'Tis the season for open enrollment for 2021 and OptumRx via UnitedHealthcare is claiming "We used your feedback to improve the member website."
Well I just checked and nothing has changed, much less improved recently (for well over a year).
Same crappy login, same crappy site, same crappy service, same clueless employees. In this time of Covid, it should be quite easy for UnitedHealthcare to clean house at OptumRx and upgrade the personnel base instead of falsely claiming an improved website.
Unfortunately, UnitedHealthcare still has one of the best medical plans, coverage & $$-wise, available. The only reason I had to give them 2 stars was the UnitedHealthcare connection.
They also have one of the worse, if not the worse, prescription subsidies.