AAA

I have been a member since 1995 and I have received the WORST Roadside service the past 2 times which was non provided! The first was when my wife was locked out of her vehicle at 11 pm and called AAA and was told someone would be out to assist her, she received updates saying someone would be there. She had to stay with neighbor. The next morning I called AAA about the lack of my wife's assistance to her call and was informed they couldn't find anyone to send out! AAA should have let her know so she could find another tow service. The second time was when she had a flat and called to get assistance, she waited 2 hours and still no AAA! She canceled the call and called another tow company and had assistance in 15 minutes!
DO NOT GET AAA! Look elsewhere!

At 12:52pm on Sunday March 31,2024 my vehicle was not drivable. I contacted AAA immediately and requested for assistance. I never received assistance. I had to find a way home (paid a co worker), and leave my vehicle at the location it broke down. At 4:22 AM, 15 hours later I get a call from AAA that a technician will be assigned at 8:30am. Why in the world would anyone call a customer at 4:22am!?!? Ella said she was calling all the requests in the queue and I was listed. Why would you call?!? After my call a text message was sent with the details of the assigned technician. The was sufficient, a text message. Now it is 4AM and I was woken up, alarmed, and given so much anxiety because I receive a call from AAA to let me know a technician has been assigned 15 hours after my request! 15 hours after my request. This whole situation was inconvenient, inconsiderate, and really irresponsible on AAA side. I will not be renewing my membership after this year. This is only one of the many bad situations I've had to deal with as a customer for AAA.

Horrible customer service. Not recommended. They do not care that you are stranded in an unsafe location. This is the 2nd time this has happened with them.just avoid them.

My car broke down at my doctor's office at 1 pm, called AAA, they said someone would be here at 2:45, called again at 3 pm, rep said they are changing shifts and someone would be here shortly and that I was #1 on the list! Called again at 5 pm, rep sad they were just finishing with a service call and I was next in line! I told the rep I thought I was first on the list! She had no answer but she would call the tow truck driver and would call me back! She called back and said the tow truck driver wasn't answering his phone or text messages!. The rep then said to leave the key in the car and go home! Yeah, right! I refused this suggestion, she then told me the driver would meet me at 6:45 am the next day. Called AAA the next day at 7 am to report no driver again, she then said he would be here at 8:15 am. I called again at 8:30 and the driver would be here at 9:45,3 hours after promised and a total of 8 hours of waiting for a tow truck in sweltering 95 degree heat!. I then called a local towing company who was here within 20 minutes! For AAA, this is the WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED! I will never again use AAA and urge anyone reading this to do the same!

My dad signed me up for AAA when I got my first car and kept paying it. I didn't realize I had it until I got a flat tire at the wrong time. I was on the highway when my tire front tire blew out and of course it was raining that day. I don't know the first thing about changing a tire after calling my dad he told me to contact AAA. Luckily I have a AAA card with my registration so I called them right away. They were extremely helpful and very comforting the lady even stayed on the phone with me while she contacted my mom on the other line to let them know that everything was OK and the truck was on the way. The truck arrived within 25 minutes told my car off the highway to a safe location and change the tire for me all the while requesting if they wanted to wait for my dad to show up if it made me feel more comfortable. What should've been a horrible nightmare for me was actually pleasant and comforting. I would recommend AAA to anyone and everyone I know definitely worth every single penny!

So I ran into a triple a driver his fist name was Ben i probably bugged him and was cause he was at the shopping plaza and I could not find help and a saw him on the other end and bugged and and he helped me cause I dunno what I would have done cause I don't get paid till Friday and I was broke and I asked him for help. And he helped me so what these means for u Tripple aaa is that I will become a life time member. As of Friday march16 because ur man went out of their way for me.so now u have a life time member. Thanks again I cannot believe that I got help in a time that I was I need in my life

TRIPPLE A IS THE WORST COMPANY TO EVER PAY A DOLLAR TO FOR ANYTHING. THEY DONT CARE ABOUT YOU OR THR PROBLEM THEYRE SUPPOSED TO HANDLE. THEY WILL LEAVE YOU ON THE SIDE OF THE ROAD FOR 4+ HOURS IN A THUNDER STORM AMD NOT EVEN GIVE YOU ANY ANSWERS JUST SAY DISPATCH IS LOOKING IN TO IT AND NOT GIVE A $#*!. DO NOT FALL FOR THE BULL$#*! REVIEWS ON HERE. THEYRE TRASH. IM ONLY PUTTING ONE STAR BECAUSE I HAVE TO PUT SOMETHING.

