• Sonos

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Overview

Sonos has a rating of 4.6 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. Sonos ranks 16th among Speakers sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1
How would you rate Sonos?
Top Positive Review

“Best stereo ever - worth every penny”

Anthony H.
6/20/22

Yes, Sonos is expensive, but you get what you pay for in this case. Best sounding, most versatile, best value one could ask for. I have had Sonos for 3+ years. Would never return to the conventional wired system ever again.

Top Critical Review

“Be wary about ordering from Sonos!”

Frances B.
12/24/20

I ordered a speaker from the Sonos website a month before Christmas. As the weeks passed and no speaker arrived, I heard nothing from the company. So I contacted them and got a vague reply that it would ship soon. The speaker did finally ship, but on the day of delivery the truck driver could not find the parcel in his truck. I contacted Sonos (by email) to notify them that the parcel might be lost. This is an excerpt from their reply: "As we state on our website, we unfortunately cannot take responsibility for any lost packages, however, if it is lost we can assess if there's a way to help you out." Really? They ship an item out, it will take no responsibility if it is lost in transit? How is that even legal? I will never order form this company again. Horrible people.

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user anthonyh1398
2 reviews
0 helpful votes
June 20th, 2022

Yes, Sonos is expensive, but you get what you pay for in this case. Best sounding, most versatile, best value one could ask for. I have had Sonos for 3+ years. Would never return to the conventional wired system ever again.

Service
Value
Shipping
Quality
Thumbnail of user philippep13
3 reviews
2 helpful votes
March 1st, 2020

They are not cheap but quality is really good and the wireless options are amazing along with the setup.

Thumbnail of user jenel17
4 reviews
4 helpful votes
May 6th, 2015

My entire house is "Sonosified". Love the sound and the ease of use!

Thumbnail of user bruceh38
3 reviews
14 helpful votes
December 9th, 2013

While I'm passing out roses, here's a big bouquet for Sonos, the wireless sound system people. I am a huge Sonos fan:; great hardware, coupled with brilliant software, and backed up by faultless tech support. I was once on the phone for two hours with some Sonos guy in Boston. He said he wasn't quitting until the problem was solved. And he did solve it. And it turned out that it wasn't really a Sonos problem but some bad mojo between my ISP and my router.

Over the last couple of years, the Sonos system has become pretty bulletproof and I haven't had to call for support. Now I get all the support I need from their huge, pertinent forum.

Thumbnail of user patriciam614
73 reviews
422 helpful votes
December 24th, 2020

I ordered a speaker from the Sonos website a month before Christmas. As the weeks passed and no speaker arrived, I heard nothing from the company. So I contacted them and got a vague reply that it would ship soon. The speaker did finally ship, but on the day of delivery the truck driver could not find the parcel in his truck. I contacted Sonos (by email) to notify them that the parcel might be lost. This is an excerpt from their reply:

"As we state on our website, we unfortunately cannot take responsibility for any lost packages, however, if it is lost we can assess if there's a way to help you out."

Really? They ship an item out, it will take no responsibility if it is lost in transit? How is that even legal?

I will never order form this company again. Horrible people.

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About the business

Sonos is the ultimate home sound system: a WiFi-enabled wireless network that fills your whole home with pure, immersive sound, room by room.

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