Stay away from iYogi. At best they are clueless; at worst, they are crooks.
I called them because of a compatibility issue between a brand new Windows 8 PC and a 3 year old Epson printer. I thought I was on Epson's driver download site but somehow got intercepted by a live tech support person at iYogi. She took control of my computer and immediately commented on how slow it was running. "Don't worry though," she said. "I'll clean up your computer and get it running properly as soon as I fix your printer problem." 20 minutes later, no progress on the printer problem, but my PC was running even slower and scary pop-ups were appearing on the screen saying things like, "Your computer is about to crash."
"See this box?" She moved the cursor to one of the pop-ups. "Your computer has some serious viruses, but I can fix it. Why don't you sit back and have a cup of coffee while I work?"
"Who''s paying for this?" I wanted to know. It was like pulling teeth to get a straight answer, but finally she said that while a lot of the work was free, it would take $150 to fully sanitize my computer.
Being convinced that iYogi had deliberately caused the problems they were now offering to fix, I pulled the plug on the Live Tech Support. Then I went to work: turned back on the firewall that had been turned off; removed 4 spyware programs that had mysteriously appeared; went to the real Epson site and downloaded the right driver; installed it - and everything works. But I am still worried about identity theft etc. I mean, God knows what they sucked out of my computer while they had access.
Oh yes... my computer miraculously recovered its speed... after I detached iYogi's drogue chute;-)