This is by far the worst customer service i've ever dealt with in my life. I ordered my sofa a few weeks ago. It arrived at my cities local terminal at 900am on 11/11/2024. I assumed i would get a call to schedule delivery. I waited two days and called them on November 13th 2024. And scheduled a delivery for November 14th 2024 between 10 -2. On the 14th I left my work 2 hours early at 12 instead of 2 when i get off because my wife was headed to work and no one was home to receive my sofa. I work in a prison and already had scheduled overtime at the local hospital where we had an inmate at and i was to sit with him from 4pm-12am. So around 3pm I called the delivery company (Roadrunner) about my delivery. She kept me on hold for 30 minutes only to come back and say they would be there between 5-6. So i canceled my overtime to wait for my sofa only to once again not receive my sofa or even a courtesy call from the company to inform me they weren't coming. I was infuriated with this company and there lack of respect for my time. So on November 15th i called 4Seating and told them of my experience and did not want the couch anymore. He proceeded to tell me that it would be a 30 percent restocking fee and i would be charged for shipping that they paid there to me and back to them $495.00 each way. Mind you i did not pay for shipping as it was free shipping. So i paid 1800 for the couch and 30 percent of that is $540.00. So 540.00 + 990.00 shipping. So 1530.00 for a 1800.00 product that still had. All because i waited a whole day and already missed out on 560.00 of overtime waiting for them. The customer service representative told me he would waive the 30 percent restocking fee or if wanted to still get the product him would refund me a 100.00. So still i wound pay almost 1000.00 for a product i never got. I asked the customer service representative to speak to his boss and his said i was lucky i got him on my call that he was the boss of customer service and there was no one else i could speak to. Richard Valdez is his name by the way and he also said they weren't at fault for the shipping companies mistake and even compared it to if you "put a letter in the mail and the post office messed something up ". I explained if you pay this company to handle you are definitely responsible for there mistakes too. I most definitely am not. So to summarize they only wanted to give me 100.00 for the inconvenience but charge me a 1000.00 for the inconvenience. All of which was none of my fault. So i hung up the phone disgusted and given those options figured i would just wait and schedule another delivery. As i sit here on November 16th 2024 typing this the shipping company still has not reached out to me since the no call no show on the 13th for a reschedule. Absolutely ridiculous and terrible customer service all around. As 100 percent disabled veteran and 26 years in state and federal law enforcement now i have done nothing by do my job with integrity and honesty. All of which i explained to Richard Valdez and 4seating. And just wanted the respect rendered to me. DO NOT USE THIS COMPANY YOU TO WILL REGRET IT!

Too start off I will admit based on my experience with 4seating that I partly acted in a childish way but from what I am reading in some of these other reviews may just be warranted after all. To start my order number ******* to prove I am an actual customer as the review on 4seating social media seem to reflect a much different picture of the company. Needing a new chair I decided upon ordering for the first time from 4seating as they seem to boast about quality and durability and numerous options. I live on the second story of a condo and my old chair lasting almost 10 years was on its last leg. Seeing how much they charge for white glove delivery I decided on just standard delivery. They boast that MOST orders ship the next day and then take 10-15 days for the carrier to deliver. 4seatng states that they will make contact when the item ships, from them, and is picked up by the carrier. The carrier is then supposed to make contact to arrange delivery. I placed my order on June 14 2022. I received no word 4seating or the carrier. After waiting 2 weeks I contacted 4 seating to ask the status of my order, They told me that the order shipped and to carrier was already in my area trying to get a hold of me. I had not received any calls, emails or voice messages from any carrier. I do admit I do not answer calls that come up as spam calls, but I expect a carrier to a least leave a message if i did not answer. In addition I checked my email and spam folder for any communication, and had not received form 4seating or the carrier I based my plans of getting a rid of my old chair, getting a dolly for the new chair and making plans to be home for delivery based on the fact they state it would be 10-15 days after 4seating notified me the shipper picked up the chair so I was not ready to have i delivered. They told me, via email, to contact the shipper to arrange pickup, I told them, no, I expect the shipper to call me, as that what is stated on their website. I admit this was childish but at this point I felt they were taking zero responsibility. I emailed 4seathing and told them I wanted to cancel the order, this was on a Thursday. The did not respond until the next Tuesday and advised me it is not canceling, it would be returning. Mind also during this time the carrier still never once tried to call or email about delivery. After telling them I did not want the chair, their response is original shipping of $199,30% restock fee, about $250 and return shipping about $250, with a total refund of around $400, I would have left one star, but I will give them one as I admit I acted a bit childish. The $700 dollars I am paying is well worth not having to look at that chair everyday and being reminded I let a company treat me as if it is a privilege to do business with them. I can not comment on the quality but based on other reviews it does not look to be great. In addition, I do believe this is the same company that provided the seating to my local movie theater about 4 years ago. These chairs are now constantly broken, ripped and falling apart and that is with almost 2 years of being shut down due to Covid. My opinion of this company if that they want to sell rows of these lower quality seat, then as they break you need to order from them again. You either have to order a new seat or scrap your entire theater or home home theater set up. I wish I had looked at these reviews first, it would have saved, a lot of frustration. If you are thinking of buying look to these reviews not the ones that they filter, on their site or social media.

