Bob W.

Placed an order for a LED ceiling light. The next morning I had a tracking number. Fast forward - a week later the shipping company said still waiting for item. I waited till the 2 week mark and emailed that although their site said SHIPPED, the item was MIA to the shipper. Their response was due to covid all the shippers were backlogged. I emailed Dealnews and they forwarded my note to them. At week 3 I received an email saying the item was unavailable from the manufacturer. Remember, I got a shipped notice at 24 hours. I was given the option to accept a different product or have my money refunded. I opted for the refund. Based on other reviews here I suspect they just give up and go away unless you report them to the BBB or in my case the shopping site. I need to say I have no issue with Dealnews. I've bought a bunch of stuff through them and have always, with this one exception been pleased.