Papa John's

We live in North Fort Myers, Fl and if u order online - u might as well forget it because it will not happen. They don't answer their phone when u call to check on order and/or they don't send order that u have supposedly paid for and then u will find out that they have to reimburse your original form of payment vs hear u complain about where is your pizza.

I received my online order at the door and once I opened it, I realized that one of the pizza's was incorrect. I called the store to speak about the mistake which I soon realized was an online order issue on our side and was still met with hostility and aggressive attitude over the phone. There was another time where they were the ones who messed up our order and again were incredibly rude. I would consider re-analyzing your staff and finding polite people who are kind to strangers.
Their pizza is too greasy anyways.

Order *******. Gave these guys a second chance, giving them the benefit of doubt as my other experience with them wasn't good either. This was meant to be an early Birthday treat.

This pizza is cold, chewy, hardly any toppings. Where is the cheese! This was meant to be the garden party with added sausage. One piece of sausage and two chunks of tomato on one slice? If they coudnt possible be even more cheapskate, by playing poverty with the toppings. Sausage that looks like dried kibble.

I woudnt even give this to my neighbours dog to eat. Massive let down. NOT WORTH the money. Maybe they did this because it was deal for £10.00 on collection, rather than the full price of £23.19. This is not great food quality! Vile. Also asked for an extra dip which they charged me 69p for when they are meant to be 59p. Wish I would have gone to Caprinos or maybe picked up a pizza from Iceland.

I've ordered Papa John's pizzas exclusively for the past 10 years or so. I usually order double mushrooms. The last two have been way substandard. They're not doubling the mushrooms and the other toppings are a lot skimpier than they used to be. One pizza must have been what someone else ordered and not picked up because it was horrible with hardly any toppings and scanty cheese. I'm wondering if management has told the franchises to start putting less on their pizzas. I'm thinking I'll be ordering from some other place now. There are scads of pizza places around. Better ingredients, better tasting, better pizza is no longer a valid slogan.

Wow! Best Papa Johns Ever! Very tasty, quick. Super Happy staff. They gave me a discount. I want this Papa Johns to be known as the Best in the Country! It's in Moneta VA, Smith Mountain Lake. Shout out to Haile and Matt!

Roslyn Foreman

Papa John's app sucks. It has half the options that their website has. But the app reflects deals and the website does not always. Stuffed crust pizza in app shows sale price but doesn't give options for pepperoni stuffed or crust flavors. The website gives options for pepperoni stuffed crust but doesn't offer the sale price. Such a cluster. Don't people actively manage their website and app? I ended up paying more on the website to get exactly what I wanted. You guys need to work on that app.

I've ordered probably around 50+ times from the same location and I can confidently say that on average the food quality was great though has trended downwards towards an overall OK quality-with some occasions of exceptionally poor quality.
It's rare but not unheard of to mess up an order (ex: forgetting parts of the order)
Their menu variety is great and in terms of sheer product, I'd have to rate them as by far the best chain-restaurant option for delivery.
However, my main issues are the lack of any delivery estimate prior to finishing payment and submitting everything (with estimate times occasionally exceeding 2 hours this can be infuriating), combined with no easy way to cancel (or change) the order online, instead having to call the store directly.

Overall, the actual food is likely to be good with a nice menu selection but not guaranteed. However, the site is missing some important quality of life features that really hold it back.

I am a frequent customer, however their pizza size diameter is disappointing, I order it medium and i hold it small with very thick edges (not ordered crusted, ordered original), so having pizza size small...
I told them about my complain a lot of times for years but there is no improvement but may be they become more worse
As, last time I ordered the pizza delivered was cold, bad quality, too small...

If I would have checked and saw a large stuffed crust pizza was $20.50, I would not have ordered it. Checking the take out menu for another local pizza shop we use. A large 16" cheese pizza is $12.50. Granted it's not stuffed crust, but there is no way there was $10.00 worth of cheese in the crust.
Also disappointing were the Oreo cookie bites, they were tough and chewy. I do like Papa John's pizza, but because of their overcharging what a pizza should cost, we will be going elsewhere.