I purchased love seat (#*******] a while back. Since we purchased that piece. The IPhonre port connection had faulted twice! It was replaced and just recently is not working again. Same issue. I have called company and spoken to multiple individuals at their call center [ Angela Saing, Richard Valdez, Nick. As well as your Manager, Lynn Meza. Initially, I was reassured that the part was in stock at their Warehouse and would be shipped vis FedEx in 48 hrs. It has now been 9 days!
IN ADDITION, IN SPITE OF MY MULTIPLE MESSAGES OVER THE PAST WEEK, NO ONE HAS EVER CALLED ME BACK!
Also advised that I would be getting a Fedex tracking number. I HAVE RECEIVED NONE. When I called for the fifth time today, I was advised that the Warehouse 'printed yet another shipping label and that the part would be shipped out today and that I would get a tracking number 'once it has been downloaded'. Most frustrated! Once and if, this replacement part [ again, 2nd time] does arrive then I shall have to again wait for their outsourced company who will call me for an in house appt AFTER I receive the part. Last time that took about two weeks for them to send a Tech over.
When I attempted to reach Ms. Meza, the Mgr. To leave a message on her voice mail again just now... just as yesterday, her voice mail doesn't allow for messages to be left.
While all the staff at the call center are usually most polite they can't advise why this is going on. THE BOTTOM LINE. I still don't have the required part nor the Fedex tracking number showing that indeed it has now been shipped out. So we can have our port fully functioning!

Well we are most pleased with the chairs we received we are not pleased with the service in terms of repairing them.

1. The order is 8 weeks past the original delivery estimate.
A. All SLA's for delivery have been missed and communication has only been provided after I contacted customer service.
2. 4seating.com has indicated that they have "split-shipped" my order. As part of the split ship, part of my order was estimated to be delivered 9/21 and the other part estimated as early October. After a tracking number was received for the partial order the delivery date has been missed by 13 days and 4seating.com cannot tell me where my product is or when I can expect it to be delivered.
3. 4seating.com website and order confirmations were not clear that the original estimate was simply an estimate of when 4Seating.com warehouse would receive the order. It was not clear that there would be an additional 7 – 10 days after warehouse arrive for it to be shipped to my local region.
4. Due to the inconvenience, I requested credit for my order.
A. The credit amount was never agreed to or confirmed.
5. All of these issues remain unresolved.

Timeline:

