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How would you rate Papa John's?
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Arizona
1 review
0 helpful votes
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Hardly no meat... I ordered it twice, bad decision after I had explained barely any meat the 1st time, and on the 2nd order there was even bites with no meat. Not worth it! Ate something similar, only $11.00 from a way better place called Veros Chicago pizza. Good luck with half $#*! food! The meat from Veros was an inch thick!

Date of experience: July 12, 2022
Alabama
1 review
0 helpful votes
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Poppa John's pizza
October 17, 2022

I ordered an extra cheese and double sauce pizza. It was good but the sauce always gets soaked up to make it dry. Please when making a pizza add as much sauce as needed. The key ingredient for a great pizza
The fellow did a great job...

Date of experience: October 16, 2022
Oklahoma
1 review
0 helpful votes
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My specialty pizza was terrible. Raw vegetables and crust. Reported it. Was supposed to be replaced. But that rude manager would not replaced it. Even when it was promised. He talked really awful to me. I canceled my new order. I was scared he would spit in my food cause I complained. I am disappointed. This was my favorite pizza place. Thanks to John. No more. Horrible manager.

Date of experience: February 8, 2023
Florida
1 review
0 helpful votes
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Worse service
June 24, 2021

I ordered from papa johns and the driver was rude and that when I reported to the manager. They did absolutely nothing about the situation and even papa john complaint department did absolutely nothing. I will not order from them ever again

Date of experience: June 24, 2021
Michigan
1 review
0 helpful votes
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Pizza review/tip
June 13, 2021

I purchased an epic stuffed pizza with an extra topping if green peppers. First of the pizza in general was good, however there was only 6-8 pieces (small of the peppers and maybe only one piece of pepperoni on each slice. I had ordered this pizza approx 2 weeks ago and it great. Disappointed and couldn't order on line because the tip wasn't (valid) There are people who are on fixed incomes.

Date of experience: June 11, 2021
Texas
1 review
0 helpful votes
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I was purchasing an order for my daughter's birthday, and wanted to purchase in advance so I could be sure the order would be here on time. However, as I paid for the the transaction, I was told several times that my credit card hadn't gone through although I had received a notification of being charged not once, but twice. The purchase in total was over $200. The costumer service insisted that the transaction had not gone through, and proceeded to speak to me in an extremely disrespectful manner. If I could give them 0 stars, I would.

Date of experience: October 9, 2023
Canada
1 review
0 helpful votes
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So the Papa Bowls are basically cheese and sauce and toppings but no pasta or anything. So it's like a breadless pizza really! And when the first bowl on the list is chicken Alfredo bowl you assume these are pasta bowls, who would want just cheese sauce and toppings in a cardboard bowl! I'm very disappointed in the way they advertise this! They should explain that it is not on pasta or anything!

Date of experience: May 4, 2023
Texas
1 review
1 helpful vote
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Disgusting...
August 30, 2022

Papa John's is fired! The crust is the worst crust on the planet. The sauce is terrible. The cheese is terrible. This is the worst pizza product in.the entire country. They will eventually be out of business. They need to start taking notes from "Marco's". They are the best in the business.

Date of experience: August 30, 2022
New Jersey
2 reviews
1 helpful vote
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Could Be Better
January 28, 2023

Papa John's bowls are horrible, no taste! I ordered online 2 chicken alfredo bowls, garlic breadsticks, and chocolate chip cookies on 1/28/23. I noted online for the bowls to be well done, just the bowls but when I received the order some of the breadsticks were burnt and the cookies were hard with slightly burnt marks on the bottom. The main point besides what I just described is that the whole meal was bland and wish could have my money back. I wasted my money and would never order from them again. I do not know if it is Papa John's as a whole or the location I ordered from, but never again!

Date of experience: January 28, 2023
Arizona
1 review
0 helpful votes
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Nasty pizza n wings
June 21, 2023

Our medium pepperoni pizza which was a full 12 inches... really had 3 pepperonis on it, the crust was soft not crispy, not much sauce on it, the wings were cooked ok but they just threw i mean slapped some buffalo sauce on top of the wings. I ordered a salad. I got a mini bowl of wilted lettuce with a table spoon of carrots, cheese,n black olives for $7. I called and talked to the rudest woman on the planet, she said I could have 30% discount and eat this crap again or eat somewhere else. Shack your Pappas John's really sucks since you took over! Never again!

