13 Deals

I ordered 24 MRE's from 13deals. They never delivered the MRE's. They claim the Shipper lost the MRE's. Then they said it was my fault? When I opened a BBB complaint, they said they did not want to do business with me again. I never got my MRE's and I lost my money. This place is complete fraud.

13 Deals sells the expired food and refuses refund. They sold the expired peanuts. See the attachment.

Expiration date: 1/25/21
Delivery: 2/8/21

I requested them to send me prepaid shipping label and refund. They refused both. 13 Deals is unethical seller.

I emailed them about 5 times (over a month, so once a week and then some) to get them to cancel my order. No response. I tried calling them, their mailbox was full and I couldn't even leave a message. They didn't have an item in stock like their website said, so they just held my order for over 2 months, then sent it when they got in the item that was out of stock. Super shady "business", and I use the term 'business' with a tremendous laugh. I wish I'd checked out reviews for them first. Now I'm out about $50 for straight up GARBAGE.

I bought something from 13 Deals. It still hasn't been shipped. I still don't have a tracking number. The person I spoke with through social media was rude and threatened to cancel my order. They never answer the phone and the chat on their site is never available. Previous items have been shipped over a month late if shipped at all. They won't provide tracking, threatens to cancel orders, rude, have extremely slow shipping and won't answer phone calls. They've doxxed my information and continued to contact me by phone and email without consent.

Last Item I bought on 2/11/20 and received it on 3/12/20. A month. Invoice said order date AND shipping date as 2/11/20. The owner(I guess) does all the demos~~~he needs a shower, shave, clean clothes and tries to look teeny bopper cool by wearing his hat backwards. Needs increase his vocabulary beyond the word "insane".

Extremely upset with the masks I got today. They are not what they advertised or pictured. Will never buy again from them. Cancelled all subscriptions. Cheap China knockoffs. Very thin and Chinese or whatever the language is on the side of them. Not risking my family's lives with these masks.

The description of two of the items I purchased said, "SHIPS IMMEDIATELY".

It's now been 24 days since I've placed my order and not a single item has been shipped.

Their excuse for the reason why the order hasn't been shipped is that they're running behind. If they're behind, then they shouldn't be telling customers that their products will ship immediately.

Customer support via email is horrendous. Some emails appear to be ignored. Others are answered only when told that they're going to be reported to the credit card company as a fraudulent transaction.

Save yourself the time, hassle, and headache - take your money elsewhere.

... And an even better place to buy. Good prices, quality and bargains are always offered while their buck deals are worth a visit. Recently they concocked a five dollar free shipping bargain day which I have taken a good amount of advantage of. Some selling at other shops for two even three times the price. 13 Deals is a great place to shop with lots of good buys. Try it at least once and I think you will agree.

Order was for "two complete sets" of Rustoleum NeverWet. After a long time (nearly a month), only part of the order arrived--one set. So I paid twice the advertised price + shipping. Seller (jamminbutter.com aka 13deals.com) has not responded to email requests for refund. Seller's voicemail indicates seller will not respond to phone calls or voice mail messages. So the buyer is skrewed! BEWARE!

13 Deals deserves "0" star if that's available as rating.
I bought Bluetooth Wireless Sport Headphones: product has terrible design, and it hurts my ears. So I requested a return. It took them 2 weeks to respond to me, and told me that once the item is opened and used, it cannot be returned. That is equivalent to saying they would never accept return - without opening it, how would you know it's a piece of junk?. The item is simply unusable. STAY AWAY FROM THIS SELLER!

I ordered masks a month ago that were supposed to be delivered in 2 weeks. Keep checking and it keeps saying order in processing. Don't expect that I'll ever get them. Next time I'll know to check reviews before ordering anything.

Items listed as in stock for immediate shipment. I placed an order 22 days ago and haven't received the item and can't get an answer on the status.

Twice now they have sent me items that don't match the description in their ad. The first time, they corrected it by sending me the correct items. The second time, they won't even respond to my emails. The items I purchased were not what I received, in a deceiving way -- they described in detail the price these items retail for, and showed a picture, and what they sent me did not match either one. Now they don't respond to emails asking to fix. Scam.

Item listed as in stock with immediate shipping. Ordered on 4-2, still not here on 5-11. Took the money on 4-2. Usually only take money, when shipped. I will never use again!

