ZumiezReviews 97

I ordered a sweatshirt for my cousin, it was delivered quickly and with the print I wanted, the gift was a success!

I did some research and saw Zumiez had a review score of just 2.92! That's wild because my experience was beyond 5 stars! Not only did it take only 2 days to ship, my shoes look amazing and they included a personal note on the order sheet! Zumiez in my experience was fantastic! I'm 39 years old and I will never stop wearing skate shoes. Also, the ones I purchased were half the cost of every other online store. I love Zumiez! Will purchase again in the future!

My package was delivered to the store instead of my home. I contacted the store today being December 22nd because I was not notified they had my items since Dec 13th. I spoke with Marcus and then Kate the manager at the Marlborough Ma. Store. Kate apologized. She then spoke with upper management and they agreed to overnight my pkg to me.
I did not receive my pkg in time for Christmas. If only I was notified on December 13th it could have been resolved long before Christmas day.
Btw E for express is not the same as overnight.

My son loves Zumiez so we will continue to shop there.

When I opened my box I noticed a rip in the right sleeve jacket. I wouldn't recommend getting anything online and only in the store to make sure you are paying for what you get amd not something cheap

I bought red bone barrings online for $28. What a scam. I was so excited when my package arrived. I just turned 15 and bought that crap with the little money I had because I have not been able to replace my bearings. All of them literally broke and I can not explain how bc idk how and now there all broke I have no new bearings just my old ones, and parts of the bearings are also stuck in my new wheels I just bought from there for $30! I'm done buying from here, I loved this place but not anymore y'all screwed me over.

My encounter with Zumiez was a complete letdown. After placing an order, I received a shipping confirmation but no updates. After a week, I contacted customer care and began a frustrating back-and-forth. They promised to reship, created a label, but the package wasn't picked up. After multiple rounds of contact, they finally reshipped without an apology. The entire process took 20 days! Poor service and lack of accountability. I strongly caution against shopping with Zumiez due to their incompetent customer service.

See attached review under my name Jessica bryan. I have decided to share this awful experience on all my social media platforms. Which in total have ******* followers. Half a million followers will see what your staff is up to. Shame on you

My experience at Zumiez was great it was very vibrant and fun in there with lots of cool outfits and accesories the other great part was the customer service This sweet lady named Bella was very helpful kind and really made the visit feel at ease and memorable will definitely be going back there I totally recommend it

Tried to purchase my children some pants. I ordered on the Canadian side and then they tried to do the US thing with me. The price went from 98 bucks to 115 bucks then was told I would have to pay duty on a product being shipped from Canada to Canada and I am supposed to pay duty on top of that money. Also said free shipping on 49.99 and was charged 28.00. Then they blamed my router and said my VPN was too and I was too stupid to figure out how to order on what side. Was hung up on and called an old Karen because I wanted a refund. The guy on the phone sounded like he was 12. He hung up on me a second time and finally got another lady. The younger guy was screaming in the background that all "old people are stupid" and "need to have a $#*! in our mouth to shut us the $#*! up, $#*!es like that need a hard $#*! -I hope she gets raped" (context I am 41 and I don't think any woman should be talked to like that. I have all this recorded).

I'm with the military and live overseas. I have an APO address BUT, it goes through a service center in the US so its domestic shipping. My order qualified for FREE shipping, but once it read that I had an APO address it wanted to charge $16 for shipping. I called the service center and was told they don't honor free shipping for APO/FPO addresses, so i just removed an item and my bill was $47 but shipping made it a $63 order. What makes me angry is that it doesn't cost them extra to ship it there because it's still domestic. I am disgusted by this money grab at the people who serve our country. Absolutely horrible, DO NOT SHOP THERE!

I ordered a product 4 days ago. Today, I checked my account and 2 charges are made to my credit card for the same amount. Its been 4 days, 2 weekend and 2 business days. NO tracking number supplied. When asked, they stated that an employee when drive and hand deliver the product to the resident. Asked when should i expected it? Their response, in total, 2 weeks max! I asked if i can cancel, they responded no because the order has already been submitted in to the system. BUT, the product has yet to make it to deliver service. Wait! They just stated that the product will be driven by an employee and hand delivered!. Product is still at their location and sitting, I cant cancel, I get charged twice, not tracking info, Very poor business practice.

I ordered a pair of broken promises roller skates. I was sent two LEFT feet. The box was extremely EXTREMELY terribly packaged in a huge box and mangled when it got here, which I could have dealt with fine. But once I saw there was two left feet I tried to contact customer service, no answer for an entire hour. Their customer service is nonexistent. So I ended up having to call my local zumiez, they were very very helpful in getting me a new pair, however the design I wanted was completely sold out so that was extremely extremely disappointing especially for the price I got them for. All I'm trying to do in this review is save someone else the hassle of this, especially since I don't have a vehicle myself and I had to take expensive Lyfts down to zumiez. Please just go into zumiez if there's one near you, the people are helpful and you can try things on to make sure they're properly made and packaged. Their online service is the worst customer service I think I have ever recieved. As you can see in the photos aswell, only one skate had a bag around it. They also threw about a million stickers in there so I believe they knew something in the order was wrong. This was just supposed to be a Christmas present to myself so it just sucks that it had to turn out this way. Luka the manager at Arden fair was very helpful though.

The products that you put in the bag get out of stock in seconds, which is why it seems suspicious... Be very careful

Don't ship if at all possible. They are fast at shipping but my original order had the full address. When the receipt was sent it did not. We had to chase down the items left elsewhere by FedEx due to address differences. Of course the company tried to pass the blame but I have screenshots of the original and the receipt they emailed. They were at fault.

I attempted to order a pair of jeans for my son, the website told me it couldn't process my transaction and gave me a number to call. I called and the customer service representative tells me... get this... because they are "working from home" they are unable to process orders over the phone AND the security on the website has been "enhanced" so I should try clearing my browsing history, turning off auto fill, using different devices, and messing around with how I write my address! REALLY? I should have to troubleshoot and play games with the website to order a pair of pants? Unacceptable. This is a big company. There is no reason why-if their employees work from home they would not have resources to make sales... most backwards thing I have ever heard of. Also... when I asked if the suggestions didn't resolve the issue they told me to drive to the nearest store (an hour away). I'm disgusted.

HORRIBLE SITE! NEVER ORDER FROM ZUMIEZ. Having me spend more money on shipping back what they sent me.
These guys are just out here to just grab your money and disappear. Customer service is garbage website is just a mess. Dont risk ordering from here or expect to never receive your item or just get your size wrong.
Im sure they got a bunch of 12 year olds or a bunch of vape hitting idiots working at Zumiez.
Theres way better skating sites out there to buy things at, with better prices too

I placed an order to purchase a hat. They offered me to purchase a second item so I could get 50% rebate and save the shipping fees. I placed my order. Total cost 74.66 (about $37 each item). The next day, I received an email indicating one item was back order and therefore they were going to refund. They removed the 50% and they charged me the shipping fees and returned $10. I asked to cancel my order immediately and in response they said it too late. This is a scam. Their sale practices are bad. Don't go there. It seems I am not first victim...

I got shoes here, had to return twice to the store bc they weren't good even with the right size. Didn't have any issues.