4seating.com

Meggin was most helpful in responding to my request of needing help with a replacement item that I needed help with. She was very courteous and took the time to make sure I was getting what I needed.

Got 2 leather sofas from 4 seating 5 weeks ago one sofa had a scratch on it. I paid no attention at first because it was not really noticable. Just on surface after sitting on sofa one week it got deeper and noticeable. Called 4 seating and they would not help me. Told me i did it myself. Which was totaly untrue. I could not get thru to guardian warranty for a week so finally got in touch with them on line. They refused to help me. I called 4 seasons back and was told to fix the sofa myself. I am 83 an do not know how to do that and should not do it on a brand new sofa. I told the manager Richard what was i to do. He said i should have a nice day and hung the phone up on me. So now i am unable to get help from them they are supposed to cover the sofa for first year. Warranty company which i paid for refuses to do anything. Telling all this because i do not want anyone else to go thru what i am going thru. Sorry i did not read reviews before purchase this company has bad reviews. Also Clara is the person i ordered furniture from. She told me to call her whenever i had to. Once she got my money she did not answer 4 e-mails or 7 calls. Most awful company to deal with the worse customer service ever. I had to get more furniture for the den and i purchased it from a reliable company raymour and flanagan. Sorry i did not purchase from them first time as their reviews are great and my neighbor who purchased from them said they stand behind their furniture 100% So sorry i ever made this purchase from 4 seating. Read reviews first

We bought a loveseat in 2021 $3200 cost and again in 2023 $3200. We received in 2021 the first time we sat on it to put our legs up the motor didn't lift the legs. The lady I spoke to gave us a refund for the couch. We waited a year and thought they honored the product, lets try again. We bought a different brand the 2nd time and it was worse. Yes shame on us for trusting this company twice. The love seat came broken (the middle piece didn't fit) the paperwork was not attached to the bottom of the feet rests on either care which means it was likely a used couch. The feet rest was bent on one seat and on the other seat it squeaked when you were lifting the rest. When we called customer service the:Manager of customer service told us" basically tough luck. Then I called the owner and he did actually call me back but I was busy and missed his call. The company sent us a middle piece to replace part of the broken couch but the other two seats they never fixed. This has been the most horrible purchasing experience of the last 10 years. I would NEVER recommend these couches to anyone who can afford them. This feels like I just purchased a used couch at full market value from criminals. Save your self the headache and go to a more reputable furniture company.

Mani was so helpful great job went above and beyond my expectations. If I was a girl I'd suck his D***

Megan was wonderful and really helped. Figure out my issue. She was informative. I knew a lot more about how to fix furniture than I did. Five stars.

On November 28th 2023 I ordered a Seatcraft Republic gray leather loveseat, after ordering I got looking at the reviews and if I would have done the reviews first I might not have ordered but I can say that everything 4seating.com said what was going to happen, happened, how it was going to ship, how quick I was going to get my loveseat, it was spot on, I live in Southeastern Michigan and the couch came out of the south end of Texas, when it got here, on time, there wasn't a single mark on the box, I opened box while the trucking company was still here delivering to make sure I was getting what I ordered and there was absolutely no damage to the box or loveseat and exactly what I ordered, a few weeks later a family member put a slight dent in my cup holder so I got a hold of 4seating.com and explained what happened and I paid for another one, it promptly came out except it was a Black Chrome, not a Silver Chrome that I needed so I called them back up and they are now sending me out a silver Chrome at no extra cost.

Beautiful product and the customer service was highly professional, responsive, and assisted us with our needs

Very comfortable seats, massage and heating are amazing! The chair table and wine glass holder, a major plus!

My couches arrived with two broken plugs. When I called 4Seating, they immediately shipped new plugs out.

Megan did a great job. Friendly and courteous. She found my order immediately and gave me the great news that my seats were sent out early.

Horrible company - avoid at all costs! You can buy the same furniture from other retailers who stand by their products and provide better customer service then this sham of a company.
In an nutshell: We ordered and received a leather power sofa from them back in June 2022 with White Glove service. The install techs noted that one of the power headrests was defective - we immediately contacted the company and sent the requested info and pictures. Checked back several times over the following several weeks, finally they requested the same info again (resent.) They shipped us hinges for some reason, contacted company who said they would now order the replacement backrest. Next day they contacted us again asking what needed to be replaced.

Fast forward to November - after numerous attempt to contact the company for order status the replacement arrives unannounced in mid November. The repair company sets a date for a mid December replacement. On the scheduled date after the appointment timeframe the repair company calls us to say due to a "medical emergency" they have to cancel the appointment and would send new details via text message. The text now has a mid January appointment date, yet another month to wait. Call the repair company and they that's the best they can do. Meanwhile we receive an email from 4Seating that the repair company told them we weren't available for our appointment. After straightening that out with 4Seating we receive another email from 4Seating offering us $100 to do the swap out ourselves. We tell them we want the repair company to do it so its done correctly and so that they take away the defective piece. So now we wait...

