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Texas
1 review
0 helpful votes
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Ashley's Furniture
September 8, 2021

We went into a Ashley's store looking for decent furniture. We ran our credit and they said our credit score was a bit low for financing in the store. They sent us to the acceptance now desk in store. We were immediately approved.
Little did we know our $150 per month payment was going to double, our $4,000 furniture was going to cost almost $8,000.

So, when we got to the signing I noticed the changes. At this point my husband was so stuck on getting it that he agreed. We both thought at the very least this would help our credit.
NOPE! Just like a rto store it only reports if you don't pay it off. Never again... next time if I can't finance through a bank I'll just pay cash

Date of experience: September 8, 2021
Connecticut
1 review
8 helpful votes
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Don't Do It
January 15, 2021

Using this service was THE WORST mistake my husband and I ever made! This people are a scam. You end up paying much more than what the item is worth and they have shady practices. The customer service reps are out of control as well. They have no credibility! I will make sure I share these reviews with anyone I know even thinking of getting involved with Acceptance Now.

Date of experience: January 15, 2021
Florida
1 review
1 helpful vote
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This company should be shut down for taking advantage of people. I was not explained the whole contract and everything is emailed to you after signing it. My kids bunk bed was $1400 and after paying $800, $600 went to interest after the 90 days. Only 30 % goes to my principles and 70% goes in their pocket.

Date of experience: April 5, 2022
Alabama
1 review
3 helpful votes
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DO NOT BOTHER!
June 18, 2022

Apparently, I signed up for the cash price if it was paid off entirely within 90 days (no interest would be applied). Unfortunately, not paying it off in 90 days makes the entire purchase almost $2000 more because you are subject to paying the entire interest of loan even if paid off early. Do yourself a favor and by no means do this. I spoke to Daisja before the 90 days were up where I paid 3/4 of the loan off and she never mentioned to pay the balance within a month to avoid paying interest (mind you i never expected to be charged interest for 21 months paying an extra $2000 for a couch that is not even decent quality). Worst company I have ever dealt with and shocking that Rooms To Go furniture store does business with these people.

Date of experience: June 18, 2022
Pennsylvania
1 review
23 helpful votes
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So supposedly you don't pay interest for 120 days. But read the fine print. If you pay off early they charge for that plus a percentage. So there's no win. You technically pay that interest under the guise of store prices instead of sale price. Definitely not worth it unless you have no credit and can't get furniture any other way. Had I known this would definitely not have been the option for me. I feel ripped off!

Date of experience: May 1, 2020
Oklahoma
1 review
12 helpful votes
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Rip OFF!
October 4, 2020

These people are rip off don't ever get credit with them. They charge you all kinds of FEE's Plus you put money down that goes nothing towards your purchase. Than after your 90 days they want to charge you more fee + taxes. And plus if you make a payment over the phone more fees. NEVER again will I take out credit with them! They are scams.

Date of experience: October 4, 2020
Massachusetts
1 review
0 helpful votes
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Financial Nightmare
February 12, 2022

There is only 1 time I might suggest this as an option, if you already know you will pay it off in the grace period, otherwise you will end up owning 3-4 times as much as you intended on paying. But for credit building, it works as long as you make payments on time, but my advice is, there are better options. You can take a loan out from your bank for an amount that you already have in the bank, it builds credit and it is a hell of a lot safer. AcceptanceNow can really put you in a deep financial hole, quickly, so the idea of buying something and building credit through them, not worth the risk. My personal example, I need to pay $1974 within 90 days, otherwise the amount I will have to pay is $6196. 88 (plus tax).

Date of experience: February 12, 2022
Washington
1 review
12 helpful votes
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Horrible Business
April 24, 2020

This finance company is structured to make it very difficult to pay in the 90 day window to get the same as cash option. Customer service is horrible to even speak to if you can get them on the phone. There is no option online to make any other payment than the full term contract payment so you have to call. I waited 45 minutes on hold until after the office closed and never was able to speak to a representative. I have had multiple issues with the website that make it very difficult to process a payment. This company is structured as a vacuum cleaner with the nozzle in your wallet.

Date of experience: April 24, 2020
Illinois
1 review
10 helpful votes
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They tell you it's a loan from the beginning, then hike up the prices and later you find out its a rent to own service. I took out assistance for $980 for a bed last year. They told me I was going to finish paying it in March, but I'm still getting charged monthly. I did investigation to figure out why I was still paying. For my $980 that I took out with them, at the end of my plan I will have paid them $2800. Triple times what I had to pay them. BIG SCAM! If I could report these people to the police I would because they're chiefs.

Date of experience: October 18, 2021
District of Columbia
1 review
6 helpful votes
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Less than one star actually! Finished paying them off in March, they're continuing to bill my account and are giving me the runaround now that I've made them aware and am asking for my refund. Corporate told me to go to local and local referred me back to corporate. I also have tried to manage my auto pay and the website won't let me remove it. I'm going to let my bank know that they're committing fraud and will more than likely have to go to small claims court.