Date of experience: June 21, 2023
North Carolina
1 review
0 helpful votes
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Hang up customer s phone
November 19, 2020

On 11/19/2020 around 6pm. I was ready to order food. A guy hang up my phone. When I called again, a girl told me hold on 1 second. Then after 5 mins. She did samething. Because of my husband really want papa John's. So I called again and asked girl why she hang up customer s phone. She said because we are busy. Dont opme business if you cant handle it. Terriable experience! The location of this store at Mooresville North Carolina

Date of experience: November 19, 2020
North Carolina
1 review
0 helpful votes
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Matt
October 10, 2021

Used to order Papa John's all the time. Love them tried to order pizza tonight. The whole automated service waited on hold for over an hour then got cut off. Never got to order pizza. You shouldn't have to attempt to try to order pizza two hours before they close

Date of experience: October 10, 2021
Illinois
1 review
1 helpful vote
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Disappointed
May 2, 2020

I am a frequent customer and love papa johns however during our visit onMay 2 2020 they were not wearing any face coverings and I think if we are going to support the business during this time they should be taking the precautions to keep us and themselves safe. This was the DeKalb Il location.

Date of experience: May 2, 2020
Louisiana
1 review
0 helpful votes
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I wanted pizza and thought I would try PaPa John's. It has been a while and though my experiences with PPJ had been terrible, I thought to try it again. Nope. Ordered the Specialty Philly Cheese Pizza. I didn't want Ranch dressing and manager said he would ensure marinara on the side. Nope. So very dry pizza. No flavor. Such little meat that I couldn't taste it. Actually, it tasted like nothing. I put salt and garlic powder to get some flavor. Pizza was undercooked. Horrible once again. Sorry PPJ, this was my last order.

Date of experience: August 20, 2021
Florida
1 review
0 helpful votes
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Papa John's in Laurel Ms. Is the best Papa John's I ever had. The pizza was delicious, cooked to perfection. The whole team worked together in complete harmony. What a team. The manager Lenora was such a sweet, friendly person. The staff was friendly smiling, and efficient and I loved the whole vibe the restaurant had. I travel two cities over to order from this Papa John's because I know I will get my food fresh, hot, and exactly the way I love it! Kudos to the whole team. You all are A++++

Date of experience: September 5, 2023
Florida
1 review
0 helpful votes
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The Margaret Street Papa John's Pizza location is FABULOUS! Not only do they make great food, but they give top-notch customer service. I an 70. My granddaughter usually orders on my app. I tried today and needed help. Tge STORE/HAVEN from Heaven helped me out. Love you guys!

Date of experience: June 20, 2022
Hawaii
2 reviews
3 helpful votes
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This papa John's pizza place by 112th SW 312th st federalway WA has the best customer service. Every time I go there i always feel very welcomed by the way they great and welcome everyone that comes through the door. I meet different staff and they are all very welcoming and friendly. They work as a team you can tell. Their pizzas are always hot when I pick up for delivery. This place is the best location to pick up pizza and is also clean and organized. Thankyou Papa John's for great service.

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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Went to papa johns at 3405 e broadway in pearland, texas today and met some great girls that worked there. Big shout out to Mary, Baylee and Alexia. If you want great service and great food go when these girls are there. Thank you,
Judy

Date of experience: June 21, 2023
Massachusetts
1 review
0 helpful votes
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Very friendly and delicious pizza. Very great service and family oriented store. I will highly recommend for parties and quick get together celebration. Roxana is great person and kind. I will keep this store as my first choice.

Date of experience: January 9, 2022
Texas
1 review
0 helpful votes
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I ordered a Philly cheesesteak papadia from store 218. What I found is that they added a ton of onions and green peppers (because they're inexspensive) and very little Philly steak, because the its the most expensive item. So it was like eating an onion papadilla not a Philly cheesesteak papadia. To put it bluntly it was garbage. I can't believe I paid $10 for this crap. I won't go back to Papa John's

Date of experience: February 27, 2022

Overview

Papa John's has a rating of 1.7 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Papa John's most frequently mention customer service, last time and phone number. Papa John's ranks 162nd among Food Delivery sites.

service
82
value
82
shipping
44
returns
41
quality
73