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lola a.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Finance

Member since February 2020

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1 Review by lola

AAA
2/20/20

I do not use AAA when it cost $90 for a service call, so once they say, unfortunately, this is your fifth call, you will be charged $90 for this before service I decline and find alternative means. For this reason, I always ask if each service is within my membership. I was always told yes. It is within your membership. You still have 2 more calls. So you can imagine my surprise four months later when I was told that my account will be going to collections because I did not pay for a service. One of their own people said this to me "Their system glitched or was down the day of the service you should have not even been given the service if it was the fifth call". Another representative said even if we told you that you still had more free calls, we are still charging you now. What made it worse is that their system had my brother who is just an additional driver as the main driver and was sending him to collections. It is my signature on the documents. I have to pay now because my brother is on the line, but AAA no more. By the way, according to their bill, we are all still in 1920, not 2020. Fix your computers AAA

There are other companies that offer 6 - 8 calls and are way cheaper than AAA

lola Has Earned 2 Votes

Lola A.'s review of AAA earned 2 Very Helpful votes

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