Susie M.

We bought a loveseat in 2021 $3200 cost and again in 2023 $3200. We received in 2021 the first time we sat on it to put our legs up the motor didn't lift the legs. The lady I spoke to gave us a refund for the couch. We waited a year and thought they honored the product, lets try again. We bought a different brand the 2nd time and it was worse. Yes shame on us for trusting this company twice. The love seat came broken (the middle piece didn't fit) the paperwork was not attached to the bottom of the feet rests on either care which means it was likely a used couch. The feet rest was bent on one seat and on the other seat it squeaked when you were lifting the rest. When we called customer service the:Manager of customer service told us" basically tough luck. Then I called the owner and he did actually call me back but I was busy and missed his call. The company sent us a middle piece to replace part of the broken couch but the other two seats they never fixed. This has been the most horrible purchasing experience of the last 10 years. I would NEVER recommend these couches to anyone who can afford them. This feels like I just purchased a used couch at full market value from criminals. Save your self the headache and go to a more reputable furniture company.