customer service.

Date of experience: July 27, 2020
District of Columbia
2 reviews
10 helpful votes
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The worst
July 28, 2020

Warning - do not expose children to this horrific channel. It is horrifically violent and every second movie concerns a death. For example a movie starts quite peacefully, and within 5 minutes, a father is shot to death in front of his son on beach. There are also commercials. Let's run these people out of town.

Date of experience: July 28, 2020
California
1 review
1 helpful vote
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My Watch List never updates, so I have to search for the same show every time I log in. What a bother. I can't believe Acorn hasn't fixed this yet. It's been over a month... no response to email about the issue. Acorn should post a notice to their website admitting that there is a problem and committing to a fix date. Radio silence is not cool.

Date of experience: May 17, 2018
Nevada
1 review
4 helpful votes
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I recently signed up with Acorn.tv and was trying to download on my iphone... I called in-they knew exactly how to walk me through downloading the app and even sent a follow up email with additional instructions because I said I wanted to watch on my Kindle Fire also. The programs have been entertaining so far and I am hook'd on the ease of use. Thank you Acorn for providing a worthwhile service at an affordable price that is easy to use for all.

Date of experience: December 7, 2016
New Jersey
1 review
2 helpful votes
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I recently signed up with Acorn.tv and had some issues attempting to log into the app on my tablet. I reached out via phone and received great service and help. Turns out I was logged in twice and it was causing some conflict. The customer service team walked me right through the process they were very courteous and professional. I let them know that I really love the programs and enjoy sitting down after a long day of work to watch. Thanks Acorn for providing great customer service and great programs!

Date of experience: June 20, 2017
Australia
1 review
1 helpful vote
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Unwatchable
November 22, 2021

Paid an annual subscription. Would not work on my Android TV. ACORN could not resolve and advised it was a known fault. However they would not refund my subscription. Said they were working on resolving but unable to give time frame. After 3 months still not resolved. I asked to speak to someone and they gave me an American phone number. No Australian customer service phone number.
Easier option to get Acorn is to join Prime AMC Acorn plus Shudder included in that subscription and works perfectly

Date of experience: November 22, 2021
Texas
5 reviews
18 helpful votes
Follow thecolokid s.
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I've been a loyal fan of Acorn since they launched. I was happy to pay $4.99/mo as this is my TV of choice. They have a great selection of BBC and world shows.

What infuriated me was that I had been paying $4.99 a month when I received an email from Roku stating PayPal had denied my payment and they my service might be interrupted with Acorn TV. I called PayPal and they report Acorn never trying to make a draft for the current month.

I logged on and discovered they had raised their prices $1.00/month to $5.99/month, same as Britbox. What a crappy way to reward loyal customers -- don't inform them there is a pay hike coming but just cancel their service and make them renew at the higher price.

I'm switching to Britbox for sheer principles of nothing more. To bad because I like Acorn better and used to sing their praises to anyone who asked. No more.

I hope Acorn drops from the tree due to poor customer service and deceptive practices with pricing.

Date of experience: April 21, 2019
Florida
2 reviews
23 helpful votes
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I love it
July 2, 2016

I recently signed up with acorn tv for their 30 day trial and its great. I have had no problems signing in using my roku player. They have some great British tv shows and movies. Definitely worth the money at 4.99 per month or 49 for yearly subscription. I will definitely continue to use them and mostly likely sign up for the yearly subscription. Video quality is excellent. I see so many bad reviews but for me its been great and i'm a fan of British tv shows.

Date of experience: July 2, 2016
California
2 reviews
12 helpful votes
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Wonderful programs. Abysmal to non-existent customer service. Service stopped working in August & technical support was rude & useless. Attempted to cancel - this took 60 days. Attempting to get 3 months service charges credited back & the agent stalled, was rude, & refused to listen to me. Today I called my bank & filed a dispute which usually works. I will never recommend or use Acorn streaming or buy from Acorn again.

Date of experience: October 18, 2016
AcornTV T. Acorn TV Rep
over a year old

Hello Arthur. We have contacted you through Private Message and would like to work with you to resolve any issues you may have. Please respond to our message so we may assist you.

Thank you,
AcornTV Customer Service

Louisiana
1 review
15 helpful votes
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I have never been able to create an account or watch the channel, even though I paid $49.99 for a year of service. They don't have a phone number, nor do they answer their own emails. Complaints are handled by an outside service. I guess they got my money and I'm not going to get the service. These people are crooks! I wish I could give them no stars!

Date of experience: December 23, 2017
Canada
6 reviews
14 helpful votes
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This is by far my favourite streaming site. I love it so much that I watch it every day. The content is by and far British. Fantastic mysteries, dramas & comedies and great UK actors. Quality movies and shows for people who like their entertainment to be always
10 out of 10.

Date of experience: March 28, 2017

Overview

Acorn TV has a rating of 1.7 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Acorn TV most frequently mention customer service, credit card and free trial. Acorn TV ranks 327th among TV Shows sites.

service
30
value
27
shipping
5
returns
11
quality
20