Constant problems, both on-line and on Smart TV. Have repeatedly reported problems, received one ineffective response, around 5 responses have been ignored. On-line, lets me sign in then only lets me view trailers. On smart TV (Samsung) picture freezes, jumps/skips every minute or so... impossible to watch a program. I have asked, twice, if they are having a problem with their App written for Samsung TV, no response. I have Netflix, Amazon Prime, Hulu, Direct TV and all work fine. Have told Customer Service this several times. Their response? No answer.