As my past experiences were good with 13 Deals, it doesn't excuse the poor and sarcastic customer service they recently provided. They provided me with the worst customer service that I had a need to post something to protect others from making a mistake. My experience all started because my apartment number was NOT in the text box they expected it to be when they shipped the package to the wrong address. The package was returned to them as undeliverable. To make matters worse, they will only provide me a 75% refund. The customer service rep "Miranda" had the nerve to email me a link to a positive review on the BBB (Better Business Bureau) Website because I sent a link to Reseller Ratings showing many negative reviews. Then she said in one of the emails that I should have noticed some of the positive reviews on Reseller Ratings. I pointed out that having a 2.19 rating out of 10 doesn't justify those minimal positive reviews.
I don't believe that the BBB has the same creditability it did years before the Internet Highway. I also remember a time years ago when they started charging a fee to submit a complaint. There are many more social and FREE Websites these days where consumers can post honest reviews.
I was so frustrated by that stupid comment to read the positive reviews that I sent other numerous links to sites having negative reviews. The stupid arrogant response was "Thanks for all the helpful links!" What a sarcastic comment from a company that I have trusted and purchased from many times in the past.
I learned my lesson and felt the need to share it to protect those who may put a period into the wrong box on their shipping area and then only receive a 75% refund when it's returned to them as undeliverable. In addition, I told "Miranda" that I want to close my account once the credit is applied and that I will never order from them ever again. I also mentioned that I will share the poor customer service I received to Websites such as this. Do yourself a favor and stick to the better shopping Websites having great deals such as Woot or research reviews on a Website before checking out your purchase. NEVER buy anything from these clowns.

Avoid at all costs. They do not honor their return policy. Will send defective merchandise & offer you a $5 coupon. Awful company to deal with during these times - holodays/Covid.

No communication or response for order that took over 30 days to ship. Complained to Paypal several times and finally received product. Again without any response from 13deals.com. Just like the number 13... bad luck and stay away. Crappy products and non existent customer service!

You will never relieve you order.,.,.,.,.,.,.,,.,.,.,.,.,.,.,.,.,.,.,,.,.,.,.,.,.,,,,,,,,...,,,,...,,.,,,,.

The customer service is the worst. They are cocky, they lie, they dump customers and cancel accounts rather than resolve the issues and admit mistakes. Their advertising is fraudulent. That's what I reported them about. They advertised the Snack With Me box as an $89.99 value for $29.99, however, the three boxes I received were barely a retail value of $50 worth of expired or expiring soon crap that didn't sell. Their excuse?

"As for the Value of the items you receive vs the value of what we have posted at $89.99. Please note, we do an average for the value of the items we send. Each monthly box will vary in items as well as value. There will be months when the value is 89.99+ and then month when it may be $50+. Regardless, you will always have more product and value than what is spent on the box."

However, the average of three boxes was still about $50 worth of crap. Still false advertising.

Since I reported them they cancelled my other subscription box account that I had not issue with. Here is how this company responds to customers. "Why would we keep you as a customer when you are expressing your unhappiness with us. You called us a fraud company and said we should get fined over a food box. We as a company have the right to cancel a customer account at any time, just like you have the right to flood our Facebook with complaints, report issues to the BBB and leave whatever review you'd like about the service. The internet is full of complaints. That's what people do best, however we have been in business for over 10 years and will continue. Your complains have been forwarded, documented and noted. However, we still aren't accepting your business. Your suggestion to change the ad was sent to that department, as I have no say in any of that."

In the end they LOSE $40 a month because of their arrogance. I save $40. Looks like it's a win win for me. No more CRAP and $40 more a month!

Placed an order for a LED ceiling light. The next morning I had a tracking number. Fast forward - a week later the shipping company said still waiting for item. I waited till the 2 week mark and emailed that although their site said SHIPPED, the item was MIA to the shipper. Their response was due to covid all the shippers were backlogged. I emailed Dealnews and they forwarded my note to them. At week 3 I received an email saying the item was unavailable from the manufacturer. Remember, I got a shipped notice at 24 hours. I was given the option to accept a different product or have my money refunded. I opted for the refund. Based on other reviews here I suspect they just give up and go away unless you report them to the BBB or in my case the shopping site. I need to say I have no issue with Dealnews. I've bought a bunch of stuff through them and have always, with this one exception been pleased.

RUN, DO NOT WALK, away from these scumbuckets!

Over a month, and NOTHING! (But, they have my money.)

Steve

Shipping is slower then slow. Customer service is terrible. I'm still waiting over 3 weeks for them to ship.

This seller's prices are direct indication of the quality of the goods: LOW. And they ship slow, VERY slow. Once the products finally arrive, they go very quickly to trash cans. That bad.

Needless to say, I am done with this vendor for good.