5/20/2020:
• Order Placed Original estimated delivery date: 8/13
8/3/2020:
• I contacted 4seating.com via (*******665 customer service number) to confirm that the arrival on 8/13 was still on track. At this time, I was told that the order was on track to arrive at they're warehouse but was also informed of the additional 7 – 10 day regional shipping duration.
8/13/2020:
• I Contacted 4seating.com and was told the arrival was pushed back to 8/20/2020
8/20:
• I Contacted 4seating.com and was informed the product was delayed further. No estimate on arrival. I was told to call back on 8/24.
O I was told at this time that the warehouse could prioritize my order and make sure it was unloaded first when the shipping containers arrive.
8/24:
• I contacted 4 Seating.com and was told the product had arrived but was stuck in a shipping container.
• There were 20 shipping containers and it was going to take 2 – 3 days to unload and then ship out.
8/27:
• Contacted 4seating.com and was told via verbal confirmation that the order had been shipped out. Was told it was still in the warehouse.
• Was told at this time that I should receive a tracking number in 24 – 48 hours.
8/31:
Received a voicemail from Brittany at 4seating.com stating that my order is on the list to ship on 9/4.
9/4:
• Received text confirmation that the order had been shipped.
9/6:
• I checked the tracking order number and suddenly it went away as if I were sent this by mistake.
• No further communication received from 4seating.com at this time.
9/9:
• Received a phone call from Richard Valdez (head of customer service) at 4seating.com asking if I was okay with a split ship order. My original order included one custom order for a Grenada 4 with chase lounge (choice seating) and a set of 3, also Grenada (standard). The original estimate had indicated 10 – 12 weeks for the choice seating and 4 – 5 weeks for the standard seating.
• This was the first time I was told that they standard seating wasn't in stock even though I had been contacting 4seating.com every week for the previous 6 weeks. I was told at this time that it would take an additional 10 – 12 weeks for the standard row to ship.
• They're solution was to split-ship the order.
• My response was, yes and why didn't we do this in the first place? I also asked for a discount. In speaking directly with Richard (head of customer service) we agreed to split ship solution and he committed to responding to me the following day with an agreement on discounted pricing.
• From this point on, I have not heard back from Richard on the agreed upon the discounted pricing or credit.
9/11:
• I contacted customer service who put me through to Richard's direct line where I left a voicemail.
9/14:
• Contacted customer service again and was told that the choice seating had been shipped out. At this time and only per my request did I received an email confirmation with the tracking number.
• Estimated delivery to my local distribution center was estimated at 9/21.
• I contacted customer service who put me through to Richard's direct line where I left a voicemail. Did not receive a return phone call.
9/21:
• Contacted customer service and was told that the shipping container with my standard row of 3 seating will be arriving at the 4seating.com warehouse on 9/24 and to expect that these items would be shipped out sometime in early October.
• At this time I was also told that I should be receiving a phone call from the local shipper for door delivery within the next 24 to 48 hours.
• The matter was also escalated to management with a promise to respond to me within 24 to 48 hours.
9/29/2020:
• Contacted customer service to question where my order is.
• At this time, I was told that a request was into the shipping department to figure out where the order is.
• The matter was also escalated to management with a promise to respond to me within 24 to 48 hours.
10/02/2020:
• Contacted customer service to question where my order is.
• Once again, I was told that a request was put out to the shipping department to figure out where my order was.
• I also called Richard's (head of customer service) direct line where I left a voicemail. Did not receive a return phone call back.
• At this time I was given a different "head of customer service" Megan. Her direct phone number was provided at this time with a promise that she would call me back within 30 minutes. After 30 minutes elapsed without a phone call I called her direct line and received her voicemail.
ALL ISSUES REMAIN UNRESOLVED AS of 10/02/2020

Definitely not happy! Initially spoke with Andrew to get some questions answered when I wanted to move forward I emailed him back, he did not reply because he said he was off for several days. When I tried to check out myself online through their website the $200 discount for Memorial Day was being dropped down to $100 after entering my credit card info-SO MAKE SURE YOU PAY ATTENTION! I ended up buying another couch from another company because there was a time crunch and being stuck in the house more these days-due to covid 19. My other order did not go through, so I emailed Andrew back again that I wanted to move fast and in case they work on commission to call me ASAP- Again no reply. And again self check out was not honoring $200 discount for Father's Day sale. I decided to call and spoke to Zach The only good experience I've had in this whole thing. Ended up paying more and getting a better real leather sofa. Zach showed me the value in the upgrade but the only set back was that the Republic from Seatcraft was not one of their ships in 24 hr items. Zach told me I should have sofa in my home no later than 4 weeks. And I paid the extra $200 for White Glove delivery BIG MISTAKE! 1st sales rep Andrew called me a week later- and said to just check out myself online and he would tag himself for the credit (felt like he wanted to do as little as possible-he said he had been out sick this time-understandable during these times, but definitely did not deserve any commissions if any over Zach. Had I spoken to Zach from the beginning I would have had my couches a long time Ago. I Live in NJ and they used JB HUNT for their white glove -when scheduling apt for white glove delivery which was an extra 2 week process. I let them know I had 2 items that I wanted to be delivered together. Rep said they already had all my items. I double Checked with them again before delivery date they again and they said yes. Driver showed up late-passed delivery window with only 1 recliner Which took 2 seconds to connect 2 wires together and that was it -that simply. And driver had me confused with someone else that needed to return an item? Clearly another mess up from JB Hunt. Currently theirs confusion back and forth with 4seating as to where my sofa is located. I still do not have my sofa after already throwing away our old couch and a family of 4 having no place to sit/eat. Which I would not have done if they didn't confirm twice that I would get all my items- JB Hunt first said it must be on another truck- then -apparently they didn't even have it at all to begin with -And by the time they get it- it will be another 2 weeks to schedule delivery. 4seating customer service said they did not have any control of JB Hunt& washed their hands-offered no solution other then just wait for JB to call and schedule. Even though it is the company they chose to do business with. If I had not paid the extra $200 for white glove my sofa would probably already be here. Customer service rep said it was too late to cancel it and get money my back and would only delay it further. So if you are shopping online with no discount, don't mind waiting all the time they say your item will take to get to you plus and extra couple of weeks- then sure. Don't count on all your items Being there at delivery so don't be hasty throwing anything out until you have everything finally at your home. The only Seatcraft Delta chair I have received so far is beautiful, so I would recommend buying them from another company and don't bother with white glove unless you don't mind extra delays. It's really not that complicated to put together. There's just too many cooks in the kitchen- from Seatcraft shipping items to 4seating to them mailing it to delivery company from them sending it to another company for white glove installation. So many ways it could go wrong. Seatcraft would sell a lot more buy removing all these middle men. But lesson learned so -I would not recommend or will be purchasing form 4seating in the future. Only thing I have control over is sharing my experience through online platforms to save the next person the trouble.