4 hours waiting for a tow, many calls, the information is the same. The driver is 30 minutes away. Driver never came! I had to pay for my own tow.Terrible service and no longer trustworthy

Over 6 hours to come to me with a tow truck... no calls no nothing just left me waiting well over 6 hours it was 130am wen i called 630 am when i got picked up... HORRIBLE SERVICE

HEY AAA SUPPORT STAFF THE MINUTE YOU TELL ME YOU ARE NOT LISTENING I DEFINITELY AM NOT. IT IS One of the rudest things a support person can say. Since when does AAA not provide road service to a car whose membership has been covered for 26 years. A mysterious phone call that was obnoxious beyond belief. No it is not the car it is the person that is covered. I do not break down my car does. No I have to stand by the car. I can not have a son or a handyman or a gas station attendant. Finally got a normal person on the phone. Thank you tiara.

I had three recent service requests and two of them were horrible experiences. First request, my wife was stranded on a major highway less than a mile from an exit. It took the service folks 2.5 hours to reach her regardless that they called 2 hours earlier saying they were on their way and would be there in 10 minutes. Once AAA sends a service tech they wash their hands of the experience. She waited in the rain over 2 hours for the tow to take place. I sent an email to the corporate office, it took them over a week to respond. And not much sympathy from them at all.

Second issue, I called AAA at 9:30 a.m. and they took all of my information, transferred me to another AAA location, they asked me again for all of the same information, including where my vehicle was stranded. Long story short, 7 hours later at 4:45 pm still no pick up or service from AAA. No communication or follow up. I had to call AAA again and reenter all of my information, no apology, no compassion, just robotic name and card number sir. No concern that somebody dropped the ball earlier and left me stranded all day. My car sat there for 7 hours and now I have to rent a car because the service station will be closed by the time my car gets towed to them. AAA should be named FFF because that is the grade they get for customer service an F!

I do not use AAA when it cost $90 for a service call, so once they say, unfortunately, this is your fifth call, you will be charged $90 for this before service I decline and find alternative means. For this reason, I always ask if each service is within my membership. I was always told yes. It is within your membership. You still have 2 more calls. So you can imagine my surprise four months later when I was told that my account will be going to collections because I did not pay for a service. One of their own people said this to me "Their system glitched or was down the day of the service you should have not even been given the service if it was the fifth call". Another representative said even if we told you that you still had more free calls, we are still charging you now. What made it worse is that their system had my brother who is just an additional driver as the main driver and was sending him to collections. It is my signature on the documents. I have to pay now because my brother is on the line, but AAA no more. By the way, according to their bill, we are all still in 1920, not 2020. Fix your computers AAA

There are other companies that offer 6 - 8 calls and are way cheaper than AAA

When I applied suppose to give 50 percent off. This isn't the case. The website didn't give a code snd I paid full price now I'm not getting anywhere for them to refund the 50 percent owed.

There has got to be a way to leave.negative reviews. I called them 5 and or 6 times times to get my car towed to the shop and each time they told me.a different time the tow truck was coming. They refused to call or inform me all the times that the time had changed. All 5 or 6 times causing me to call them and they gave me an attitude all 5 or 6 times after they hung up on me. DETESTABLE CUSTOMER SERVICE-- THEY HAVE NO RESPECT FOR THIER CUSTOMER OR CLIENTS.

AAA sent a tow driver to a restaurant where our car broke down. The driver was supposed to tow our car to our dealer, but the car never got there. Spent six days on the phone with AAA, tried calling the tow company, but their voice mailbox was always full, their address listed on Google was an auto parts store who knew nothing about this towing company. I asked AAA to contact the tow driver to see where he took our car. Their answer was "he said he towed it to the dealer". I then asked to have the driver take a picture of where the car was towed, but never got it. After six days, we finally got the police involved, who found our car at a dealership a mile from ours, a Toyota dealer (ours is a Nissan). Trying to talk to a real person at AAA is nearly impossible. I was on hold for as long as 30 minutes only to be told I had to be transferred, then waited another 30 minutes. They couldn't care less about the fact that we were without a car for almost a week. Worst customer service ever. Will find another company.

IF YOU THINK ABOUT THIS COMPANY. FIRST FOR PICK UP YOU CAR ONLY COVER 5 MILES 5 MILES IS NOTHING SO YOU NEED PAY ANY WAY IS YOU HAVE SOMETHING SIMPLE LIKE TIRE YOU NEED Waiting hours. ANY way I don't think this company help I no want nothing with this company is loss money.