Cheyenne S.

I just won a refund from PayPal for 2 dresses I ordered from this company. After 2 months and no dresses received I finally got my money back. Every time I wrote to ask them about the status of the shipment they would say it was coming. Then they gave me a tracking number that was fake! They are very apologetic every time I complained. They stall and stall hoping that the customer will get frustrated and give up. Thank goodness I used PayPal because I got my money back and lesson learned. Don't order from this company!

I love Old Navy! Their online shopping is easy and has a huge selection. The clothes fit really well and are true to size. I'm always happy with the quality. Best thing is they ship really fast. One time I was out if town and needed a sweater for the next day... a big snowstorm that I hadn't packed for. I went online and ordered 2 sweaters. They arrived the next day! Very good company to order from.

This is a good site with reliable info. I often go here to check on things for my cats and dogs.

I've booked many trips on Expedia and would like to give then a higher rating, but the customer service is just not good enough.

I've booked packages and flights on this site as well as purchased excursion tickets and always find great options and competitive pricing. I've used Expedia for trips from Canada to Europe and the USA.

Sounds fabulous, right? Well it is as long as nothing goes wrong. Therein lies the rub.

On a trip to Orlando my family purchased $1200 worth of theme park tickets through Expedia. Their policy was that the tickets would be at the resort for us when we arrived. Not so much. There were no tickets and no messages from Expedia.

Fast forward 2 hours later and I'm still on hold with Expedia, having been passed to 2 different people and still no resolution. How frustrated would you be to have traveled all day and get to your destination but no park tickets? Everyone wants to go to the park and I'm sitting on the phone for what felt like a week.

Finally, they admit that they can't help me. They just can't figure it out for some reason. I'm asked to fax a copy of my Expedia receipt to them and they would process a refund within 4 -6 weeks. Wow! What a huge pain in the arse.

We wound up having to repurchase park tickets... gee I'm glad we have a ton of money and could spend another $1200. (Insert sarcastic tone)

We did get our refund about a month after returning from Orlando.

Another bad experience story; we had a single night hotel booked (3 star) because we couldn't get into our resort until the following day. We arrived lat; about 11:30 pm but the hotel knew we would be there at that time... "Oops, sorry but our hotel is fully booked so we put you in our sister MOTEL across the street."

Sister Motel was a DIVE. I'm talking very shady appearance and not updated since the 1970s. Yuck! We had no choice so we had to stay there. The door to our room was such a poor fit that we could see light in the gaps all the way around. We slept, got up and got the H-E-double-hockeysticks outta there. I called the customer support line the following day and was told there was nothing they could do for me. No refund, no credit, no apology. Sigh.

Moral of the story, Expedia is good in theory and if you don't mind taking a risk you'll get a great deal. However, if you're not the gambling type then look elsewhere. Personally, I stopped using them after the dive motel incident.

Buyer beware. The bad reviews on this company are all correct. Too bad I didn't check that before I ordered.
My order arrived and despite ordering the correct sizes the items could not fit on an adult. They wouldn't even fit my 8 year old niece! One item had the shoulders made so narrow that it's hard to believe these would fit any human at all. It looked like doll clothes.

I notified the company and was informed that I would receive a 20% credit in an account on Rose Gal to go toward my next order. They refuse to refund actual money.

I guess I'll donate these to Goodwill. Maybe someone will use them for play clothes. What a waste and a ripoff!