Ordered this on Monday 4/20 after speaking with Zachary from Seatcraft. Wife and I originally had our sights set on the Europa, but Zachary suggested the Anthem as its made of top grain leather where as the Europa is made of gel leather. Same features on both and not much difference in price for a much better material. It was great advice which we followed.

I placed the order and Zachary told me the item will ship on 4/21 to a local mover near me and they would contact me in a day or two after they received it to schedule delivery. I opted not to do the white glove service as I'm handy with assembling furniture, and Zachary said that although the couch was heavy, the backrests were not attached and could be carried individually, two people should be able to manage carrying the base. Based on that guidance, I went with curbside drop. If I can offer advice: For the love of God and all that is holy, do NOT do curbside delivery. The couch is incredibly heavy. If your situation requires carrying the couch up or down stairs, pay the 199 bucks and have them do the heavy work. I wound up hiring local movers last minute to come and move it. Also, the love seat comes wrapped in lots of cardboard and is placed on a large wooden pallet. The driver did not take the pallet, so I had the fun of breaking down the pallet into a whole bunch of pieces to ensure it fit inside the trash bins (we have strict trash/recycling requirements here). Had I done the white glove service I would not have had to mess with all of that. So again - buy the white glove service, totally worth it.

About the delivery schedule itself, remember I said Zachary told me to expect a call from the delivery company? That never happened. Dude just arrived on Wednesday 4/22 and I was totally unprepared. It made for a long and inconvenient afternoon sitting outside guarding my new couch chillin on the sidewalk while waiting for last minute hired movers to arrive. So not very happy about the delivery experience.

Couch itself: Pretty comfortable and enjoy it a lot. But some annoying small defects. 1. Seam on back of couch has a two inch defect where the threads are frayed/missing. 2. The leather is sagging where it should sit flush and tight under the center power console (on fold out middle table). 3. The post that secures the armrest table into the armrest kept popping out, making the table unusable.

Warranty support and customer service is great. They answered the phone on the first call and kept in close communication with my by e-mail. For issue 1, they are sending me a new seat back (will take few weeks but I'm ok with that). For issues 2 and 3, they provided me guidance by e-mail on how to fix myself. Very simple and quick fixes. If you can use a screw driver, you can fix these issues in under 5 minutes.

Also, if buying made in the USA is important to you, then you may be unhappy. Although Seatcraft appears to be a U.S. owned and operated company, it appears my recliner couch was made in Vietnam (as per the manufacturer label affixed to the bottom of my couch). Not a show stopper for me.

Overall, its a very good product, quite comfortable and the accessories are very nice. Some shoddy workmanship on the finishing touches are frustrating, but their warranty support and quick response has been very good. The delivery service could have been better, but I realize they outsource that part. Had the delivery experience been better, I would have rated at 5 stars. Overall, this is a great company to do business with, and I would buy furniture from them again.