Papa John'sReviews 178

Gross, bought a garlic stuffed with 6 toppings. Barely any. Dough is disgusting. Soft goo that cant be fix with well done choice. Wont ever order pizza? Fromthis company again

I ordered a pizza from Papa Johns online at around noon on 6/19/25. The site indicated that the pizza should be delivered around 12:40. At 12:50 I went back on line to see if there was a problem, now all the system said was the estimate for delivery was 1:10 pm. At 1:25 pm I went back on line, and now delivery was estimated at 1:39 pm. I paced in my apartment for a short while, fuming. I called the local on Oleander Drive in Wilmington, reported that my pizza had not been delivered. "Oh, is this Patrick, the driver just picked it up" (almost an hour AFTER IT WAS SUPPOSED TO BE DELIVERED). "Call the driver back and cancel the order" I replied. I was then asked, "do you want a refund", "do you seriously think I'm ordering from here again".
I'm an old man; I understand things sometimes happen. But here's what ended the madness for me, Papa John's has my phone number, and they have my e-mail address. It never occurred to anyone to contact me to tell me there was a problem. Never occurred to anyone that I might have ordered a pizza because I was hungry, and the excess wait might be a problem.

I ordered a medium sausage AND hamburger pizza and there was a whole lot of sauce and very little meat. Im talking bery little crumbles of meat per slice of pizza. No cheese. (I ordered no cheese) i asked if they could add meat if i paid more and they refused to fix the situation. Not a happy camper.

The help and kindness of manager Vicky at the ewa beach branch was commendable. She cared, her service was extremely excellent.

I ordered a large stuffed crust pizza with a lot of toppings on it. The pizza cost $38 and I couldn't even eat it. No joke, from the crust, to the marinara, and the toppings, nothing tasted good about this pizza. I will be only buying MARCO'S PIZZA from now on!

Title says it all. Wanted to try again after many years of absence. Very disappointed to pay $30 and my wife couldn't eat it

I received an order from 545 Clough Pike, Cincinnati OH, which included (2) 20oz drinks, 1 Dr Pepper and 1 Pepsi. After removing Dr Pepper from bag, immediately noticed that the screw-cap had been unsealed, and some of the soda presumably consumed.

I have staged a complaint with the GM of the store, but have not received any acknowledgement of issue. Having a driver consuming a drink that is given to a customer is one of the grossest things that has happened, and is incredibly trashy.

While I am grateful for a refund, an employee consuming something that's to be given to a customer is completely uncalled for. I was able to catch that the bottle had been opened before drinking any of it, but what if I had been someone who wasn't aware? This isn't just something like having an item missing from an order, it's a potential health hazard.

You must ask for crushed red peppers and parmasion and garlic sauce as you order or be like me and got none of the extras for $37 never again

Can't set up the app, so what's the point? Donatos app works fine. Marco's app works fine. Noble Roman's app works fine. Domino's app works fine. I wouldn't eat Pizza hut Pizza if it was free.

Pizza didn't seem fully cooked. Crust was limp and moist. Store was 10 minutes from where I live. I placed the order and immediately left the house to pick it up. Before I was even half way there I got a text that my order was ready. By the time I got home, pizza was barely warm. I doubt that I'll be back.

I received a Pizza with no cheese and they had the audacity to want me to pay for a new one
Then they wanted to play on the phone like I'm a Child.

Waited a hour and had to listen to the workers argue about going slow and not doing things correctly.

There was barely any chicken in the boneless chicken…. I have photos that are laughable …. No wonder they have horrid reviews …. Never again. Pizza and "chicken" were dry..

I love papa John's pizza but everytime I try to use coupons the store can never find them in the computer
So pls tell why they send them out if u can't use them

Order *******. Gave these guys a second chance, giving them the benefit of doubt as my other experience with them wasn't good either. This was meant to be an early Birthday treat.

This pizza is cold, chewy, hardly any toppings. Where is the cheese! This was meant to be the garden party with added sausage. One piece of sausage and two chunks of tomato on one slice? If they coudnt possible be even more cheapskate, by playing poverty with the toppings. Sausage that looks like dried kibble.

I woudnt even give this to my neighbours dog to eat. Massive let down. NOT WORTH the money. Maybe they did this because it was deal for £10.00 on collection, rather than the full price of £23.19. This is not great food quality! Vile. Also asked for an extra dip which they charged me 69p for when they are meant to be 59p. Wish I would have gone to Caprinos or maybe picked up a pizza from Iceland.

Papa John's app sucks. It has half the options that their website has. But the app reflects deals and the website does not always. Stuffed crust pizza in app shows sale price but doesn't give options for pepperoni stuffed or crust flavors. The website gives options for pepperoni stuffed crust but doesn't offer the sale price. Such a cluster. Don't people actively manage their website and app? I ended up paying more on the website to get exactly what I wanted. You guys need to work on that app.