14 tech support phone calls in 2 weeks should be a red flag. Heck, it should be an arsenal... don't walk--RUN the other way as fast as you can. I host my personal email as well as business email and website through BlueHost and have for more than 3 years. Suddenly in the last year their serve tanked, as has my website and mail numerous times.
First let's talk about overall run time. My website has been down more than 6 times in the last 8 months. For a small business, that is a death sentence. It was even down the day I was scheduled for a redesign with my webmaster--great My email went down several times as well, randomly, and I never knew it. Then the biggie.
They shut off my accounts and turned off my website without notification. It turned out they had expired. Well, I had called them more then 6 times, spending more than a total of 4 1/2 hours on hold trying to renew my accounts without ever being able to reach anyone.
So I renewed (don't ask me why), and they turned everything back on. The very next week I received a maintenance notice that they were doing "emergency" work on my server to protect my information and provide better service and my email would be down for 2 hours overnight. I awoke the next morning to NO email, past or present, so another 45 minute call for them to locate my emails and then reload them.
Let's talk about tech support. I bought a new iPhone and changed from an android, so needed new settings. That took 3 phone calls. And then, after they reset my account, it took another 5 phone calls to get the correct settings for my iPad and iPhone, with each tech person telling me something different. They told me they could only provide me one solution and if that didn't work, I had to call back. Really?
Tech support hold times average 30 minutes to 50 minute just to reach a live person. They all will confidently provide you their working solution, but often it is incorrect, causing frustration and the need to start all over again. There are no supervisors to talk with and they have removed any process by which you can file a complaint.
Bottom line--they were once in the top 10 hosting companies consistently and now are consistently omitted from the top ten list. I think that says it all.
***Update 4/10/17 Email was once again totally wiped out. Took 47 minutes on hold, 19 minutes of issue "resolution" for them to tell me they didn't know what the issue was, but they could do a restore of the last backup from 3:23 am today. So they did, and there were no emails since 4/2/17. I tried to move service to another host company and BlueHost locked up emails. Nothing is easy with this inept company.