4seating.com

Richard Valdez helped me very fast and will send me another chair, he addressed my problem immediately and researched it. I recommend this company to everyone.

Purchased 4 heat and massage recliners, 2 cuddle seats. Zack was brilliant and extremely helpful in the whole process. He went over and beyond with all the follow ups and questions I had. Rich helped me with a service request i had. 5 stars for both Zack and Rich!

Very satisfied with quality of captain chairs. Service was above and beyond. From Clara in sales - to shipping and fast deliver - to installation instructions - and customer service with Megan and Manning. Great experience and will highly recommend Shop4Seats!

They helped me throughout my order. Went beyond my expectations. Great customer support I would highly recommend them

Great customer support! Within 1 business day response from customer service from a friendly and attentive representative.

I got the standard 4 Seatcraft Virtuoso and love the quality as it really feels the same if not better than the high end movie theaters. It is very comfortable and love all the features it comes with and very happy I decided to go for the additional features.

There was a mix up with sound shaker ordering which the customer service representative corrected quickly accounting for the inconvenience and provided top notch customer service (Thank you Megan). Shortly after I found that one of the lights were not working and Manuel (Manny) on a separate call walked me to thought to find a loose cable that came loose during transport. He spent the time with me and never made me feel rushed. Even with these issues, they took care of me and the wait time when calling in was non existent. The service alone has made me a loyal customer and I would find it very hard for any competitor to match the level of service and care I received. Thank you!

Manny in customer service and I believe the gentleman in the ordering Department was Jeff they work together to get me everything I needed as quickly as I needed it. Excellent teamwork excellent customer service.

Some of the best customer service I've ever encountered. I spoke with Joseph on multiple occasions and every time he was so helpful. This guy is super knowledgeable! Great personal skills. Thank you Joseph! I appreciate you Can't wait for my chairs to come!

Had a conversation with Megan Moore and she was awesome! She was very patient while I rambled through my explanation of what was wrong with my 4seating home theater set. She guided me through the relevant steps to get the right information about the parts the parts needed to repair my seats and was very responsive to phone calls and emails. She also directed me to parts of their websites where my questions were answered. Megan was nothing short of amazing and nice. Was easy to talk to as she made sure she heard you right by repeating your feedback. She had the parts needed posted by fedex to arrive within 3-5 days.

Home Theater Seating-We finally decided upon a home theater. Zack was the absolute best customer service representative I've ever had the opportunity to work with! He went above and beyond the call of duty, answering all my countess questions, not only providing me with different design options but then giving me the exact measurements on my seating options for our home theater. He's the absolute best!

I bought 3 chairs in couch formation earlier this year. Sprung for the heat and massage and love it! I just had an issue with a loose thread and Megan was very prompt and helpful. She has me totally taken care of. Highly recommended 4 Seating and Megan deserves a raise!

Zack Falcon's customer service was 2nd to none. Amazing to work with and I can't say enough about how he helped me throughout my entire every indecisive process. He answered all my thousand questions and was really helpful!

Manuel helped me with my ordering & it was an excellent experience. He was relatable, & didn't keep me on the phone too long. My needs were fulfilled,& he was very nice on the phone.

So after drilling this guy for days with questions he never wavered in his outstanding knowledgeable professionalism. Absolutely would not go anywhere else with my business because of this guy. We are also ecstatic for our seating! Thank you very much.

Ordered this on Monday 4/20 after speaking with Zachary from Seatcraft. Wife and I originally had our sights set on the Europa, but Zachary suggested the Anthem as its made of top grain leather where as the Europa is made of gel leather. Same features on both and not much difference in price for a much better material. It was great advice which we followed.

I placed the order and Zachary told me the item will ship on 4/21 to a local mover near me and they would contact me in a day or two after they received it to schedule delivery. I opted not to do the white glove service as I'm handy with assembling furniture, and Zachary said that although the couch was heavy, the backrests were not attached and could be carried individually, two people should be able to manage carrying the base. Based on that guidance, I went with curbside drop. If I can offer advice: For the love of God and all that is holy, do NOT do curbside delivery. The couch is incredibly heavy. If your situation requires carrying the couch up or down stairs, pay the 199 bucks and have them do the heavy work. I wound up hiring local movers last minute to come and move it. Also, the love seat comes wrapped in lots of cardboard and is placed on a large wooden pallet. The driver did not take the pallet, so I had the fun of breaking down the pallet into a whole bunch of pieces to ensure it fit inside the trash bins (we have strict trash/recycling requirements here). Had I done the white glove service I would not have had to mess with all of that. So again - buy the white glove service, totally worth it.

