Rosegal Questions & Answers

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Here’s what consumers have asked with answers from Rosegal staff and previous consumers.

722 questions answered
18% answered in 1 day
Question:

Placed an order shipped out 11/22/2014 have not recieved it yet thank you very much for your order payment at rosegal.com. your order number is z1411211041452042 and we have shipped your order out today.

Answer:

https://www.facebook.com/pages/Rosegal-is-SCAM/294634730706564?fref=ts

By Vera B.
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Question:

Answer:

The exact shipping time depends on the shipping method you choose. We suggest you to submit a ticket here http://support.rosegal.com/ and we will do our very best to assist you.

By rosegal r.,
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Question:

Why would a company that could be successful choose to fail customers? this company could be a successful and honorable enterprise, had it chosen to do so. this company is a failure. money made from scamming is not an honor or a mark of success. my question is "why?".

Answer:

They're not about being successful as a business. They are only interested in getting as much money as possible from unsuspecting buyers. They think that because they are in China they cannot be held accountable when ripping off buyers from abroad. They have been very successful so far in doing that!

By Wendy A.
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Question:

If i buy a dress from you tomorrow can i have it in 3 days

Answer:

Hi, to avoid disappointment like some of the people who responded negatively to your question, PLEASE read all the infornation in the website. I find that the article of clothing is usually SHIPPED in 3 days if it is in stock. BUT it is shipped from China using different carriers and the shipping time is not in their control. You did not mention which international destination you would like it shipped to. Europe, South America, Australasia? This is an international company based overseas and has customers right around the world. For some reason the negative shoppers have taken the impression it is an American company with American sizing and shipping. I have only had an issue with sizing once and since then have checked the sizing of each purchase prior to ordering. Everything has fit just fine now. Also please keep in mind that they clearly state these items are oriental sizing. How often do you see 5 ft 6 ir talker oriental women. The answer is no it will not be delivered in 3 days. That would be ohysically impossible. My recommendation is to carefully read all the information about the piece of clothing you are thinking of ordering as this IS provided. You may also like to read some of the positive reviews and just not the fewer very vocal negative ones. One other comment. If you are bargain shopping and spending $15 for an item, you are not shopping for designer quality. Hope this helps.

By Heather H.
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Question:

I'm about to order some watches, should i do it or not? i mean looking at people's review, most of the people are unhappy, and now i am confused if i should do it or not. someone help? email me if you got a solution email: rimsha.anwar110@gmail.com thank you

Answer:

If you really dont' want the waches and just want to send money to China, then place the order. Otherwise, I'd stick to reputable companies who actually deliver what you pay for.

By Bobi T.
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Question:

I m from india, is it safe to place any order from rosagal. will i get the proper item?

Answer:

I think all the negative reviews indicate you have a small chance of being satisfied with your purchase. Poor quality, inconsistent sizing and refusal to provide 100% refund of your purchase price if unsatisfied means that there is a strong chance you will not be happy with the result. Everyone should just remember that you get what you pay for. If it looks to good to be true... you know the rest!

By Laura C.
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Question:

Hi can you please check on order number zp1502192219140629.it was ordered and paid for on the 19-2-15.

Answer:

I got an email that you asked me a question about rose gal. I ordered from there once BIG MISTAKE... Full order did not come items were different than what I ordered... The cost to ship back to China from USA was more than what I paid for the clothes because they only shipped have to order and I paid through PayPal they settled with me for half of what I paid I was able to keep the order they did send it never sent the other half I lost out on about $80 I should've looked at the reviews first but the closer so cute they're a very low quality and the color dye made me from clothes made me break out so I have nothing good to say excited never order from rosegal and don't expect whatever you may get to be good or what your ordered you'll be basically stuck with them because shipping them back is going to be way more expensive than the price you bought the cl you'll be basically stuck with them because shipping them back is going to be way more expensive than the price you bought clothes for

By Carissa A.
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Question:

Just nervous, this company is asking me to verify who i am by sending them 2 photos of i.d. not sure if i should

Answer:

Definitely not! That's not a professional request. I would be very wary if I were you.

By Cheyenne S.
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Question:

Answer:

China

By erika h.
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Question:

Answer:

We suggest you submit a ticket through http://support.rosegal.com/ to contact us, we will provide the correct return address for you.

By rosegal r.,
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Typical questions asked:
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