4seating.com

I bought 8 Seatcraft demante recliners and one had some control issue. Megan is just unbelievably friendly and takes care of everything I asked.

I give them one star b ecuase they did refund my money I placed an order with them in January 2021 for 2 rows of 4 black leather seat craft was told that I would receive them in April the ones I really; liked wouldn't arrive until June so I took seat craft to get them by April well April came and nothing I called they said its been moved to may 28th ship date I said ok well the week of may 28th I called they said yes will be shipping on the 28th nothing no tracking info no phone call so I called them now I am being told that it will be end of June because they are having problems with customer at Long Beach ca I ask what would they be coming from the port of Long Beach when the website says they are made in la Habra California I was told they no longer make them there now they are made in Indonesia I called another company got the same lok that I wanted excellent quality and had swivel try on each seat and led lighting on upholds and underneath which wasn't an option on the seat craft seating saved 3000 got them in 5 days thanks for wasting my time for 5 months with no communication unless I called to confirm the false shipping dates I was given I don't know if I would have ever got them

I called the company when the sofa came with a hole in the side. Angela told me to accept the order and they would replace the part. I did so and discovered two days later when I called back for a status update that the replacement wouldn't come for another 3 months (this was after the original order took 4 months to arrive). Had I known this, I would have refused the order and looked elsewhere.

Actually, it took two follow-up calls because I got conflicting information about whether an order for the replacement panel had even been placed--which seems a strange thing for a company to get wrong the first time I ask.

As for the length of time, they kept telling me the delay was due to the fact that it was a "custom" order. They couldn't explain what that meant. These are standard parts on a commoditized sofa (you see other brands selling the same thing on other websites). I didn't order anything other than the standard options on the site.

Regardless, my problem isn't so much that it's going to take so long to get the replacement panel, it's that it would have been nice to have all of the information before I ordered, or even before I accepted the damaged sofa. When I complained about the lack of information regarding the part (not the length of time itself, but the lack of information about it), Angela's response was: "Then you shouldn't have ordered a custom sofa." This is despite saying just prior that this delay for the replacement panel would have been just as long for any sofa they sell. Again, I still don't know what makes a sofa custom and standard for them.

You can find their style of sofa cheaper elsewhere. I chose 4aeating because I read good reviews on their service. I might have just had an unusual experience, but their service was lacking for me.