SellYourLaptops

AWFUL company. All seemed fine when the box arrived quickly, and the laptop was checked within a couple of days of me sending it. 10 days ago I was told I'd be receiving payment (order *******) and despite sending a message have had no response.

You can see for yourself the staff member replying here is brash. People wouldn't complain if your company actually told them when they are due to be paid, instead you leave people waiting.

"All amounts are paid within 7 working days of receiving your laptop not from date of order" is from the T&Cs and is an outright lie.

I sent my laptop in back in September - I did not receive payment within 10 days so I contacted the company multiple times and received no response. They are a bunch of fraudsters and I have reported them to the police - the case is ongoing and I'm sure there will be some sort of legal case. Probably will never see that money ever again. DO NOT USE!

Like many others here, I'd sent a Laptop off (*******) which in all fairness was processed quite quickly. However since the order was marked awaiting payment then instantly to complete, no payment has been received and all attempts at communication have gone unanswered.

Luckily I had only sent one of a few machines I wanted to send off and I'd recommend anyone considering using these people to think twice. Will be reporting them to both the police and trading standards.

Update 1st Mar 2016 - This order has still not been paid, and it's now several days past the deadline. I also have to question why SYL feel the need to sit on the money when the laptop was marked as complete weeks ago.

Laptop was received and marked as 'awaiting payment' on 8/4/15 and I have heard nothing since!
Payment promised within 7 working days and still not been received 2 weeks later.
Have sent numerous emails and had no response!
Their automatic reply to my email says they will respond in 48 hours - again, this is not true! If they are "receiving 2-300 units a day" and can't keep up with their own guidelines they should not be accepting new customers. Completely unacceptable!
No phone number to attempt to call them.
Will be seeking legal advice if payment not received this week!
Order ref: *******

After sending daily emails requesting confirmation of when I am to receive payment for my laptop, still no response.

I advised I would allow SYL 7 days grace in order to make payment, despite them already being in breach of contract - the funds weren't received within their stated 7 days from confirmation of laptop being "checked, awaiting payment".

Despite this still no response or funds, so will be taking legal action.

Dreadful service, and I should have known better.

Had my laptop and confirmed all okay 19/08.
They will now not answer emails.
Ripped off & should have researched deeper, as got the wrong company (no - between the words).
Totally gutted for my daughter who's laptop it was so she could upgrade.
Angry doesnt cut it for being taken for such a ride.
Will give case to solicitor on monday, as agreed no win no fee

As youll see with most of the reviews on this site. This company is a nightmare. I have emailed three times asking for information about my LATE payment. Over a month late now and have has zero resopnse from anybody. DO NOT USE.

I received an email stating my laptop had been received, Checked and accepted on October 28th after checking the status of my order it says 'Complete' however I have not had any payment. I am finding it impossible to get any response to my emails and calls. I am very concerned after reading reviews on this site that the company may be fraudulent, very disappointed with the customer service as when I first researched the company I found really positive reviews and heard they were a charitable company. Will definitely be taking legal action if no contact persists. Ref: *******

After receiving my laptop and sending me a 'checked, awaiting payment email' on 11/07/14 I still haven't received any payment although the website is showing my order status as 'Complete' there is no phone number to speak to anyone and they have ignored at least 4 emails from myself inquiring about this.
I'm definitely worried I've been conned now after reading this thread and will be contacting trading standards and watchdog if I don't hear anything in the next few days.

Still awaiting payment. Accepted nearly a month ago and no transfer made. Unprofessional and misleading - grounds for legal action.

Reference ******* - Norman Wooding.

Emails not responded to

I used this site as I never used my laptop and they quoted £170 which I thought was excellent. I was waiting for 10 days to get my money. I sent 4 emails and eventually got paid. I think the problem is that the company can not deal with the volume it actually gets. I did lots of research on the company as I thought I had been scammed. It's not a scam site just a business that is not run very well. But I did get my money so it's a tough one. I won't use them again but they did eventually pay.

I submitted my laptop and eventually received an e-mail saying they had processed it and it was now at the status of pending payment. That was 16days ago! After numerous e-mails I have still heard nothing back from them and am now considering small claims legal action against them for theft! Would never go with this company again!

Reference *******
Status on my laptop has changed to completed and saying it was ready for payment on the 5/09/15. Been 9 days now and have emailed twice request payment but have heard nothing back, no contact number or actually email address! Would highly recommend to avoid this company!

Sadly I saw these review after I had sent my laptop. They reduced teh price they offered but I accepted it. 10 working days on I have now sent a complaint email as their payment states 7 working days. I am not holding out much hope and suspect I will need to send daily threatening emails. How can we get this site blacklisted as I wouldn't want others to go through this.

Awful experience. Sent my laptop, received an email to say checked and awaiting payment, but no payment has been sent. Considering police action!

Sent my laptop off over a month ago and still got no payment! Absolutely disgusting! Wrote emails and no reply! Phoned there number and always goes to answer phone and no reply from that either! This site is criminal! Will be taking legal action!

Laptop was marked as checked and accepted on 31/7/2015 still no payment and no response to several emails you certainly know how to make unhappy customers

If that's the case would it not be easier to tell that to the customer and your web site states payment within 7 working days (only just found this on your site)

My status on their website has been 'complete' for the past 10 days however I have not received any form of payment.
They quoted £155 which is the best offer I could find. I am at my tether to get this money considering I am a student.
Reference number is *******.

I used www.sellyourlaptops.co.uk to sell an old Sony Vaio laptop. They quoted me the best price for my old laptop so I used them and received a shipping box the very next day. I posted my laptop using the box and they got back to me two days later. (Which I thought was great and was going well). They'd e-mailed me on the 25th stating that they'd received the laptop and that payment would be made. As of today (4th August) I still haven't received my payment. I have e-mailed them 3 times and tried ringing their phone number with no response from either. Going to have to report them to Action Fraud soon. This is theft. Reference *******

EDIT - Funnily enough, today (5th August) I have woken up to an e-mail from them saying my order is complete. Checked my bank and I've been paid. Happy to have now received my money but the service is shocking.

I thought it would be helpful to let reviewers see a progress report from my earlier review. I am still without payment despite having been told that this would be made by 17th April. I have had no response to any email which I have sent, although received the same response twice on this website.

Unfortunately I had got mixed up the reviews for this site with those of another with a very similar name. It has been over 3 weeks since I received an email stating that my laptop had been accepted and that payment would be sent through. The tracker on the website says that the transaction is complete; however, I have not received the money owed. I've sent several emails since (no phone number supplied) - the first was very polite, but since I have reminded them that they are breaking the law. I've still had no response...

In the terms and conditions it states that "All amounts are paid within 7 working days of receiving your laptop not from date of order." They are in breach of contract, and I will be taking further action against them (they have 2 more working days!)

I am now spreading the word through these websites, my own website, and social media that people should not use this site! Please don't!

I have had exactly the same experience as the below customers. I spoke to Stewart after eventually getting a cheque which bounced and asked for a bank transfer instead which never happened. The number is now not answering my calls. I have contacted the BBC Watchdog team as it is clear that this site is a scam. If Watchdog cant help then I will be speaking to trading standards, however I would suggest that other people do as well as that means there is more evidence against them.

Please, please, do not use this company. Like all the other reviewers, I sent a laptop, only never to hear from them. I've e-mailed 3 times, they never reply. I've phoned, but was just a message to say office is closed. They are disgusting people. I will contact Trading Standards also, but realise I will never see the £100 that was quoted for my laptop.