About the delivery schedule itself, remember I said Zachary told me to expect a call from the delivery company? That never happened. Dude just arrived on Wednesday 4/22 and I was totally unprepared. It made for a long and inconvenient afternoon sitting outside guarding my new couch chillin on the sidewalk while waiting for last minute hired movers to arrive. So not very happy about the delivery experience.

Couch itself: Pretty comfortable and enjoy it a lot. But some annoying small defects. 1. Seam on back of couch has a two inch defect where the threads are frayed/missing. 2. The leather is sagging where it should sit flush and tight under the center power console (on fold out middle table). 3. The post that secures the armrest table into the armrest kept popping out, making the table unusable.

Warranty support and customer service is great. They answered the phone on the first call and kept in close communication with my by e-mail. For issue 1, they are sending me a new seat back (will take few weeks but I'm ok with that). For issues 2 and 3, they provided me guidance by e-mail on how to fix myself. Very simple and quick fixes. If you can use a screw driver, you can fix these issues in under 5 minutes.

Also, if buying made in the USA is important to you, then you may be unhappy. Although Seatcraft appears to be a U.S. owned and operated company, it appears my recliner couch was made in Vietnam (as per the manufacturer label affixed to the bottom of my couch). Not a show stopper for me.

Overall, its a very good product, quite comfortable and the accessories are very nice. Some shoddy workmanship on the finishing touches are frustrating, but their warranty support and quick response has been very good. The delivery service could have been better, but I realize they outsource that part. Had the delivery experience been better, I would have rated at 5 stars. Overall, this is a great company to do business with, and I would buy furniture from them again.

The person that help me was able get.e my receipt quickly and was very friendly.

Overall the company has always been great.

Just ordered 8 Home Theater seats with help from Zack! He made the entire process easy! I will review the seats in a couple of months when I receive them.

On November 28th 2023 I ordered a Seatcraft Republic gray leather loveseat, after ordering I got looking at the reviews and if I would have done the reviews first I might not have ordered but I can say that everything 4seating.com said what was going to happen, happened, how it was going to ship, how quick I was going to get my loveseat, it was spot on, I live in Southeastern Michigan and the couch came out of the south end of Texas, when it got here, on time, there wasn't a single mark on the box, I opened box while the trucking company was still here delivering to make sure I was getting what I ordered and there was absolutely no damage to the box or loveseat and exactly what I ordered, a few weeks later a family member put a slight dent in my cup holder so I got a hold of 4seating.com and explained what happened and I paid for another one, it promptly came out except it was a Black Chrome, not a Silver Chrome that I needed so I called them back up and they are now sending me out a silver Chrome at no extra cost.

Reached out to the company via email. Megan responded with a phone call. I was getting ready to step into a meeting, so she agreed to call me back a little later. She helped me walk through the problem and offered two solutions to fix the problem, all under warranty. And if the self install becomes two problematic she guaranteed to be able to send out a technician. Great work Megan!

We have had our theater seating recliners for 4 years and we love them. We recently had a power box smashed by our kids and Megan in customer service went above and behind to help replace it. Highly recommend 4 Seating

I encountered an issue with one of my recliners. I went through all the troubleshooting steps and even tried replacing the switch, but it didn't work. Megan, one of the customer service representatives, suggested that I disconnect one of the box modules that was screwed to the recliner, reroute the wire, and reconnect the chair. The module that was originally connected was used for an app. Surprisingly, once I disconnected it from the box, my chair started working again!

My recliners are beautiful. All technical components are working. I had a small water back up in my basement that took out my power supply and customer service did an excellent job with helping me replace them. Manny was very helpful, kind and courteous with getting my order to me.

I just love my new seat.
My Brother has 4 Diamond collection for his home theater and I had to purchase one for my household...They are strong and leather is pure comfort...
Customer service was fantastic, My seat arrived in less than a week.