Two years ago, I was a good customer of Papa John's, and ordered from them online or over the phone regularly. The last time I did so, I got a pizza loaded with stems, the tough root ends of vegetables, almost no cheese, and rancid sauce. I complained, and they offered to send me another pizza. It arrived an hour later... burnt.

Obviously, loyalty doesn't mean a thing to Papa John's. From that day on, when I crave pizza, I buy Freschetta at the supermarket and garnish it myself, or make my own from scratch. It tastes better, and it's much cheaper. Really--who needs to pay $25 PLUS delivery charges PLUS tip for a goddamn pizza? For that price, you could take out a three-course meal at a good restaurant!

First of all, it took two hours past my bedtime for the pizza to come. When we finally got our pizza, it was ALL BURNT UP! I spent like 30 minutes crying because I had nothing to eat, and it was like 9:00 when it came and it was all burnt up. Come on guys, you can do better than that. Terrible pizza. I should've got pizza hut.

I just opened up my large pizza from papa Johns in Battle Creek, on Columbia Ave. I ordered it on-line.

I requested 3-toppings. When I opened it I saw one or two thin strips of Canadian Bacon; about 1/2 Inch X 16 of an inch. Add the same for onions, which were a little wider. And the green peppers were much larger, there were about two on each piece. Wow, what a $#*!en rip-off. I will not go there again. Sorry, I was so surprised of what I found, I failed to take a photo. Unable to send photo of receipt as your site states my photo for receipt is to large. How can you down-load a photo?

I order pizza from papa John's like ever two weeks. It's an easy Sunday dinner after a busy weekend. I have never had issues. On this past Sunday I was tracking the pizza like I always do and I noticed that at 606 it was out for delivery. 30 minutes later we called the store because it still hadn't arrived. I stead of being polite the manager was a jerk. Blamed us on the mix up. I said we get pizza delivered every other week drivers have never had issues. He refused to make it right and as we were talking to the manager the driver pulled right up to our place. 45 minutes after he started delivering. Ridiculous

I called when I arrived asking if they could please bring my pizza out to my car. I was right in front of the restaurant. They told me they don't offer that service and I asked them if they could please just be nice and bring it so I don't have to get my daughter in and out of her car seat. He still said no... When I mentioned it to the lady inside, she said they're not staffed for that... There was a MINIMUM of SEVEN ppl in that store at the moment and not one of them could find 10 seconds to provide an ounce of customer service? Just wow! Will not make the mistake of spending my money here again.

I ordered the stuffed crust pizza, the cookie chocolate chip, and the 15 breaded chicken nuggets that comes with your choice of sauce. But when you ordered jumps from 8 to 15 they don't think you need an additional sauce... so I order and pay for an extra sauce because I know they're too damn cheap to adding that the store. Although the Nuggets were almost double in size. And guess what happened to me my damn sauce never came to my house I called to complain and the person on the other end of the phone says well what would you like me to do about it? Give me my damn credit for the item that I did not receive or should you come out here with the 50 Cent item because y'all don't know how to read. Just dumb things like this are enough to set people off where they won't return and give their business again pretty damn sad hey.

When I had my first slice of Papa John's years ago when Papa John was still there, it was immediately my favorite pizza... no more. Everything has changed for worse but the sauce kills it. Go back to Papa John's original sauce and you might save your company. It made Papa John's pizza original and distinctive. Now it's just another pizza. Grocery Store pizza is better.

Don't order delivery unless you want over a 2 hour wait and receive cold cardboard pizza. Great tip for the driver ahead of time and then we get crapped on. I get there may be a shortage. I understand busy times. But TELL THE CUSTOMER so they can decide to wait or not. The manager only said sorry sooooo guess the sorry somehow makes my pizza all nice and yummy. Never ordering from this location again.