Bob W.

Horrible company - avoid at all costs! You can buy the same furniture from other retailers who stand by their products and provide better customer service then this sham of a company.
In an nutshell: We ordered and received a leather power sofa from them back in June 2022 with White Glove service. The install techs noted that one of the power headrests was defective - we immediately contacted the company and sent the requested info and pictures. Checked back several times over the following several weeks, finally they requested the same info again (resent.) They shipped us hinges for some reason, contacted company who said they would now order the replacement backrest. Next day they contacted us again asking what needed to be replaced.

Fast forward to November - after numerous attempt to contact the company for order status the replacement arrives unannounced in mid November. The repair company sets a date for a mid December replacement. On the scheduled date after the appointment timeframe the repair company calls us to say due to a "medical emergency" they have to cancel the appointment and would send new details via text message. The text now has a mid January appointment date, yet another month to wait. Call the repair company and they that's the best they can do. Meanwhile we receive an email from 4Seating that the repair company told them we weren't available for our appointment. After straightening that out with 4Seating we receive another email from 4Seating offering us $100 to do the swap out ourselves. We tell them we want the repair company to do it so its done correctly and so that they take away the defective piece. So now we wait...

Come yesterday the repair company comes, makes the repair and informs us they can't take the defective part. Contact 4Seating and they say its our responsibility to dispose of it. So on top of having to wait 6 months for a fully functional power sofa, we need to pay to have the defective backrest disposed of that they originally sent us. White Glove service my a$$!

Go anywhere else but this POS company, you'll be glad you did