Stressed out from getting a new wireless computer, Windows 10, then ordering ink for a printer that broke suddenly, so new order also on printer. I was totally emotionally drained from all.
I think I googled Dell support, saw the word Dell, but somehow got connected to Iyogi.
These people told me they work for Dell and what was the problem. And to fix it they wanted $300.00! I said I just paid $1,000.00 for this computer and should receive FREE support!
Well, they told me sorry, but I have to pay and totally near a break down from computer problems I paid $149.00 for one year of Iyogi support ( who stated worked for Dell)
They strongly urged me to pay $300.00 and I refused.
Then I asked them when am I getting my Windows 10 free download as late.
This teck told me i have to order a flash drive to down load my Windows 10! I said ok, I will rush to store and get one. NO NO he said, you have to order it from us! I said why as can have it within a hour and get started. NO he said, you have to have a special on that will go with your kind of computer and other he said other odd things and their would be problems. Stupid me said ok, and cost was $49.99 for this flash drive which I never got.
I asked how many days till I get it and from where is it coming ( could tell he was Indian)
He said I would have it 5 or 6 days. Again I said where is this coming from, what state? No reply and "don't worry, you will have it."
12 days later I call and said I don't have it and where is it? Got Girl this time who said, don't worry you will have in 5 days ( omg!) I said it is already 12 days!
I said from what state is this coming from and give me the tracking #
She said New York and I told her that I would have it in 3 from N. Y. so what is the hold up and give me info. I got no info, be patient, few more days she said.
I forgot to mention that the guy who took my credit card info asked me my password and I was so stressed stupid me gave it! Right after giving I knew I messed up big time,. I hung up and called the credit card company and told them what happened. Had to get another card and change passwords, find the REAL DELL teck and tell all and had to have special remover of viruses as he said they were very hard to get out so then special help was needed and he told me I had payed for premium help which I forgot!
In between this all and fixing a new printer I got scammed again! Somehow the Internet took me to Iyogi AGAIN! So all over again nightmare and turned off computer quick which teck said was smartest thing I did and he started working on it and that quick he found new viruses! OMG! Needed a few V's after all that.
Stay away from Iyogi! I swear I was near a nervous break down after a week of this with them.
I'm not a computer wizard so may seem stupid and am when it comes to stuff like that.
I still do not know how typeing in dell support somehow took me to Iyogi! It must have been some kind of virus already in the works. I still have not recovered and my credit card is working on it now.
I forgot to mention, soon if you cancel this service, watch out for odd phone calls.
I started to receive strange phone calls ( all from people with Indian accents) telling me
"they noticed strange activity on my computer",, well how would they notice strange activity on my computer when they are not involved with my computer?
They will tell you to press letters like R and some other letter on and on. And ask you what happened. I said nothing happened and kept hanging up.
Adding this: forgot to mention that they had a field day using my credit card! Even bought a ticket for a trip! It took time but got all fixed with the credit card and they took off charges.
Had to change all passwords and I have strong feeling that the sudden problem with my expensive all in one printer was from them also.
This update is Nov. 5 th and I am now getting calls from Indians up to 3 times a day that say" they are getting strange activity signals from my computer" I now say, thanks and hang up, some of the calls will say they are getting signals from my Windows and I say I will contact Windows myself so no need calling anymore. ( I have no computer problems)
These people are ruthless and never seem to stop!