They know their products very well, are easy to get a hold of, and ship replacement parts quickly. Great seats! We love them!
Zack at 4seating took the time to go through the best options for seating in our Home Theater. We discussed how many chairs per row. He took the time to answer all my questions on the products. Just an amazing experience
Megan in customer support took the time to help with a few replacement trays that came defective. Just an amazing experience with her as well.
I can't say enough about the total buying experience and customer service I have received from this company.
Thank you
Jeff and Christina Dunemann
Our experience with 4seating.com has been fantastic. We found them from an online search and reached out via phone for additional sales information. Our salesman, Joseph, was very helpful. The furniture delivery was timely and the chairs are gorgeous and just as we expected. When I recently contacted customer service, Megan was able to quickly resolve my issue. There was no hassle and I was able to email and speak with a live human :) Every interaction has been positive. Highly recommend!
I got the standard 4 Seatcraft Virtuoso and love the quality as it really feels the same if not better than the high end movie theaters. It is very comfortable and love all the features it comes with and very happy I decided to go for the additional features.
There was a mix up with sound shaker ordering which the customer service representative corrected quickly accounting for the inconvenience and provided top notch customer service (Thank you Megan). Shortly after I found that one of the lights were not working and Manuel (Manny) on a separate call walked me to thought to find a loose cable that came loose during transport. He spent the time with me and never made me feel rushed. Even with these issues, they took care of me and the wait time when calling in was non existent. The service alone has made me a loyal customer and I would find it very hard for any competitor to match the level of service and care I received. Thank you!
Purchased 4 heat and massage recliners, 2 cuddle seats. Zack was brilliant and extremely helpful in the whole process. He went over and beyond with all the follow ups and questions I had. Rich helped me with a service request i had. 5 stars for both Zack and Rich!
Very satisfied with quality of captain chairs. Service was above and beyond. From Clara in sales - to shipping and fast deliver - to installation instructions - and customer service with Megan and Manning. Great experience and will highly recommend Shop4Seats!
Huge selection of fine home theater chairs and seating in addition to friendly and helpful staff! Richard the showroom manager was very knowledgeable, helpful and patient while attending to our questions and concerns about home theater chairs! He was able to explain how to connect the SoundShaker amplifiers I would need to connect to my Anthem AVM-70 pre/pro! That took a lot of worry off my mind because I didn't know how to connect it all up! It's wireless! Awesome!
I purchased 7 Apex home theater chairs for my dedicated HT room! THEY are NICE! Adds that elegant touch of awesomeness my home cinema experience! The sound shakers...WOW they kick and add that 4D movie experience! Just wow's my guest and my family! Tray tables are awesome and I got a bonus tablet and cell phone holder with my purchase just for writing a review for 4Seating! That's real handy!
We have had our seats for a year and they work great. Wonderful customer service when one of our ports broke. They sent it in less than a week with an easy video to replace.
Manny in customer service and I believe the gentleman in the ordering Department was Jeff they work together to get me everything I needed as quickly as I needed it. Excellent teamwork excellent customer service.
I bought 3 chairs in couch formation earlier this year. Sprung for the heat and massage and love it! I just had an issue with a loose thread and Megan was very prompt and helpful. She has me totally taken care of. Highly recommended 4 Seating and Megan deserves a raise!
Richard Valdez helped me very fast and will send me another chair, he addressed my problem immediately and researched it. I recommend this company to everyone.
Just got off the phone with Zach. So pleased with his knowledge of the products and to top it off he was so friendly which is truly a blessing in this day and age! Placed our order with him and can't wait to receive the chairs. Thanks again for truly caring about your customers.
We purchased four cinema seats and a large black sectional with two Ottomans from four seating. The sectional has less than 1 inch of cushion in the seats. We contacted the company and sent pictures and they said sorry they will not refund discount or even send extra filler to make the sofa appear as it does in pictures online. We do not recommend purchasing from this company.
Sales people are border line harassment. And when you ask to be removed from contact. They are extremely rude! I dealt with Zack at 4 seating. Worst services ever
Some of the best customer service I've ever encountered. I spoke with Joseph on multiple occasions and every time he was so helpful. This guy is super knowledgeable! Great personal skills. Thank you Joseph! I appreciate you Can't wait for my chairs to come!
After having issues with our loveseat I contacted 4seating for service. Megan was cheerful, called me back in minutes, after getting our repair approval. Hard to get good customer service these days, this is how it should be. Thank you!
Not worth the wait, I can't review the produce because I am still waiting. It was delivered to Chattanooga 3 days ago after waiting over a week and now it will be 3 weeks until I get it... I live one hour away. I paid $200 for white glove delivery so I can wait 3 weeks for 2 chairs. I would cancel my order but its a 30% charge plus freight... are you kidding me? I also paid for the extended warranty which I'll probably get screwed on that too. Total price for 2 chairs is $2700 and I have a very bad feeling about this. Buy from Costco or somewhere more reputable.
Excellent service. Shipper damaged one of the seats and another one was sent out right away without any hassle. Took awhile to get the order but that was communicated clearly upfront. Would definitely buy from them again.
Working with Megan was absolutely amazing, she was very attentive and helpful when I ran into some scheduling issues beyond my control and with providing assurance that my seats would approve in perfect condition. They did, and her promptness made all the difference. Will be recommending to others.
So after drilling this guy for days with questions he never wavered in his outstanding knowledgeable professionalism. Absolutely would not go anywhere else with my business because of this guy. We are also ecstatic for our seating! Thank you very much.
Answer: The website was the eye catcher I had the money and went with it. People ask me all the time where I bought them
Answer: Let's just say when you have a guest over you won't be using the bedroom
Answer: Quality is great soft comfortable holds 2 people even while bouncing on it
4seating.com has a rating of 3.5 stars from 129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 4seating.com most frequently mention customer service, home theater and great job. 4seating.com ranks 5th among Home Theater sites.