Date of experience: April 15, 2023
Rhode Island
1 review
1 helpful vote
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Beware and READ!
November 4, 2020

Don't finance with them unless you're an idiot and can't read contracts. The interest is exorbitant, and it's almost impossible to get someone on the phone. The website doesn't work. Predatory lending at its finest.

Date of experience: November 4, 2020
Rhode Island
1 review
35 helpful votes
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Not recommended
June 2, 2020

I made 3 payments of 340 304 and 300 for a selectional that would cost at the en of 120 days 1,592 I was paying more monthly because I wanted to finish paying sooner, I called to pay off my debt and they told me it was $734 I have Like 2 or 3 weeks for my contract to end and waiting for a call from manager 2 days ago have not hear from them... acceptance now it's a headache

Date of experience: June 2, 2020
Ohio
1 review
18 helpful votes
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$#*! acceptance now
June 20, 2020

I just got off the phone with them today about my agreement getting extended because they never explained to me when purchasing the bed that I would have to pay interest on the months I've already paid as well as payments not paid if not paid off in a certain amount of months. Now they saying I have 460 dollars left. When I paid 3 months of 156. Be only cost 718. Very pissed

Date of experience: June 20, 2020
Texas
1 review
0 helpful votes
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Hiden fees
July 19, 2021

I purchased a mattress from Rooms to go using acceptance now with the intention of paying it off within 90 days. They offered me 90 days same as cash. They didn't tell me they would do a soft credit check. Which I don't have an issue but why not tell me. I have paid this off before the 2nd month with an additional $100.00 for the rental contract. Never told to and sounds stupid. But they said on top of the tax the state charges tax for each payment on top of the original tax. If that was the deal going to be it. But not tell me and change later is BS.

Date of experience: July 19, 2021
New York
1 review
8 helpful votes
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During pandemic
May 4, 2020

I called into to see if they could extend the buy out. I leave in New York City and as we all know it's on Shut Down. I was told by Chrissy that is not a opinion the offer. I also explained to her I'm not asking for more time because it's my fault, it's because I can't return to work until the Governor opens my office for work. She continued to state the I can do the regular which I'll be paying more. So I'm writing to let everyone know that this is not a company that you want to deal with. The will not help you when the country is in a state of emergency.

Date of experience: May 4, 2020
Connecticut
1 review
3 helpful votes
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Scam!
November 20, 2022

I took 2,000 loan and there was a 60 days return and we call for return 15 days after purchase and no one help, we ent to the store and after 7 time they promise me they wont report me as late or damage my credit.3 month later they send me collection for 5,000 and damege my credit over 100 point and keep reporting every month. Dont do it!

Date of experience: November 20, 2022
Massachusetts
1 review
0 helpful votes
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Purchased 2 of 4 items through My own checking account and after the horrible delivery where they took my front door off and left with it off I noticed after paying twice that my balance wasn't right. I made 5 payment in 120 days and they left me after 3 weeks of attempts to get someone to fix the balance with no resolution forced before Xmas to pay 1500 when the initial cost was 2000... acceptance Now doesn't want a payment in 120 days. They want to make triple and I called and spent so many hours previous to my 120 days and nobody cared.

Date of experience: December 3, 2021
Delaware
1 review
14 helpful votes
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Bad company
July 3, 2020

They are rubbish, total robbery do not respect the term of 120 days, stay away from these companies had a balance and in the end they leave with other things, the balance that had for 5/17/2020 was 1,044.79 covered the balance on 12/5/2020 of 1,110.35 and they still didn't respect me they are miserable

Date of experience: July 3, 2020
Florida
1 review
1 helpful vote
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Worst Service I Ever Had
September 15, 2020

Run from this people, they are totally scamming people. Customer service is zero to none. You will be on the phone for hours before getting a rude agent unwilling to assist. Their website keeps locking you out when payment is due so they can charge you for penalties. Called multiple time in reference to an error in a payment they automatically processed causing me an additional $400 and the District Manager from Clermont Florida named Theodore was extremely unprofessional in the matter and basically told me to F@#@ O#$... Acceptance Now will never get another cent from me and the family again...

Date of experience: September 15, 2020
Texas
1 review
19 helpful votes
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This company is the worst ever. They don't let you know your balance. Even when sick in the hospital they call all day everyday. They have so many fees that I was aware of. I will never buy anything through them they are scammers. If I would've known this company was rent a center I would have left this furniture right there. DO NOT RENT OR BUY anything with this people.

Date of experience: May 15, 2020

Overview

AcceptanceNow has a rating of 1.2 stars from 227 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AcceptanceNow most frequently mention customer service, value city and district manager. AcceptanceNow ranks 674th among Furniture sites.

service
87
value
79
shipping
58
returns
50
quality
66