Zumiez

I ordered a pair a shoes two weeks back. Got the shoes pretty quick but when I tried them on they were two different sizes. Contacted them and told them what happened and they said once I dropped off the shoes at UPS they would express ship me another pair. This was Friday and I finally received an answer back today asking for my address. Ummm... should my shoes already been shipped? Never shopping here again. I'll go to Rue21, Dillard's and BC skate shop before I ever go here again.

I ordered a pair of broken promises roller skates. I was sent two LEFT feet. The box was extremely EXTREMELY terribly packaged in a huge box and mangled when it got here, which I could have dealt with fine. But once I saw there was two left feet I tried to contact customer service, no answer for an entire hour. Their customer service is nonexistent. So I ended up having to call my local zumiez, they were very very helpful in getting me a new pair, however the design I wanted was completely sold out so that was extremely extremely disappointing especially for the price I got them for. All I'm trying to do in this review is save someone else the hassle of this, especially since I don't have a vehicle myself and I had to take expensive Lyfts down to zumiez. Please just go into zumiez if there's one near you, the people are helpful and you can try things on to make sure they're properly made and packaged. Their online service is the worst customer service I think I have ever recieved. As you can see in the photos aswell, only one skate had a bag around it. They also threw about a million stickers in there so I believe they knew something in the order was wrong. This was just supposed to be a Christmas present to myself so it just sucks that it had to turn out this way. Luka the manager at Arden fair was very helpful though.

I have never been a big fan of their products but I know plenty of people who love their website and stores. Christmas is coming up so I purchased an expensive chain from them for my boyfriends present. The chain came and it looked nothing like the picture and I absolutely did not want to give it to my boyfriend so I paid $15 to send the chain back and I have not received a refund or anything. I have contacted the company 4 times and they have not even given me a response back. This happened early November and it's December still being ignored and still have not gotten my $125 back. The product was in perfect condition when I sent it back, this is disgusting behaviour from them and I don't think I will ever buy anything from them again.

We live in Canada and found the items we wanted at the US site. We placed our order and after waiting for weeks, not only was the border fees more than anticipated, the items were not what we had ordered. The sizes were wrong (ordered large and got small) and the hat we ordered looked like it was kicked around on the floor for awhile before they sent it. When we called to look at getting the items returned and get what we had wanted, they said they would send a return slip and refund us, but the border fees are our own problem. When asked when we could get the items we ordered, they said that it was on us to contact them in the future to see if it is in stock.

Don't recommend to anyone. Customer service doesn't care about the customer or the state of the items being shipped.

We bought our niece her first pro deck for her 13th birthday and the experience was phenomenal. Not only was the staff personable and friendly but they extremely knowledgeable! They believed in the products they were selling. Good customer service is a hard thing to come by anymore, the Zumiez team in Millard NE's Oakview Mall is one the reasons we still like to buy our sweet gear in person. Kudo's guys, you rock. You helped make this day unforgettable. We will be back.

I purchased 3 tops and 3 bottoms PSD (short style) for my daughter as a birthday gift. It took almost a month to get them. My daughter does not like the short bottoms and I requested to return them to exchange for the long bottoms. I received an email today that states due to the nature of the item, it can not be returned. I am livid! There is nothing that indicated final sale when I ordered them. I can not believe I spent $124 and can not use the item. This has to be the worst customer service ever. I have had them for a week now--so not outside the 30 day window! I will never purchase from Zumiez again! Horrible!

I recently placed an order for international shipping. Took a while for it to get shipped and I was worried I wouldn't receive it on time. Surprisingly, my package did get here within the period that was given and I'm very happy with my purchase :)

So I bought some things and they told me that it was normal that the address said California but my package actually arrived at California so they are not to be trusted, it is a $#*!ty website $#*! them.

After I made my online order, I foolishly read all the horrible reviews that Zumiez. I was kind of depressed by the reviews and wished I didn't make my order.
I picked free shipping, which was 7-10 days delivery I believe.
And to my complete surprise, both of the packages I ordered showed up on my door almost exactly 23 hours after I ordered!?! Incredible!
Way to go Zumiez! I will absolutely be ordering from them again!
P.S. I live almost an hour from the nearest Zumies location