Come yesterday the repair company comes, makes the repair and informs us they can't take the defective part. Contact 4Seating and they say its our responsibility to dispose of it. So on top of having to wait 6 months for a fully functional power sofa, we need to pay to have the defective backrest disposed of that they originally sent us. White Glove service my a$$!

Go anywhere else but this POS company, you'll be glad you did

You all need him more than he needs you. Great job explaining things to me and my wife. If I decide to purchase the loveseat he will be my guy

My order was 5k and the chairs shipped to me with the white glove install service. The guys who built the chairs did a great fast job and nothing was screwed up by them. As a super sized 4xl man the 3 chairs I ordered side by side were the "Big and Tall Brown Leather ATHENIAN 7000 POWER STRAIGHT ROW OF 3". THIS CHAIR IS MASSIVE AND AWESOME. 4Seating steered me right on this! The leather is true leather and exceptional. The leather feels as good as high end luxury car leather. Only ding was when my highly optioned charos arrived there were no chargeable tables I had ordered. When I called immediately, not being happy, they assured me I would get the missing 3 tables with chargers Aug 15 and I got them! WOW, TRUE TO THEIR WORD AND BEAUTIFUL. So in my case they get a 5 star rating! IF YOU ARE SUPER LARGE person BUY THE ATHENIAN MODEL! II AM OLDER AND TAKING PICTURES FOR THE INTERNET IS OVER MY PAY SCALE! I would give the chairs a 10 if they offered it. I never give reviews but I was scared as it was over 5k in the initial order but 4Seating performed! I hope you have the same experience.

BUYER BEWARE! If you buy something, just hope it is in stock or you might never get it. Also hope that it works for you, because they will never stand behind what the Sales people tell you regarding their return policy.
While looking for some theater seating, I found 4seating.com. I called and spoke to Joseph a few times. I was concerned about finding something tall enough for me, but Joseph talked me into buying 4 recliners that he assured me would be tall enough. He told me if I ordered all 4, I could return them with no restocking fee on the boxes I didn't open.
When I received them, I only opened one box and tried it and found it was too short for me so I called Joseph back to return them. Joseph told me he would arrange return shipping on 5/11 and then stopped returning my calls.
I called again on 5/18 and was told Joseph never requested the return but that they would it do then and get back to me within 2 business days. Once again, I heard nothing. I spoke to Nissa on 5/24 and was told that the previous person hadn't requested the return either but she assured me she would request the return and get back to me within 2 business days. Once again, I never heard back.
By this point, I started to realize that what Joseph had told me was not true and they would do what they could to prevent me from being able to return them. On 6/3, I called and spoke to a Supervisor, Richard. Richard told me that noone had ever requested the return, regardless of me requesting it 3 times previously.
Richard then tried to change the terms of the return from what Joseph had told me when he sold the chairs to me. I tried once again to just get the return process started and that is when Richard, the Supervisor, hung up on me. It is painfully clear that they are not willing to return these chairs and stand by what they said before the sale so I am having to work with my credit card company to get the items returned and refunded.

My husband seen these seats on line and had to have it. So i called and Andrew did a quote for me first i would like to say that i wanted all leather and the set i wanted was not leather and he advise me of that love him for that. When i ordered he gave me the $200 discount plus went to his supervisor and got me another $100 off. Now on the call he advise me they were out of stock and that it should be in and i will get it by the first. I order on 6/3/20 and it is 7/11/2020 still have not gotten itbut it has shipped, Now let talk about shipping every other company used trucks to ship why they use a train it is Coming from CA i live in GA why they advise me it takes 7 days for it to get there states you didn't have to pay for shipping but i paid $400 for white glove you telling me that is not any price for shipping with that. So now they use a company called Echo to ship very nice customer service. And JB Hunt to deliver. None of this was advise to me when i purchased i thought they send it by fed usps ups dhl i don't know then they will get to there company. So when 4seating sent me my shipping info i shows a delivery of 7/3 so i called them and ask what time they state that i have to contact jb hunt to find out now who are they the white glove company ok. So i call them to set up a time they advise me to call back on the 5th because they won't know until they get it mind you i know they are closed on the 4th but the 3rd also. So on the 5th i call them they do not have my order as of yet so i am thinking that they have not scanned it in. So i wait for the 6th they state they still don't have it so i call echo and they don't have it either. So i called 4seating to advise them of this do you know i was told off by the customer service advising me i don't know what i am talking about. I am done i advise them i was going to give them a bad review. I said all this to say please if you want this set google it because i know you can purchase it from somewhere else but they service is bad just bad